Workshop Manager – Automotive Industry
- Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.
- Co-ordinate resources, (operational and human) schedules and activities to effectively manage jobs.
- Ensure supplies are ordered for each job.
- Ensure adequate maintenance of tools, equipment and other materials in the Service Area.
- Assist with quoting, project management, materials purchasing and quality checks.
- Ensure correct job numbers are used and that time records are correct.
- Provide oversight and check job estimates.
- Manage inward goods, checking quantities, dispatching goods and receipting invoices
- Regularly report progress on each job and quickly communicate delays or concerns with the Director - Operations.
- Report on manpower overruns or shortfalls.
- Act as a technical adviser on key projects and other areas of the business as requested.
- Respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Work with the Directors to investigate customer complaints and concerns arising from products and suggest appropriate solutions. Discuss with team to identify appropriate course of action.
- Develop and implement systems to record, file and store information pertaining to client enquiries.
- Identify staff that require on-going training and implement training opportunities to ensure their skills are improved.
- Provide feedback to staff that are not performing to the expected level and ensure human resources are informed of trends in performance.
- Promote a Health and Safety culture within the business.
Skills and Experience:
- Bachelor’s degree in Mechanical Engineering or Automotive Engineering
- Minimum of 10 years experience in the Automotive industry, 3 of which must have been in management level
- Knowledge of mechanical issues, warranties, service and general repairs
- Experience working with Volvo, merc/ actros trucks is a must
- Strong interpersonal skills
- Ability to work with people at various levels from shop floor to senior management
- CAD drawing skills are an advantage but not essential
- Project management experience
- People management skills
- Computer literacy with Microsoft Office including Outlook, Word and Excel
- Quality and productivity focused
Email CV and salary requirements to recruitment@odumont.com with “Workshop Manager” in the subject line.