Head of Operations Job in Kenya

Job Title: Head of Operations

Job Profile
 

The Head of Operations will be expected to lead, inspire and develop the operations management team and staff, maintaining at all times that ethos of partnership and shared decision making which is so fundamental to the department’s success.  

It will be the Head of Operations’ role to implement company policies and to provide leadership to the staff, ensuring that they share and reflect the company’s mission, values and aspirations.

Responsibilities:

• Provide day-to-day leadership and management to a service organization that mirrors the adopted mission and core values of the company.
• Responsible for driving the company to achieve and surpass sales, profitability, cash flow and business goals and objectives.
• Responsible for the measurement and effectiveness of all processes internal and external. Provides timely, accurate and complete reports on the operating condition of the company.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.

Competencies

• Motivate and lead a high performance management team; attract, recruit and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Strategic Thinking - Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.

Professional & Academic Qualification

• A Degree in Business administration/management or a related field from a recognized institution
• A master’s degree from a recognized institution will be an added advantage.

Experience

• Minimum 5 years relevant experience in a recognized institution in a senior management position.
• Track record of achievements in previous engagements

Special Skills

• Integrity
• Excellent interpersonal & communication skills
• Excellent communication skills
• Excellent knowledge of the rules governing higher education
• Good leadership skills
• Good business acumen

Application Process
 

Interested candidates are invited to strictly email their cover letter and CV, clearly detailing their current remuneration and expectations to recruitment@odumont.com before end of day 20 July 2013. 

Only short listed candidates will be contacted

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Digital Marketing Manager Job in Kenya

Job Title: Digital Marketing Manager
 

The Digital Marketing Manager oversees the digital marketing strategy for the company.

Duties include:

• Devising strategies to drive online traffic to the company website.
• Tracking conversion rates and making improvements to the website.
• Developing and managing digital marketing campaigns
• Utilising a range of techniques including paid search, SEO and PPC.
• Overseeing the social media strategy for the company.
• Managing online brand and product campaigns to raise brand awareness.
• Managing the redesign of the company website.
• Improving the usability, design, content and conversion of the company website
• Responsibility for planning and budgetary control of all digital marketing
• Evaluating customer research, market conditions and competitor data.
• Review new technologies and keep the company at the forefront of developments in digital marketing.

Requirement Skills and Qualifications

• Bachelor degree in Marketing.
• College Degree in Journalism or English is an added adavntage
• Experience managing PPC, SEO and Affiliate programmes.
• Strong understanding of current online marketing concepts, strategy and best practice.
• Experience in ecommerce, SEO, PPC, Email marketing, and social media.
• Previous experience in a similar digital marketing role.
• Must be able to communicate fluently to different audiences through all relevant communication channels, with an eye to growing overall audience size and participation.
• Must have extreme knowledge and passion for social media networking, including but not limited to: Facebook, Twitter, Pinterest, & Instagram
• Identifying and sharing insights with internal stakeholders
• Collaborate with Account Management teams to develop digital marketing plans
• Maintain and refresh all assets on all official social media pages and accounts, working closely with internal stakeholders
• Understand and develop marketing strategy that considers the interconnectivity of SEO, paid search, advertising, website, social and blogging.
• Guide website content development strategy based on keyword research and competitive analysis
• Establish and support social media and SEO best practices
• Actively research new opportunities that will increase visibility of programs in the market.

Application
 

Qualifying candidates should send their application letter together with detailed Curriculum Vitae to recruitment@odumont.com  before COB 20th July 2013.

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Pan Africa Christian University Assistant Librarian Job in Kenya

Pan Africa Christian University, a chartered private University, is seeking to fill the position outlined below from suitable candidates. 

Applicants must be born again and active members of a local church.

Job Title: Assistant Librarian

(1 Post)
 

Job Purpose:
 

The Assistant Librarian shall be responsible for the cataloguing of the university’s library collection and Supporting the Librarian in matters dealing with Library organization.

