Kenyan Jobs Vacancies

Ticketing Officers Jobs in Nairobi & Mombasa, Kenya

Job Title: Ticketing Officers - Nairobi & Mombasa
 
Company Profile: Our client is a leading provider of an integrated range of aviation and travel services in 8 territories with a reputation for efficiency, reliability and professionalism through the ability to provide quality, timely and cost effective solutions to its business partners and customers.

Key Responsibilities
  • To provide customer service solution and ensure that customer needs are met in a timely and professional manner.
  • To provide customers with excellent service level at the GSA Counter.
  • To reply to phone queries and attend to walk in customers in a positive and courteous manner.
  • To use appropriate tools, to obtain information and details on airline.
  • To apply tariff principles, rules and regulations to quote air fares relative to the itinerary of customers.
  • To issue air tickets and MCOs
  • To make every effort to convert encounters with clients into reservations and sales.
  • To influence Customer’s choice of class of flying.
  • To effect reconfirmation of seats as requested by customers.
  • Advise customers of visa procedures, insurance and health requirements.
  • Invoicing, cashing in, issuing receipts and filling in bank deposit slips.
  • Compiling report and statistics for Management and Principals, on regular frequency or upon request
Experience and Qualification Requirements:
  • IATA Diploma
  • At least 3 years experience in reservation and ticketing (preferably with a GSA)
  • Very fluent in Amadeus (preferably Amadeus ALTEA)
  • Excellent oral and written communication in English
  • Fully computer literate
If interested, send in your CV and application letter to recruitkenya@kimberly-ryan.net indicating the Job position & preferred work station on the Job title.