Our client, an ICT company that prides itself in delivery of cost-effective future proof solutions, backed by exemplary customer service is looking forward to fill in the position of;
Technician - Information Technology Solutions
Technician - Information Technology Solutions
Responsibilities
1. Project Assigned
- Conclusively resolve clients in problems arising in N-Computing, Access points, Server and cyberoam issues problems in a timely manner
- Troubleshoot all hardware and software for users in case of problems and resolve the same.
3. Customer Service
- Respond to any customer queries by directing their issues to the concerned manager and ensuring that the matter is resolved.
- Provide timely and accurate Management Information as agreed or on request
- Perform ICT role in line with the Job Description and in line with the Human Resource’s code of conduct.
Qualifications
- Must have a Microsoft certification
- Bachelors Degree in Business Information Technology / Telecommunication and Information Technology / Computer Engineering / Computer science or a Higher National Diploma in Information Technology
- Extensive certification in Professional Information Technology courses: CISCO, Cyberoam, Dell, HP a MUST
- Minimum 2 years’ Information technology industry experience
Knowledge Requirements
- Project Management and Audit Reviews
- Servers and Networking Systems Design and Integration
- Switching and Routing
- Products Knowledge
- Servers Installation & Configuration.
All qualified candidates should send their applications including three referees, detailed CVs together with relevant academic/professional testimonials to info@ardenafrica.com.
Please indicate your expected salary.
The candidates should indicate the position applied for in the subject line.
Only qualified candidates will be considered