Help Desk Assistant
Respond to client's requests for assistance
Be responsible for opening and closing the office on a daily basis without fail
Office Administrative duties
Follow Helpdesk procedure, log all Helpdesk interactions with clients
Administer Helpdesk software
Redirect problems to appropriate resource
Identify and Escalate situations requiring urgent attentionRespond to client's requests for assistance
Be responsible for opening and closing the office on a daily basis without fail
Office Administrative duties
Follow Helpdesk procedure, log all Helpdesk interactions with clients
Administer Helpdesk software
Redirect problems to appropriate resource
Stay current with system information, changes and updates
Communicate and coordinate with Internal departments
Prepare and coordinate PM schedule for engineers with clients and notify all parties.
Prepare daily, weekly and monthly report for Management
Prepare a Daily Diary report for Management
Make the necessary flight and transport arrangements for staff as and when required
Make the necessary arrangements for Airport transfers for Consultants
Education
- Degree or diploma in relevant field administrative or otherwise
- Minimum 2 years experience in a commercial busy office with competing priorities
Salary is sh 45,000 and the incumbent must be good in computers since he or she will be trained in an application to use in executing duties.
Female candidates preferred.
Note that only qualified candidates will be contacted
Applications to careersinafrika@gmail.com
Female candidates preferred.
Note that only qualified candidates will be contacted
Applications to careersinafrika@gmail.com