Safaricom Principal Enterprise Services Strategy Job in Kenya

 We are pleased to announce the following vacancy in the Strategy and Planning Department within the Technology Division. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Principal Enterprise Services Strategy Engineer
 

Ref: TECHNOLOGY_PESSE__JULY _2012

Reporting to the Senior Manager – Network Strategy and Architecture - Core, the holder of the role is primarily responsible for developing and setting the Enterprise Service Strategy geared towards delivering integrated communications to enhance the delivery of real business benefits to our corporate customers.

The job holder’s key responsibilities will be to:

Enterprise Strategy

• Define both long term and short term Enterprise Services Strategy based on business unit requirement, technology evolution, market place dynamics & vendor specific road maps
• Ensure strategy drives services that are delivered with good quality, across a wide coverage area, at competitive prices for customers with deep service expectations
• Perform service evolution and business case study of new products and services, study best practices shared by VGE strategy team and form inputs for Enterprise Services strategy
• Align Enterprise Services strategy with other technology strategies to achieve an end to end service strategy
• Conduct technology presentations that inform on new revenue streams to business units
• Assist in preparing both long term and short term enterprise services architectures based on technology evolution and customer demands
• Assist in preparing basic network cost models for services by using inputs from network engineering and product & service teams in coordination with supply chain based on products/solution
• Assist in OPEX reduction initiatives by guiding the delivery of optimized service architectures, well dimensioned hardware and  features

Project Management

• Organize meetings with technology delivery teams, business partners and follow up on enterprise  strategy implementation
• Organize quarterly strategy control meetings with delivery teams, business units and supply chain where needed 

Business Continuity Planning

• Assist in forming business objectives for Business Continuity Planning on all services delivered to Enterprise customers
• Assist in translation of BCP objectives for Enterprise services into technical requirements, implementation guidelines and budget estimates
• Assist in scheduling, monitoring and providing feedback as to completeness of BCP test plans and on executed tests

Supplier Strategy

• Build and maintain business relationships with  network vendors and suppliers who enable our enterprise business
• Study and evaluate  enterprise product road maps, services, features, costing and licensing by engaging various vendors and suppliers through meetings and technology conferences
• Assist in forming enterprise supplier strategy for customer premise equipment and related software

Reporting: Prepare Monthly and Quarterly status report of strategy performance KPIs

The ideal candidate should possess the following skills & competencies:

• 6+ years of experience in Telecommunications or Internet/Application Service Provider in solutions design/system administration/product development
• Excellent knowledge of IP networking, IP based services, Security systems and applications
• Sound knowledge on product development life cycles and service catalogues
• Excellent knowledge of Unified Communications, Managed Services, Cloud Computing and Collaboration solutions
• Strong analytical, problem solving and organizational skills and ability to work under pressure with mature and target oriented approach
• Excellent documentation,  communications and presentation skills with sound experience in MS office (Excel, Word, Power point, Project, Visio) and other visual drawing tools
• Bachelor’s degree in Telecommunications, Engineering, Computer Science

If you feel that you are up to the challenge and posses the necessary qualification and experience please send your resume and application letter indicating your experience and why you are the most suitable candidate for the role clearly quoting the job title to the address below. 

The deadline for application is Wednesday 01 August, 2012

The Senior Manager – Talent Acquisition
Safaricom Ltd
Nairobi

Via E-mail to hr@safaricom.co.ke 

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Telecommunications Customer Support Job in Kenya

Telecommunications Customer Support 

 (6 Months Contract with Possible Extension)

Our client, who is involved in Network planning, Network deployment, is urgently looking to hire 3 Customer support executives.

Requirements:

• Must have  2 years experience as a technical Customer support  in the Telkom Industry
• Should be ready to work 12 hr shifts
• Knowledge and understanding of Customer Service strategies e.g. people, Customer, value adding, efficiencies and KPIs
• Manage relationship with customers and internal teams to deliver services to the customers
• Manage relationship with customers and internal teams to deliver services to the customers
• Good knowledge of telecom industry with preferably good understanding of telecom product specifications Telecom services
• Customer oriented
• Self motivated and Excellent organisation skills with strong attention to detail
• Excellent analytical and specification skills
• Remains calm and focused under pressure
• Excellent Problem solving skills

Education :

