Receptionist
We are new upcoming hotel located in the Karen area and are looking for a receptionist. Some key responsibilities include:
- Deliver
excellent customer service, at all times
- Assist
in keeping the hotel reception area clean and tidy, at all times
- Deal
with all enquiries in a professional and courteous manner, in person, on
the telephone or via e-mail
- Administer
all reservations, cancellations and no-shows, in line with company policy
- Keep
up to date with current promotions and hotel pricing, to provide
information to guests, on request, while maximizing bedroom sales
opportunities
- Fulfill
all reasonable requests from guests to ensure their comfort, satisfaction
and safety
- Report
any maintenance issues immediately to line manager, including all furniture,
fittings and equipment
- Provide
reports, as required, for housekeepers and management
- Be
responsible for evacuation, in cases of emergency, acting as first point
of contact for guests and the emergency services
Key
attributes
- Able
to remain calm under pressure and problem solve accordingly.
- Be
able to communicate as clearly and concisely as possible, whether face to
face, over the phone or via email.
- Must
be smart and have a presentable personality.
- Friendly
& with outstanding people skills.
- Demonstrate
merit and ability in their work performance and results
Academic
and work experience
- A
diploma in a business related field from a recognized institution.
- Must
have excellent computer skills especially Ms excel, Ms word, Email
- Typing
skills of up to 50 WPM
If
you believe you possess the above qualifications, send your CV, a recent photo
and scanned copies of your certificates to chris@hotel-troy.com.
Only shortlisted
candidates will be contacted.