Key Responsibilities and accountabilities:

• Cataloguing all library material using bibliographic records
• Create original cataloguing where no source record exists using derivative cataloguing
• Create original series and name authority records by assigning classification numbers and
• subject headings
• Revise cataloguing as needed
• Library orientation
• Oversee the circulation desk and security desk operations and therefore must know
• library policies and procedures well 
• Managing the textbooks’ repository
• Coordinating the annual Library Stock taking
• Managing the library in the absence of the Head Librarian
• Indexing and abstracting
• Other related duties as assigned

Minimum Requirements:

• Bachelors Degree in Library and Information Science; a Masters degree in the same will be an added advantage
• Knowledge of cataloguing authority procedures
• Minimum of 5 years experience in an academic library
• Ability to make independent judgment regarding information and knowledge management.
• Effective Interpersonal and communication skills
• Ability to work independently
• Understand and adhere to the PAC statement of Faith
• Must be a good team-worker

Visit our website www.pacuniversity.ac.ke for full profile of the job.

If you believe you are the right candidate for any of the above positions, kindly send your application letter and detailed Curriculum Vitae to 

The Director, Finance & Administration, 

Pan Africa Christian University, 

and P.O. Box. 56875, 00200 

Nairobi.  

Or email to jobs@pacuniversity.ac.ke.  

You may also hand – deliver applications to our campus reception in Roysambu or at CITAM Valley Road. 

The closing date for the above positions is Friday 19th July, 2013. 

Only shortlisted candidates will be contacted.

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Horizon Contact Centers Insurance and Telecom Sectors Service Delivery Managers Jobs in Kenya

Service Delivery Managers – Insurance and Telecommunications Sectors

Horizon Contact Centers is East and Central Africa’s first state-of-the-art and fully on demand international contact center and Business Process Outsourcing facility.  

We seek suitably experienced, self driven and motivated Service Delivery Managers to manage key accounts in the Telecommunication and Insurance sectors.

Duties and Responsibilities

• Ensures is knowledgeable on the contents of SOW/SOP/SLAs for the various accounts and clearly understands the deliverables for each account.
• Undertakes daily reviews of operational and quality management processes to identify gaps and areas of improvement.
• Carries out weekly reviews with the various Operations staff to ensure is fully aware of any challenges that are being encountered in meeting the SLAs and tracks performance of each Account.
• Designs and/or recommends appropriate process improvements for operations and quality management for each account.
• Oversees the implementation of these improvements and undertakes regular evaluation of these improvements to assess improvement in operational effectiveness and efficiency.
• Critically analyses each account’s performance to interpret and identify trends; identify areas of improvement and value add services.
• Prepares and presents consolidated monthly operational performance reports and recommends action plans for value add services to increase revenue streams.
• Works closely with the operations and quality team to proactively suggest areas of improvement, and areas of possible increase in revenue streams for each account.
• Prepares and presents quarterly strategic reports for each account for internal and client decision making purposes.
• Responsible for strategic communication with the clients on Service Delivery and Customer Satisfaction.
• Undertakes regular client VOC to calibrate client expectations viz-a-viz Service Delivery.

Knowledge:

• A Bachelor’s degree.
• Proficient in MS Office Suite and data analysis tools.
• General understanding of ICT

Experience and skills

• Minimum of 5 years of management experience in insurance and/or telecommunications industry managing large teams of not less than 50.
• Experience in leading initiatives and business strategies internally to improve day to day operations
• Captive or contact center experience advantageous.
• Proven experience in process improvement and quality management.
• Demonstrated experience in handling multiple clients and managing expectations of all stakeholders.
• Excellent communication and presentation skills.
• Exceptional customer service skills are mandatory.
• Demonstrated ability to meet set performance targets, proven documented track record (advantage if within a call centre environment).
• Excellent coaching and feedback skills.
• Demonstrated cost awareness & business savvy.
• Experience in project management will have an added advantage.

Key competencies and attributes:

• Target and  Results driven
• Excellent leadership skills
• Strong interpersonal skills
• Decision-making skills
• Independent thinking
• Excellent verbal and written communication skills
• Exceptional reporting and presentation skills
• Good conceptual reasoning
• Solution driven attitude
• Stress tolerant and resilient
• Self-motivated
• Initiative
• Ability to assimilate new information quickly
• Flexible and adaptable
• Team player
• Proven conflict management skills
• Reliable and committed
• Good negotiation skills

If you believe this is an exciting and challenging opportunity for you; log on to www.horizoncontactcenters.com/careers to apply. 

A highly competitive remuneration is offered for the position.  

Only shortlisted candidates will be contacted.  