• Degree/Diploma in Information Technology, Computer science ,Telecommunications Engineering

Role and Responsibility   ;

• The successful candidate will cater for Customer care interface with network
• Receive tickets from customer care and follow up with relevant sections for resolution and update customer care).
• Liaise with other departments in order to resolve Customer complaints.
• Handle internal network issue escalation on 122 and follow for resolution and update the customer (complainant)
• Will be involved in carrying out roaming daily tests
• ILD daily tests
• Manage relationship with customers and internal teams to deliver services to the customers

To apply send your Application and CV’S Only to monicah.kogi@idp-ea .com not later than Friday the 27th of July 2012 by close of Business whilst indicating your Current and Expected Salary.

Only shortlisted candidates will be contacted

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Embu Teachers Sacco Jobs in Kenya

Embu Teachers Sacco Ltd is a leading licensed Sacco with operations in central eastern region. As part of its growth strategy, the Sacco is seeking qualified persons to fill in the following vacancies;

Micro Credit Officer 

(2 Positions)

The successful candidate shall be engaged on a renewable 3 years contract subject to performance.

Job summary

The role holder will be originating quality loans/group & or individuals, market for new micro credit business, loan appraisal and disbursement, group formation and training, ensure customer care and maintenance of portfolio quality.

Main duties;

• Originating quality loans/group models
• Market for new micro business, receive potential clients and conduct an initial assessment
• Schedule interviews at clients business and residence to gather necessary information
• Loan appraisal and completion of all the required forms associated with the appraisal.
• Training of all Micro credit customers on the Sacco lending culture and requirements.
• Maintain quality portfolio by aggressively follow up accounts in arrears as specified and do regular call visits to all borrowing clients

Qualifications:

Appointment to the position will be made from persons who:

• A diploma in micro finance, Co-operative Management or Banking
• At least two (2) years of practical experience in related fields
• Knowledge of the micro-finance industry trends and practices
• Good marketing and analytical skills
• Strong interpersonal skills with ability to relate well with customers
• High integrity and strong ethical standards
• Knowledge of local languages (Embu, Mbeere, Kamba) and geographical terrain desirable

Marketing Officer  

(2 Positions)

The successful candidate shall be engaged on a renewable 3 years contract subject to performance.

Job summary

The role holder will be charged with marketing the society products and services, building and maintenance of client relationships, gathering market information as well as providing efficient customer care

Main duties;

• Maintaining relationships with existing customers and developing more relationships;
• Contacts between the SACCO and its existing and potential markets;
• Marketing of SACCO products and services;
• Gathering market and customer information;
• Advising on forthcoming product developments and discussing and taking part in special promotions and activities;
• To ensure efficient and effective customer care;
• Gaining a clear understanding of customers’ businesses and requirements; and
• Any other lawful duties as may be assigned from time to time.

Qualifications:

Appointment to the position will be made from persons who:

• Have a Diploma in Marketing or its equivalent from a recognized institution;
• Co-operative Management will be an added advantage.
• At least three (3) years of experience in a related field; and
• Have good communication skills.
• Strong interpersonal skills with ability to relate well with customers
• High integrity and strong ethical standards

System Administrator

Job summary

The holder of the job will be charged with supporting and maintaining servers and other computer systems, as well as being the consultant for computer problems beyond the knowledge of technical support staff.

• He/she will be responsible for data security by ensuring that backups are taken on daily/weekly/monthly.
• Analyzing system logs and identifying potential issues with computer systems.
• In close consultation with the IT Manager, he/she will be responsible for ensuring that all staff is properly trained on application of the software in use.
• He/she will be responsible for maintenance of ICT equipment including but not limited to the server, computers, online printers etc.
• Trouble shooting any reported problems.
• Adding, removing, or updating user accounts information and resetting passwords
• Applying operating system updates, patches, and configuration changes.
• Any other duties as may be assigned to you by the management.

Qualifications:

Appointment to the position will be made from a person who:

• Has a Diploma in information technology/computer science from a recognized institution;
• Has two (2) years of experience in a related field; and
• Able to quickly think and provide solutions
• Has good communication skills
• Strong interpersonal skills with ability to relate well with team mates
• High integrity and strong ethical standards

Interested and qualified candidates should send their application with CV and other testimonials via email to
co-opconsultancy@co-opbank.co.ke not later than 7th August 2012.

