Water Towers Agency Logo Competition

Republic of Kenya
 

Office of the Prime Minister
 

Kenya Water Towers Agency
 

Logo Competition
 

The Government of Kenya has established the Kenya Water Towers Agency to coordinate and oversee restoration, protection, resource mobilization, Community livelihoods Support and Ecosystem Monitoring of all Water Towers in the Country.
 

The Agency is in the process of coming up with a Logo that will capture and symbolize its mandate.
 

To do this, it requires contribution from Firms or Individuals with creative skills to design a Logo that captures the objectives of the Institution.
 

The Logo competition is open to Individuals, Firms and Companies in Kenya.
 

The Agency will select the winning Logos which will be awarded in order of merit, as follows:-
 

1. First position Kshs100,000/=
 

2. Second Position Kshs75,000/=
 

3. Third position Kshs50,000/=
 

The designs should be presented in plain sealed envelope, clearly marked “Kenya Water Towers Agency Logo” and be deposited in the Tender Box provided at the Public entrance Reception Area, to the Office of the Prime Minister Building, or hand delivered or posted to the address indicated herebelow, so as to be received on or before 14th November 2012 at 10.00 a.m.East African Time.
 

Permanent Secretary
Office of the Prime Minister
Office of the Prime Minister Building
Harambee Avenue
P.O. Box 74434-00200
Nairobi

E.N. Nyachio
Head of Supply Chain Management
For: Permanent Secretary

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Bank Relationship Manager Jobs in Kenya

Relationship Manager

Liabilities & Institutional Banking

Key Responsibilities

Relationship Management

• Develop and manage customer relationships for the bank
• Organize calls and follow-ups for potential new business
• Preparation of all reports required to monitor work progress – daily, weekly and monthly
• Providing an interface between the bank, existing and prospective customers in order to maintain good customer relations so as to meet customer needs within the strategic objective of the bank
• Overseeing the relationship management of assigned customers
• Ensure an effective call program is maintained on all allocated relationships and prospects. The calls should be recorded and filed
• Make recommendation for existing and prospective customers under the various loan products and submit to the appropriate final authority within established turnaround time

Business Development

• Develop the personal & business banking customer base and expand the unit’s business growth through marketing of the personal banking products and services
• Ensure revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering.
• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements.
• Participate in customer calls for marketing initiatives
• Assist in identifying customer needs not met by existing products and the implementation of new products and services
• Achievement of set revenue target for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
• Keep abreast of the rapid pace of product development to be able to sell new products
• Come up with customer service initiatives that will boost service and business growth
• Market research to monitor competitor activity and initiating product improvements to meet the changing consumer needs
• Efficient management of individual and overall departments’ budgets and ensure deadlines are met
• Appraise and vet credit applications
• Growth of the asset book and actively managing the loan portfolio in the branch to include facility reviews, renewals and all other day to day monitoring activities of borrowing accounts in the branch

Customer Service

• Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
• Manage the Complaint’s Register
• Assume direct responsibility for a Personal & Business Banking process improvement project aimed at improving the Department’s ability to deliver efficient and timely service to its customers
• Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication

Knowledge & Experience

• Business graduate from an accredited University preferably in a Business related field
• Proven experience of at least 3 years in leading a Liabilities, or Assets department  in a reputable bank or as a Service Delivery Officer/Relationship Management Officer
• Professional  qualification in either Customer Relationship Management , Sales or Marketing
• Proficiency in Microsoft Office Suite
• Must have sound knowledge of the dynamics of a bank’s core operating systems, processes and procedures
• Knowledge of the operational risk issues and policies as well as CBK clearing rules and procedures

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

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Bank Relationship Officers Jobs in Kenya

Relationship Officers

Personal & Business Banking

Key Responsibilities

Relationship Management

• Develop and manage customer relationships for the bank
• Organize calls and follow-ups for potential new business
• Prepare all reports required to monitor work progress – daily, weekly and monthly
• Provide an interface between the bank, existing and prospective customers in order to maintain good customer relations so as to meet customer needs within the strategic objective of the bank
• Overseeing the relationship management of assigned customers
• Ensure an effective call program is maintained on all allocated relationships and prospects; the calls should be recorded and filed.
• Make recommendation for existing and prospective customers under the various loan products and submit to the appropriate final authority within established turnaround time.

