Kenyan Jobs Vacancies

Logistics Coordinator Job in Kenya

Responsible for daily execution of order management and demand fulfillment activities for selected accounts

Responsible for the communication and co-ordination of corrective activities pertaining to Defect On Arrival (DOA) quality cases

Ensure that planning systems and databases are updated according to the processes

Key Tasks

Collaborative / Demand Planning
  • Contact point for customer with regards to delivery status
  • Enter / change customer plans into planning tool for Short-Term
  • Enter channel inventory data on customer’s behalf into channel inventory database
  • Generate planning-related reports
  • Provide the following information for sales planning:
  1. Order load
  2. Delivery information (quantity, schedules)
  3. Supply constraints and availability
  • Activate / de-activate Product family and Sales Pack code for accounts in product activation tool
Order Management
  • Co-ordinate with Local Sales Unit Finance & Control, Local Sales Unit Sales, Sales Unit Demand & Availability or Factory on order changes / cancellation, supply updates and delivery issues
  • Inform Factories of order exceptions and specific customer requirements and ensure factories execute accordingly
  • Create / maintain product catalogue in ERP system for channel inventory database
  • Create / maintain customer data in channel inventory database
  • Verify / change Sales Area information in Sold-to Party in ERP system
  • Create / change Ship-to Party in ERP system
  • Receive, process and confirm customer orders for Device and Gear
  • Change / cancel sales order as per Sales, Local Sales Unit Finance & Control or Factory confirmation
  • Create and send invoices to customer for Device and Gear
  • Create and send invoices to customer for Service
  • Inform factory to release shipment upon payment confirmation
  • Generate order management related reports
  • Responding to customer queries related to orders
Distribution
  • Co-ordinate customer’s deliveries with Factory and destination Logistics Service Partner (LSP) in case of issues
  • Review destination Logistics Service Partner (LSP) performance
  • Communicate customer delivery requirements to Outbound Lead-time & Transportation (OBLT) team and Factories
  • Monitor and ensure customer’s Delivery Quality claims are attended to and resolved within the lead-time stated in Service Level Agreement
  • Does communication related to Defect On Arrival (DOA) quality cases
  • Co-ordinate corrective actions required with required parties for Defect On Arrival (DOA) quality cases
  • Coordinate material returns
  • Provide customer with required documents for importation clearance
  • Issue letter of credit for shipments
  • Enter customer’s delivery requirements into shipping information database
  • Enter customer’s Delivery Quality claims into quality database
  • Create return order for approved materials returns
  • Uploads customer Proof of Delivery (POD) confirmation into ERP system on month end for revenue recognition, in the event that Logistics Service Partner (LSP) cannot upload in time
  • Responding to customer queries related to deliveries
Competencies
  • Able to work independently
  • Able to negotiate effectively to sell alternative solutions to customers
  • Able to perceive quality issues from customer’s perspective
  • Able to understand the business from a market and channel dynamics, product management and segmentation perspective
  • Able to multi-task and manage time effectively
  • Has understanding of end to end Demand Supply Chain
  • Has knowledge of inventory management, replenishment and forecasting concepts
  • Has analytical skills
  • Has experience in using Microsoft Office applications, ERP systems (SAP R/3), planning tools and databases
  • Has knowledge of import/export and trade compliance procedures
  • Is customer focused and service oriented
  • Is a team player and can work effectively with multiple internal / external interfaces
  • Is pro-active
Education
  • University Degree – Second Class Honors (Upper)
Please send your CV and remuneration details to: theleadrecruiter@gmail.com

Only shortlisted candidates will be contacted.


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