Please indicate the position you are applying for in the subject heading of your email.

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Service Contract Executive Job in Kenya - XRX Technologies

About XRX Technologies LTD

XRX Technologies Ltd is a leading ICT specialist that offers smart solutions to technological challenges both for business excellence.

We are a Value-added technology Service Provider with strategic intent of providing technology solutions that enable continuous business improvement and value-addition for our customers. 

We achieve this through our people who have technical competence and business acumen, and by incorporating international best practices to provide a high level of service. 

The following are our key divisions

Service Contract Executive

Reports To: Technical Manager- Xerox Division

Nature and Scope of the Position  

• This position is exciting and rewarding. The role will bring leading edge solutions to the Kenyan corporate print and document market.
• The position will have responsibility of revenue and customer retention.

Duties

• Own the Xerox Service contract  sales targets and deliverables
• Identify and qualify prospects within this target market
• Develop and build a client base utilizing proven sales techniques e.g. prospecting, cold calling, lead generation and probing.
• Write proposals and quotations to clients
• Create a large base of service revenue from Xerox Lease  and service contracts
• Public Relations and Marketing to the target market
• Work closely with other managers to ensure the delivery of quality service
• Resolve customer problems when they arise
• Manage debt in respective accounts
• Run with the MIF upgrade program for the low performing,  aged machines
• Keep records of all the Machines in the field and ensure that contracts are renewed on time.
• Liaise with helpdesk to ensure that all customers’ machines on contract are service as scheduled to guarantee 100% contract renewals.
• Work with the Finance department to ensure that all contract customers are billed on time.
• Undertake other duties as may be delegated in the department.

Qualifications 

 
Academic

• Essential: Degree or HD
• Desired: Degree in Marketing or MBA in Sales & Marketing

Experience: 

• Minimum of 1 year in sales position   

Work related skills    

• Experience in telemarketing 
• Experience in consultative approach to selling  
• Experience and success in cold calling 
• “Hunter” rather than “farmer” – this is very much a new business development role 
• Experience in IT Sales in a Service environment.

Personal attributes    

• Positive attitude and willingness to go beyond the normal call of duty
• Quick Learner especially in products spec and benefits
• Ability to build rapport – “warm” to a person and get a person “warm” to them. This is an emotive “trust based” sale
• Highly professional and presentable. Again, the impression and relationship a person can build with the client is key critical
• Numerate – there is a fair amount of discussion of financial IT issues with clients
• Excellent communication skills – both written and oral
• Desire to “push the boat out” and contribute strongly to building a great company. The ideal candidate will have both a) hunger and drive and b) the ability to fit into and work successfully with an entrepreneurial and “can do” team

Please submit a cover letter and curriculum vitae (CV) to the following e-mail address on or before 27th July 2012, only shortlisted candidates will be contacted for interview. careers@xrxtechnologies.co.ke

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Human Resources Development Advisor Job in Kenya

Human Resources Development Advisor: Africa

Reports to: Director of Resources

Purpose of the Role

Working closely with the Operation’s Manager, Programmes SMT, and other HR staff, the HR Development Advisor: Africa role will be focussed on:

• Championing, driving and embedding the HR strategy for Farm Africa in Kenya, Southern Sudan, Tanzania, Uganda and Ethiopia and ensuring its integration into the business.
• Identifying HR projects and objectives as required by the Programmes SMT and proactively anticipating HR requirements.
• Supporting strategic and operational business change.
• Developing cohesive employee relations and assisting with more complex/sensitive day to day people issues.
• Supporting and coaching senior managers in good people management practice.
• Creating a culture of performance management
• Support country offices and HR colleagues in developing HR systems and processes that are robust and contribute to the management of the organisation.
• Identifying organisational training requirements and identifying training and development solutions.

Key tasks and responsibilities

HR Strategic Aspects

To support the Farm Africa strategic plan and country SMTs in the following areas:

• Development and delivery of change plans and interventions. Supporting managers in managing the human  aspect of change - especially staff involvement and the provision of advice on organisational change employment law matters.
• To ensure that all relevant legislative requirements, are embedded in the development of project and policy  work.
• Creation of a culture of performance management and accountability through implementation of policies, procedures, coaching and briefings.
• Devise and implement HR metrics to identify people management requirements and performance issues. Report on these to Programmes SMT and make recommendations for action.
• Analyse, devise and promote initiatives and practices to improve recruitment, retention and management of talent in Farm Africa.
• Ensuring there is a consistency of approach in HR systems and people management practices across the country offices of Farm Africa and sufficient flexibility to meet local conditions.
• Assist the Programmes SMT in devising and implementing a learning and development plan across the country offices.

