a Luxury Lodge located outside Nairobi currently recruiting a Guest Experience Host.
The Guest Experience host is overall responsible for coordinating and ensuring that guests receive a quality experience while hosted at the lodge.
Performance Areas:
The Guest Experience host is overall responsible for coordinating and ensuring that guests receive a quality experience while hosted at the lodge.
Performance Areas:
- Be responsible for the hosting of guests for the duration of their stay
- Preparation for arrival of guests, coordinating and reconfirming times and logistics with reservations and communicate detail to teams
- Meet-and-Greet guests upon arrival, ensuring full orientation plus introduction
- Meet and coordinate guest departures
- Schedule guest activities
- Create value added experiences on a continuous basis for all guests
- If need be assist in F&B service, record meal orders from guests and ensure prompt deliveries
- Record SPA bookings and schedule welcome treatment for guests
- Host guests whenever they are in the main area by meeting them in the respective areas
- Liaise with the Housekeeping and Food & Beverage department for planning of events such as picnics, birthdays, special venue experiences
- Manage children’s activities
- Assist with sales and cleaning in the retail store, including necessary administration duties (stock takes etc)
- Manage the switchboard and night phone when required
- Communication via phone and radio with all departments regarding guest movements, meal orders, activities, maintenance or personal requests
- Ensuring that all guest related issues are communicated to respective departments in detail
- Ensure proper follow-up on guest requirements and complaints are addressed
- Attend daily early morning brief as scheduled
- Ensure and coordinate with reservations that the next day’s planner is completed with full details of all guest activities which are to be communicated in the morning brief
- Submit a guest report for every guest after departure to the OPERATIONS MANAGER and TOURISM MANAGER
- Maintain guest history, experience forms, daily planner
- Assisting Operations Manager with the management of housekeeping (laundry/guest area and housekeeping)
Requirements:
- Front Office/Guest relations/Housekeeping Qualification
- Atleast 1-2 years experience in hosting and guest relations
If you feel you fit the above role:please send your CV to jobs@alternatedoors.co.ke