Safaricom Limited is the leading mobile telecommunications company in Kenya.
We are at the forefront
of the industry and always seek to attract and retain talented, creative
and innovative team players who are excited by the opportunity of
pushing the frontiers of this evolving technology, growing our services,
exciting our customers and contributing to our community.
At Safaricom, we take pride in our talent and develop them to realize their maximum potential!
Customer Systems Analyst
Ref: TECHOLOGY - CSA -JUN 2013
Ref: TECHOLOGY - CSA -JUN 2013
We are pleased to
announce the following vacancy in the IS OPERATIONS Departments within
the Technology Division. In keeping with our current business needs, we
are looking for a person who meets the criteria indicated below:
Reporting to the Senior
Manager, Customer Systems Support the role holder will offer leading
expert solutions and technical advice in administration, service
provision and availability of all the Safaricom customer facing
applications.
This position will
involve liaising with other Information technology teams and vendors to
offer quality IT services to the business.
Key Responsibilities:
Key Responsibilities:
- Define and monitor data and application availability for all customer systems and applications and reports;
- Offer advanced administration of customer systems and applications;
- Document and update processes and procedures in use for customer systems and applications;
- Provide expert management of IT application incidents, root cause analysis, management of problems as per ITIL standard;
- Create system requirements for support, and Testing of new products and systems functionality;
- Create high quality support and maintenance requirements;
- Test the attainment of requirements, once new systems functionalities are delivered;
- Participate in renowned research forums, and initiate ideas that improve system availability, and performance.
Role requirements;
- University Degree in Computer Science or related technical field;
- UNIX/LINUX/Windows certification;
- Oracle Siebel Certification will be an added advantage;
- Tibco Certification will be an added advantage;
- Microsoft certification: MCSD/ MCDBA;
- Oracle certification in database administration or application development;
- 3 years of experience in a networked and dynamic IT environment; Siebel CRM and TIBCO systems experience, will be an added advantage
- 1 year Software development, Database administration and or advanced Support Experience;
- UNIX scripting Skills , PL-SQL and MSSQL;
- Highly developed analytical skills;
- Ability to be a role-model and lead customers and fellow team members.
If you feel that you are
up to the challenge and possess the necessary qualification and
experience, please send your resume with your cell phone contact
indicating your experience and why you are the most suitable candidate
for the role clearly quoting the job title and job reference to the
address below by Tuesday 11th June 2013.
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
The Head of Talent and Resourcing,
Safaricom Limited
Nairobi
via E-mail to hr@safaricom.co.ke