Closing date is Monday, 22nd July 2013.

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Customer Relations Executive Job Re-Advertisement in Nairobi Kenya

Position: Customer Relations Executive (Re-Advertisement)
 

Industry: Records Management
 

Location: Nairobi

Our client, is the leading records and information management solutions provider in the Middle East and Africa, operates from 15 offices in 12 countries developing secure, innovative and customized solutions that address the full information life-cycle, meeting the needs of corporate and government clients across an extremely broad range of industries seeks to recruit a Customer Relations Executive.

Duties and Responsibilities

• Managing customer inquiries, problems, requests, suggestions and determining appropriate solutions or responses
• Ensuring high levels of customer satisfaction by providing smooth customer service to customers as per agreed service standards
• Negotiating customer claims and initiating billing adjustments in coordination with team leader
• Growing existing customers and identifying potential customers for supply chain and delivery solutions
• Developing new customers from target market and existing customers with business solutions
• Planning and executing regular maintenance and business development visits to customers
• Maintaining and regularly updating customer information
• Understanding and networking all aspects of customers’ business needs
• Promoting suitable products  and developing solutions for customers involving business units
• Working with other business units  such as ground operations, cargo operations to ensure proper service delivery to customers
• Preparing and issuing proposals and quotations to customers

Qualification and Experience

• Bachelor Degree in  a business related field
• Consultancy selling skills
• Should possess a valid driving license
• Excellent communication skills
• A minimum of 2-3 years working experience
• Computer Proficiency: MS office Applications (Word, Excel, Power Point &Outlook)
• Previous experience in customer management experience will be an added advantage

To apply, send your CV only to vacancies@flexi-personnel.com before Monday 29th July 2013. 

Clearly indicate the position applied for and your minimum salary expectation on the subject line.

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Area sales Executive Job Re-Advertisement in Nairobi Kenya

Position: Area sales Executive (Re-Advertisement)
 

Industry: Logistics and Transportation
 

Location: Nairobi

Our client,  a leading  global transportation and logistics services company providing a variety of express package deliveries, logistics, freight forwarding and domestic distribution services seeks to recruit an Area Sales Executive. 

The ideal candidate will be in charge of increasing sales from assigned sales areas and support in identifying growth potential for other segments, coach and support team members.

Roles and Responsibilities:

• Visiting customers in assigned geographical areas as well as growing existing customer database
• Setting clear achievable targets, objectives and developing practical plans to achieve those targets
• Generating sales leads and acquiring new customers
• Reporting competitor’s activities generated from market survey and reporting the same to the sales manager
• Keeping records of customer’s visits and updating them regularly
• Preparing proposals and quotations to customers
• Promoting company’s service to new and existing customers
• Requesting billing adjustments on invoices as well as coordinating with credit controllers on delayed collections
• Promoting the use of e-tools

Qualification and Experience

• Diploma in Sales and Marketing or Business related field
• Minimum of 2 to 4 years experience in related field with knowledge in express and freight
• Good communication and presentation skills
• Proven ability to achieve sales targets
• Conceptual Thinking & Innovation
• High level of integrity
• Computer Proficiency: MS office Applications (Word, Excel, Power Point & Outlook)

To apply, send your CV only to cvs@flexi-personnel.com before Friday 26th July 2013. 

Clearly indicate the position applied for and your minimum salary expectation on the subject line.

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Wananchi Group Project Manager Job in Kenya

Wananchi Group (K) Ltd

Project Manager
 

Job Purpose / Summary
 

As a member of the Customer Experience Processes team, the Project Manager will be responsible for the strategy and end-to-end management of the customer experience which is delivered across our customer touch points.  

The organization is responsible for advocating on behalf of the customer across all departments and creating the analysis, insights and compelling story to drive significant business changes.  

The scope will include all types of contacts across the customer’s life cycle including enrollment, billing, usage of services, claims payments and customer service inquiries., with special attention to the Contact Centre.
 

The primary focus of the organization is to reduce the frequency of customer interactions (contact rate) and ensure the customer’s issue is resolved when they have to call/contact (first call resolution).  

This requires definition, delivery, and execution of clear and consistent customer experience standards, and business processes and policies. 

This position is responsible for employing customer experience guiding principles and customer commitments to support and improve the customer experience.