Business Development

• Develop the Personal & Business banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
• Ensure revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering
• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
• Participate in customer calls for marketing initiatives
• Assist in identifying customer needs not met by existing products and the implementation of new products and services
• Achievement of set revenue target for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
• Keep abreast of the rapid pace of product development to be able to sell new products
• Come up with customer service initiatives that will boost service and business growth
• Conduct market research to monitor competitor activity and initiating product improvements to meet the changing consumer needs
• Efficient management of individual and overall departments’ budgets and ensure deadlines are met

Customer Service

• Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
• Manage the Complaint’s Register
• Assume direct responsibility for a Personal & Business Banking process improvement project aimed at improving the Department’s ability to deliver efficient and timely service to its customers
• Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication

Knowledge & Experience

• Business graduate from an accredited University preferably in a Business related field
• Proven experience of at least 3 years in leading a Liabilities, or Assets department  in a reputable bank or as a Service Delivery Officer/Relationship Management Officer
• Professional  qualification in either Customer Relationship Management , Sales or Marketing
• Proficiency in Microsoft Office Suite
• Must have sound knowledge of the dynamics of a bank’s core operating systems, processes and procedures
• Knowledge of the operational risk issues and policies as well as CBK clearing rules and procedures

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

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Bank Business Development Officer/Analyst Job in Kenya

Business Development Officer/Analyst

Personal Banking, Business Banking & Asset Finance

Key Responsibilities

Credit Analysis & Reviews

• Prepare and submit credit proposals in conformity with Credit Policy guidelines and requirements in liaison with the Business Development Manager/Relationship Managers and to maintain a high standard of credit analysis
• Collect and analyze vital data on clients i.e. annual reports, management accounts, interim reports, industry reports and all press cuttings, towards acquiring in-depth knowledge which will facilitate comprehensive review of assigned accounts relationships in the branch
• Obtain account statistics and profitability figures for facilities reviews/renewals/appraisal purposes and ensure that information provided is accurately completed and that relevant remarks are incorporated in the credit proposal
• Prepare excess approval requests/notification for all excesses

Account Relationship Management

• Providing an interface between the bank, existing and prospective customers in order to maintain good customer relations, so as to meet customer needs within the strategic objective of the bank
• Make recommendation for existing and prospective customers under the various loan products and submit to the appropriate credit application formats within established turnaround time
• Run with a customer experience initiative to build customer loyalty for allocated portfolio
• Develop and manage customer relationships for the bank
• Organize calls and follow-ups for potentially new business
• Preparation of all reports required to monitor work progress – daily, weekly and monthly
• Ensure an effective call program is maintained on all allocated relationships and prospects; the calls should be recorded and filed

Business Development & Growth

• Develop the Personal & Business banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
• Ensuring revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering
• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
• Participate in customer calls for marketing initiatives
• Assist in identifying customer needs not met by existing products and the implementation of new products and services
• Achievement of set revenue target for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
• Keep abreast of the rapid pace of product development to be able to sell new products
• Come up with customer service initiatives that will boost service and business growth
• Market research to monitor competitor activity and initiating product improvements to meet the changing consumer needs
• Efficient management of individual and overall departments’ budgets and ensure deadlines are met

Customer Service

• Encouraging customers to take up more loans and open up business accounts as a means of income generation to the bank
• Prompt calling of customers using the payment diaries produced on a daily basis for accounts falling in arrears
• Develop more business from the existing branch clientele – i.e. increase share of wallet by cross selling all personal & Business banking products to all the existing and potential branch customers
• Prospect, anticipate and close all sales leads within the shortest time possible in an efficient way
• Reviewing sales performance vs. target and making routine reports to respective BDM/RM
• Recommending to the BDM/RMs any business development opportunities for follow up
• Assist in identifying customer needs not met by existing products and the implementation of new products and services
• Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
• Manage the Complaint’s Register
• Assume direct responsibility for a Personal & Business Banking process improvement project aimed at improving the Department’s ability to deliver efficient and timely service to its customers
• Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication.

