General Motors Field Service Consultant Job in Kenya

General Motors East Africa, the leading Automotive Company in the East Africa Region assembling and distributing Global brands, Isuzu & Chevrolet has the following employment opportunity:-

Field Service Consultant

Ref: AFS/HRBP/02
 

Reporting to the Technical & After sales Business Development Manager, the successful candidate will be responsible for the following:-

• Development of Quality Service at the Dealerships
• Train and support Dealer on General Motors East Africa (GMEA) Service Policies and Procedures, best practices to achieve improved business results
• Implement and co-ordinate Product Warranty & Policy cases to ensure that they are handled promptly and within set guidelines and budget
• Carry out Problem root cause analysis, preparation of technical reports and implement corrective measures
• Serve as a liaison between Aftersales, Engineering, other departments and source plants for quick resolution of field product problems
• Implement and co-ordinate all aspects of Product Campaigns to achieve desired hit rate by due dates
• Co-ordinate training at General Motors E. A. or at Dealer / Fleet Location/premises through the GMEA Technical Training Section
• Provide Technical support to Fleet customers
• Co-ordinate monitoring of suggested product quality improvement test samples and provide feedback and recommendation
• Work with assigned Dealers to grow Aftersales business.

For appointment to this position, the successful candidate must have the following minimum requirements:

• Bsc in Mechatronic or Automotive Engineering
• Minimum five years hands on experience in a busy motor vehicle repair workshop
• Computer literate in MS Office packages
• Ability to work independently and as part of a team
• Good report writing skills and high personal integrity
• Analytical capacity and detail oriented.

How to Apply

Please send your application and CV quoting the position reference on both letter and envelope to:
 

The HR Business Partner, 

General Motors East Africa Ltd,

 Enterprise/Mombasa road,
P.O. Box 30527 – 00100, 

Nairobi 

or at careers.kenya@gm.com

Only qualified candidates will be contacted

Deadline 24th November, 2014