Reporting to the Customer Experience Processes Manager the Project Manager will be part of the team responsible for:

• Creating and executing strategy as well as gaining alignment and integration across the business in support of reducing the contact rate and improving the customer experience
• Representing the "voice of the customer" in company strategy and communications
• Designing the organizational capability around customer experience and process improvement that supports the business objectives and creates world-class customer service

Key Roles

• Manage the customer experience dashboard and lead the development of innovative new ways to understand and measure the customer experience
• Analyze data detailing customer feedback (post call surveys, outbound surveys, online feedback, internal feedback, call recordings) to determine root cause of poor customer experiences and create improvement opportunities. 
• Implement action plans that improve customer experience performance (reduce contact rate, increase first call resolution, customer satisfaction)
• Research industry benchmarks and provide best practices for process improvement strategies, measurement strategies, tools, dashboards and satisfaction surveys
• Develop ideas and partner with internal functions to improve self-service (VRU, web, wireless) capabilities that enhance the customer experience and reduce contact rate
• Manages end-to-end processes that support customer service, assess impacts of business changes, provide business requirements, recommend solutions, design, test and implement all processes, then validate effectiveness
• Develop and maintain the documents on processes. Create and evaluate recommendations to improve process design
• Partner with training organization to create documents, training and learning to develop skilled agents that deliver valuable information to the customer
• Facilitate and participate in cross-functional problem solving process improvement efforts to understand, document, and improve current processes that improve effectiveness and efficiency.
• Ensures seamless implementation of new products, product changes, and new system implementations and documents lessons learned and apply to subsequent projects
• Works with the quality assurance team to evaluate effectiveness of processes, policies and tools, confirm adherence to processes and create opportunities/ideas that reduce contact rate, improve first call resolution and improve efficiencies
• Responsible for planning, directing and managing department budgets, goals and business objectives

Experience & Background Needed

• BA/BS degree required. Master's degree or equivalent strongly preferred
• 5+ years experience leading BPM/continuous improvement activities from ideation through execution (internal to a company, or as an external consultant) or experience in process design/management including proven success in process design, optimization, analysis and documentation in a Telco company.
• 5+ years project or program management. PRINCE2 Methodology or equivalent Certification would be plus.
• 5+ years experience managing customer service teams or managing cross-functional programs delivering sustained improvements in customer experience
• Excellent understanding of business process models and continuous improvement models (Six Sigma Black Belt, LEAN, TQM)  One or more of these certifications will be a plus.
• Strong knowledge of customer satisfaction drivers; exceptional understanding of policy & process impact to front line employees and customer satisfaction
• Leadership, strong personal work ethic and initiative, and the ability to build strong cross-functional relationships including those with senior level executives

Other Vital Qualities

• Experience leading and developing partnerships that do not directly report to this position
• Excellent verbal and written communication skills; advanced presentation skills.
• Proficient in MS Office - specifically Excel, Word, PowerPoint, Visio would be a plus.
• Ability to work effectively as a member of a cross-functional team and to confidently engage and proactively communicate with employees at all levels.
• Ability to lead effective decision making processes that achieve shared vision across all business units and functions
• Effective time-management skills and organizational agility, including the ability to balance multiple ongoing projects, tasks and priorities.
• Excellent analytical, logic and quantitative skills; with a natural tendency to use data in decision-making and prioritization
• Ability to identify and articulate customer issues/needs and translate them into business requirements and implementation plans.
• Ability to operate, think and plan at a strategic business level and fully incorporate business strategies within all projects/programs
• Ability to provide innovative solutions and/or perspective to strategy; high level of flexibility and creativity; open to new ideas and feedback.

Deadline: COB Wednesday the 17th July 2013

Application to be sent to recruit@ke.wananchi.com.

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Kimberly Ryan Limited Career Workshop

Kimberly Ryan Limited Career Workshop
 

Do you possess the right skills and qualifications to get hired by employers of leading companies and multi-nationals?

• Need insider information on how to draft your CV in a way that effectively sells your unique skills sets and attracts leading firms and organizations?
• Are you confident during an interview?
• Then attend the Career Fair in Nairobi this July.

Date: 30th and 31st August 2013
 

Venue: Kimberly Ryan Limited, 2nd floor Rahimtulla Towers, Upperhill, Nairobi.
 