Administration

• Prepare draft credit application proposals and submit to BDM for approval and sign off
• Follow up branch credit matters with Head office
• Continuous follow-up with customers and legal department to ensure perfection of securities
• Attend expeditiously to queries / routine correspondence received from customers, branches and Head office departments

 Knowledge and Experience

• A University degree (Holders of a Business related degree will have added advantage)
• Credit analysis experience
• 3 years proven working experience in a Banking environment, exposure to Credit analysis is desirable
• Proven track record of consistently exceeding set targets
• Excellent people management skills
• Versatility, flexibility, passion and commitment to quality service delivery

Competences

• Must possess very good analytical skills
• Must possess a high level of integrity
• Ability to work independently, consult and clarify where necessary and make informed and firm decisions
• Excellent interpersonal skills, with the ability to establish and develop relationships
• Must be pro-active, a self-starter and have the ability to anticipate and advice on strengths, weaknesses, opportunities and threats
• Ability to work through teams, deliver high quality work within deadlines, and to meet team objectives
• Excellent communication skills both written and oral, including the ability to convey ideas and positions clearly

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

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Bank Debt Recovery Officer Job in Kenya

Debt Recovery Officer

 
Key Responsibilities

• To ensure achievement of all set targets for the reduction / recovery of debts and provisions
• Follow up overdue accounts by mail, electronically or in person to establish payment arrangements
• Follow up repayment arrangements and actively monitor that default is taken up expeditiously with the debtors
• Liaising with customers on phone and when they visit the bank on arrears position, loan restructuring and general account status information to facilitate payment
• Follow up and make recommendation to the credit committee on action to be taken on all non performing loans. Recommend suspension of interest, provisions write offs and write backs on non performing loans as per the prudential guidelines
• Following up clients to regularize their accounts either by issuing demand letters or repossession orders as well as make generating weekly arrears reports and updating any action taken

Academic Qualifications & Work Experience

• A University degree (Business Related)
• Qualifications in Credit Management/Debt Collection will be a definite advantage
• 2-3 years experience in banking operations, with exposure to credit or lending and debt collection functions

Skills Required

• Good communication and negotiation skills
• Good interpersonal skills
• Maturity, honesty, integrity and a strong sense of ethics
• The ability to remain calm in stressful situations
• Patience and understanding
• To be persuasive, persistent and firm

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

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Bank Sales Team Leader Kenyan Job

Sales Team Leader

 
Responsibilities

Relationship Management

• Develop and manage customer relationships for the bank
• Organize calls and follow-ups for potentially new business
• Preparation of all reports required to monitor work progress – daily, weekly and monthly
• Providing an interface between the bank, existing and prospective customers in order to maintain good customer relations so as to meet customer needs within the strategic objective of the bank

Business Development

• Develop the Personal & Business banking customer base and expand the unit’s business growth through marketing of the bank’s products and services
• Cold calling to arrange meetings with potential customers to prospect for new business
• Making presentations, negotiating sales, closing sales & represent the Bank in marketing activations, and events
• Acting as a contact between the Bank and its existing and potential clients
• Gather market and customer information
• Ensure revenue growth through customer acquisition, new need identification, product cross-sell and re-engineering
• Ensure that the target market selection criterion is adhered to and that we are in full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements
• Assist in identifying customer needs not met by existing products and the implementation of new products and services
• Achievement of set revenue target for the unit by aggressive customer acquisition, efficient product delivery, offering a diverse range of products and excellent customer service
• Keep abreast of the rapid pace of product development to be able to sell new products.
• Efficient management of individual and overall departments’ budgets and ensure deadlines are met

Customer Service

• Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction
• Manage the Complaint’s Register
• Assume direct responsibility for a Personal & Business Banking process improvement project aimed at improving the Department’s ability to deliver efficient and timely service to its customers
• Be conversant with policies and procedures pertaining to all bank products and services and be able to adapt to change in these as well as technological changes, and customer sophistication

Knowledge & Experience

• Business graduate from an accredited University with major in preferably in Marketing or Banking
• Proven experience of at least three years in leading a Liabilities, or Assets department  in a reputable bank or as a Service Delivery/Relationship Manager
• Professional  qualification in either Customer Relationship Management , Sales or Marketing
• Proficiency in Microsoft Office Suite
• Must have sound knowledge of the dynamics of a bank’s core operating systems, processes and procedures
• Knowledge of the operational risk issues and policies as well as CBK clearing rules and procedures

Competences

• Excellent selling skills
• Strong networking skills, for both internal and external networks
• Relationship Management skills with excellent communication and interpersonal skills
• A passion for performance, team play  and achievement in a competitive and dynamic environment
• Hardworking, strategically minded individual with excellent leadership, organizational, and planning skills
• Commercial awareness and customer focus

If your career objectives match any of these exciting opportunities, please send your application letter, detailed CV and the name of three referees to: jobs@ecb.co.ke by 7th November 2012. 

Applications received after this date shall not be considered.

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