Job Title / Position: Sales Associate
Reports to: Sales Manager
Department / Division: Sales & Marketing
No. of Employees Supervised: 0
Main Purpose of the Job
Responsible for
maintaining outstanding customer service as per company standards,
generating sales, merchandising, and safeguarding company assets and to
ensure risks are kept to a minimum for the company.
Main Duties & Responsibilities
- To provide the Branch Manager with information for strategy development.
- To build and maintain a portfolio of customers, ensure consistent interaction with them on a timely basis.
- To offer support, guidance and feedback on potential purchases, based on product knowledge.
- Assist in floor moves, merchandising, display maintenance and housekeeping, processing & replenishing merchandise and monitoring floor stock.
- To have complete and thorough understanding of the product ranges carried to be able to communicate effectively to and aid customers in locating the merchandise.
- Visiting customers on a regular basis to assess product off take, pricing and risk.
- Assist in completing product price changes.
- Keeping track of customer credit limits and follow up of customer’s timely payments and to report to management any debtors that seem not to be paying.
- Keeping all company information, including sales figures, strictly confidential.
- Completing in an honest and accurate ways, all daily and weekly checklists, paperwork and related company documentation.
- Assisting in sourcing material and ability to see trading opportunities and communicate the same to management.
- Participate in year-end inventory and cycle counts.
- Complete understanding of pricing and proposal models.
- Maximizes all opportunities in the process of closing a sale, resulting in the taking of market share from larger competitors leading to increased sales turnover and margin for the company.
- Develops a database of qualified leads through referrals, telephone canvassing, face to face cold calling on business owners, direct mail, email, and networking.
- Maintains accurate records of all sales and prospecting activities, including sales calls, presentations, closed sales, and follow-up activities within their assigned territory, including the use of Microsoft Outlook to maintain accurate records to maximize territory potential.
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
- Maintain an awareness of all promotions and advertisements.
- Maintain professional internal and external relationships that meet company core values.
- Proactively establish and maintain effective working team relationships with all support departments.
- Maintain personal ability in, and appropriate use of all relevant ICT and other systems within the sales and marketing function.
- Adheres to all company policies, procedures and business ethics codes.
- Any other tasks as assigned by the management.
Key Performance Indicators (KPIs)
- Effective market penetration.
- Properly coordinated sales and marketing operations.
- Increased market share, growth and sales volume at competitive prices.
- Achieved objectives and targets within budgetary allocation.
- Improved corporate image.
- No customer complaints.
Education & Experience
Academic Qualifications: University Degree
Professional Qualifications: Sales & Marketing Certification, proficiency in Microsoft office packages.
Experience:
- 3 years of relevant product & Industry knowledge / experience & supplier relationship management.
- FMCG experience preferred.
- Experience in Oracle a plus.
Recommended Age at Appointment: Between 25 – 35 years.
Key Competencies:
- Possesses a demonstrated ability to communicate with associates and customers;
- accurately complete all documentation;
- strong understanding of customer and market dynamics and requirements;
- proven ability to achieve sales targets within budgetary allocation;
- professionalism in dealing with both internal & external customers;
- a team player;
- willingness to travel to meet various customers;
- ability to work long & odd hours.
Special Work Environment
Office and Field.
If you believe you
qualify for this position, please send your CV and details of your
current and expected remuneration to resume@interviewupconsulting.com
**** Only qualified
candidates will be contacted and please DO NOT email copies of your
certificates or any other supporting documentation at this time… CV’s
only *****