HR Practice

• To champion good practice human resource management in support of effective decision making and meeting strategic objectives of the organisation and country SMT’s.

Operational Aspects

Ownership of the HR business partner brief in respect to the following areas:

• Be the principal HR contact for country offices and Programmes SMT on Farm Africa strategic and /or complex HR initiatives Coach, support, mentor and challenge managers in the application of HR policies and practices.
• To deliver clear, effective and timely HR advice on more complex or higher risk employment related issues to local HR representatives, managers and staff, in line with policy and legislation, in order to minimise risk and financial exposure.
• To support HR representatives and country SMT’s in development and embedding of fair, effective and efficient recruitment, selection, retention and exit processes and practices.
• Identify training and development needs within country offices and work with managers Programmes SMT to address these.
• Support HR representatives in country offices in the design and implementation of HR systems and process and building their capacity on transactional and other HR matters.

HR team

Actively participate within the international HR team and its focus/aims:

• Participate in international HR team meetings
• Contribute to the development of the HR strategy of Farm Africa.
• Undertake cross team project work as agreed.
• Identify and implement HR efficiencies and savings at organisational and country levels.
• Work closely with the country HR representatives to support their development.

Communication

 
To ensure the development of a partnership with teams, managers and others, to share and
embed HR knowledge and good practice.

• To run capacity building workshops/briefings on people management issues, new policies, and project progress as required.
• Produce regular briefings on all aspects of HR and people management for HR representatives’ country SMTs and others.
• To keep the Programmes SMT informed of policy, standards and issues requiring solutions arising from the work with countries and teams.
• Take a lead role in creating an international community of HR practice in Farm Africa.
• To liaise with internal and external stakeholders as appropriate Produce presentations and reports as per  agreed terms of reference and schedule, and otherwise as required, and represent HR good practice and  strategy in meetings and presentations as required.

Other

• Act in accordance with and represent the values and principles Farm Africa

Person Specification

Qualifications and Knowledge
Essential

• Professional qualification in Human Resources Management or equivalent.
• Knowledge of employment law in East African countries
• Degree level or equivalent qualification

Desirable

• Post graduate qualification in Management or HR related area.
• Qualified and experienced in the use of psychometric tools

Experience

• Significant generalist HR business partnering experience
• Experience of developing and implementing policies and procedures with appropriate consultation and negotiation
• Reviewing HR business processes
• Contributing to HR strategy development
• Training needs analysis/audit
• Significant experience of advising and coaching managers on employment law matters
• Experience of managing complex change processes
• Budget management
• Strong experience of performance management and appraisal systems and process
• Experience of analysing learning needs and the design and delivery of training workshops.
• Experience of managing HR projects
• Salary benchmarking and development of rewards and benefits packages
• Demonstrable strong client focus

Skills and Abilities

• Coaching skills
• Ability to build strong working relationships with key stakeholders
• A good standard of written and oral communication skills in English and Kiswahili
• Ability to speak/write another major language of the countries Farm Africa work in.
• Strong influencing skills, able to persuade others to support own goals
• Demonstrable presentation skills, able to design and deliver training and communications confidently and effectively
• Able to analyse and interpret financial and statistical information
• Team player, able to maintain strong and supportive working relationships both in HR and across functions
• Flexible and responsive, able to work effectively with competing and changing demands
• IT skills (Microsoft office)

Other

• Commitment to the mission vision and values of Farm Africa
• Experience of working in the NGO sector
• Ability to travel for business within East Africa and to UK

To apply you must submit a CV and a supporting statement with the reference: 2012 HRDA in the subject line for the attention of the HR Manager to ">recruitment@farmafrica.org.uk by midnight GMT on Tuesday 31st July.

Note: We will not be taking telephone enquiries regarding this role. If you have any questions please submit them in writing to ">recruitment@farmafrica.org.uk

Farm Africa will not be accepting any applications from third parties and request that we receive no contact from third parties in respect of this vacancy.

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