Role title: Quality Control Manager
Skale function: Market Research - Operations
Reports to (name and title): Operations Director
Skale position: 60
Location: Nairobi
Purpose of the role: Take overall responsibility for internal communications and quality controls of Back-check including financial controls of QC wages
Role deliverables:Purpose of the role: Take overall responsibility for internal communications and quality controls of Back-check including financial controls of QC wages
Department management and communication:
- Ensure cost-effective resource utilization in Back-check Dept
- Ensure ongoing improvement of field quality standards through advising appropriately and proactively
- Liaise effectively with relevant internal departments/managers on omissions and queries
- Provide regular feedback to manager on dept and bookings
- Accurately produce and collate all statistical information relating to Data Collection ,quality and productivity
- Advise on issues relating to capacity and availability in dept bookings
- Proactively solve problems in dept/display initiative, innovation and proactiveness
- Effectively manage team; ensure balanced workload; coordinate team activities; monitor performance of staff; take timeous corrective action
- Address HR issues in teams
- Identify growth potential/skills gaps and provide or ensure appropriate coaching/training
- Maintain personal wellbeing and balance and encourage same of team
Admin duties:
- Ensure accurate and timeous field wages and other claims
- Ensure accuracy of check-back wage claims and ensure cost-effective resource utilization
- Provide accurate and timeous stats relating to back-checks and findings
Project-related duties:
- Ensure efficient, accurate and timeous communications relating to all project booking/traffic flow
- Ensure internal customer satisfaction with regard to accommodating requests for bookings
- Liaise with internal clients on any matters pertaining to project bookings/traffic flow
- Manage internal customer expectations with regard to feasibility of project timings
- Ensure accurate and timeous bookings of all projects in Support Services Departments
- Ensure quality standards from Field through back-checks in line with global standards
Key challenges and opportunities
- Creative and decisive under pressure
- Acute flexibility and adaptability
- Manage diversity in a complex context
Scope of the role:
Number of people reporting into this role: 4 + New Durban positions (Quality control Supervisor, Quality Control Capturer, Assistant Administrator & 2 x Admin temps)
Manage projects and team on all client accounts supporting the Quality Control and Traffic Department
Client contact: Internal client contact
WPP/Regional responsibilities: None
Knowledge and skills required:
- 5 or more years’ relevant experience required
- Advanced computer skills
- Management experience
- Must have a working knowledge of the research process and marketing research
- Must be a graduate
Behavioral dimensions:
- Self-educator/desire to improve own knowledge and skills
- A self-starter committed to completing projects
- Works well under pressure and is deadline-driven
- Strong logical/analytical abilities
- Able to work with limited supervision
- Strong problem-solving and organizational skills
- Displays good interpersonal and communication skills
- Has a proactive and progressive (“can do”) approach
- Highly accurate, detail and quality orientated
- Willing to accept responsibility and accountability for work
- Prepared to work overtime should the need arise
- Willing to adhere to TNS RMS ethics and standards
- Each employee is expected to demonstrate the Precision Growth values and behaviours in addition to their specific responsibilities: Enquiring challengers, Precise thinkers, Influential advisors, Leading experts.
The cv to be sent to recruitment.tnsea@tnsglobal.com