Service Advisor
Location: Nairobi (Industrial Area)
Expected Salary: Kshs.20,000
Industry: Transport
Our client, a motor vehicle dealer specializing in quality body building of buses and trucks as well as offering services such as automobile parts and accessories seeks to recruit a Service Advisor.
Key Tasks and Responsibilities
Location: Nairobi (Industrial Area)
Expected Salary: Kshs.20,000
Industry: Transport
Our client, a motor vehicle dealer specializing in quality body building of buses and trucks as well as offering services such as automobile parts and accessories seeks to recruit a Service Advisor.
Key Tasks and Responsibilities
- To
ensure the highest standard of courtesy and integrity when interacting
with customers and members of the public.
- To
receive customer enquiries by telephone and in person and successfully
convert these into service bookings.
- To
maximize service sales and profitability by selling core, value added and
incremental products.
- To
record accurately vehicle information, refer to service histories and
effectively follow- up and prospect customers to secure repeat and
incremental business.
Qualifications,
Training and Experience
- Certificate/Diploma
in Business management
- Current
knowledge of manufacturer’s warranty procedures and documentation.
- Current
knowledge of Mechanical Breakdown Insurance company procedures and
documentation.
- Ability
to communicate clearly and unambiguously with customers, members of public
and other staff members and record all such interaction accurately.
- Ability
to calm and manage distressed and otherwise difficult customers in an
effective manner.
To
apply, send your CV and cover letter to vacancies@flexi-personnel.com before
Wednesday 27th February, 2013.