Help Desk Executive Job in Kenya

Job Title: Help Desk Executive

Location: Nairobi

Company Profile

A well established firm that deals in selling of computer hardware and software.

Role Summary:

To provide user support and customer service on company supported computer applications and platforms.

To troubleshoot problems and advise on the appropriate action and solution.

Main Responsibilities

• Booking in repair and maintenance jobs from clients.
• Forward technical support issues that cannot be addressed by helpdesk to the appropriate technician
• Make follow up calls to clients to inform them on the status of their machines
• Making follow up calls to warranty centers to get updates on machines at the warranty center
• Coordinate timely repair of pc computer equipment with the technician
• Perform minor hardware repair for pc computer equipment
• Identify, diagnose and resolve minor problems
• Follow up with the technicians working on clients machine
• Invoicing clients for jobs done
• Installing computers programs and software for clients
• Troubleshooting computer hardware and software issues before booking in jobs
• Providing good customer service to clients, phone calls and e-mail
• Document and communicate all issues regarding breakdowns and their resolution.

Require Qualifications and Experience

• 3 years minimum experience in a similar position.
• Relevant Degree or diploma in Customer Service
• Good communication and documentation skills

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted.