Vacancy: Hotel Manager
Location: Thika Town
The job requirements are:
- Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
- Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
- Assist in keeping the hotel clean and tidy, at all times
- Deal with customer complaints in a professional manner
- Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximising bedroom sales opportunities
- Manage and maintain the administration of all reservations, cancellations and no-shows, in line with company policy
- Propose and implement effective marketing strategies to maximise room occupancy levels
- Complete all daily administration tasks as required
- Ensure that all bedrooms/conference rooms and areas under your responsibility are checked thoroughly at the end of every shift, confirming that they meet our standards
- Maintain the correct handling of all soiled linen and ensure that every bedroom has the correct bedding and relevant number of towels
- Report any faults or damage in any of the bedrooms (or hotel facilities) immediately to hotel manager
- Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required
- Complete regular checks on portable electrical appliances
- Be accountable for all relevant product delivery and stock management (mainly, laundry, cleaning materials and bedroom supplies), including setting stock levels, checking, counting, storage, reconciliation and loss investigation
- Manage and maintain effective and efficient use of all reception equipment and hotel systems, in line with company policy
- Control and manage all new credit application accounts, sales ledger management and payment administration
- Provide reports, as required, for hotel management
- Maintain effective communication, at all times, among the team, hotel manager and night manager
- Complete rotas for your team weekly; manage and maintain correct staffing levels in line with targets and business levels
- Ensure that all members of the team sign in/out on the time sheets at reception and manage absence and lateness, in line with company policy
- Complete all required health and safety/fire checks on time
- Be responsible for evacuation, in cases of emergency, acting as first point of contact for the team, guests and the emergency services
- Report any security issues to the hotel manager immediately
- Take responsibility for extra management tasks, as required, in the hotel manager’s absence
- Maintain personal knowledge by completing in-house training and workbooks
- Always adhere to all company policies and procedures and licensing laws
- Be involved and contribute at team meetings
- Carry out instructions given by the management team and head office Job Description
Please send CV to chris@hotel-troy.com before 20th June 2014