Time: 12 noon – 5pm
 

The Career Workshop will feature:

• A workshop on effective presentation skills and the principles of report writing
• A workshop on employability skills, CV Writing, interview skills, finishing skills
• Counseling sessions by highly professional recruiter

Today, resumes must appeal to potential employers while also being optimized for the electronic age. 

Whether you are handing a resume over in person or are emailing an electronic copy to be added to an online database, the words you use and the formatting you choose will make a big difference in whether or not you get that interview.
 

This course teaches you not just what a resume should look like, but what it should say. It walks you step-by-step through the creation of the most common sections found on resumes in today's job market.

In addition to helping you determine what information should be included.
 

It also goes a step further to help you realize what pitfalls to avoid and the manner to express yourself professionally during an interview. 

It takes you through the do’s and don’ts during an interview, the competencies you should exhibit in order to make your skill set marketable.

The Fair is being organized by Kimberly Ryan Limited, and targets College/University Graduates, Post Graduate Students and Mid-level professionals.

Call for booking: +254 202 486304 or +254 733 884132

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FMCG Team Leaders, Commercial Controller and Trade Representative Jobs in Mombasa Kenya

We are looking at recruiting for the following positions for our client who is based in Mombasa Kenya. 

The positions are urgent and we would like people who have FMCG background

1. Team Leader (Sales) - within Kenya

2. Team Leader (3 positions), Exports Department - working in Tanzania

3. Commercial Controller (Export Sales) - Based in Mombasa

4. Trade Representatives assistant - Central

Kindly send the CVs by Wednesday 17th July 2013 to bentleys@bentleysinter.com stating salary expectations and availability

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Freelance Academic Writers Jobs in Kenya

Our company has been writing essays, dissertations, and other academic papers over the years.

We invite applications for the position of Freelance Academic Writers.

The following requirements are expected:

• Bachelor’s degree or diploma.
• Current students with one-year continuous experience are invited.
• Proficiency in the English language.
• High reliability and typing speed.
• Conversant with the research writing techniques such as MLA, Harvard, and APA.
• Knowledge of plagiarism.
• Must possess a computer as well as reliable internet connection.
• Pay ranges between Ksh. 150 and Ksh. 250 per page.

Those who meet the above qualification are requested to forward their applications for review.

Kindly send your CV and two sample articles by 20th July 2013 to the following e-mail address: latechscholars@gmail.com

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Wrigley Technical Operators Jobs in Kenya

Job Title: Technical Operators

Summary:
 

The Wrigley Company is the world's largest manufacturer of chewing gum.  

A subsidiary of the MARS Company, a global leader in the chocolate and pet-food categories and one of the largest privately owned businesses.

At Wrigley, we love what we do and are passionate about our people. People in over 150 countries enjoy our brands everyday. 

Our secret to success is ensuring our associates treat the business as if it were their own and ensuring that we harness the individual strengths of our people. 

We also place great emphasis on being a responsible company with an eye on the future.

Job Purpose
 

We are looking for vibrant, passionate and self driven individuals who possess excellent communication and presentation skills to fill the position of Technical Operators. 

The position holder will perform first level of operation & maintenance of equipment and the manual movement of material in the production area. 

This will entail preparation of equipment before starting up the line, raw materials as per recipe, escalating quality/food safety issues to machine technicians, cleaning production lines, machine checks & preventive maintenance etc. 

Basic mechanical knowledge is required on use of mechanical tools and reading basic drawings.

An understanding of safety, quality and SOPs is also necessary.

Key Responsibilities

• Perform preventive maintenance tasks as assigned by the Machine Technicians per standard PM schedule
• Prepare materials and equipment before starting up the line equipment  and adjusts minor  parameters as per the standard process parameters
• Escalate any process that does not conform to safety, food safety, quality issues to machine technicians and line technicians
• Responsible for batch making with all the ingredients in line preparation of chewing gum.
• Critical cleaning tasks that include; powder filter cleaning, cleaning of depositors; die plate opening and cleaning; cleaning during changeovers; handling hazardous chemicals as per food safety guidelines.
• Perform manual movement of materials and cleaning within the production area; this includes; loading glucose drums; chemicals movement and storage; material ordering etc
• Responsible for checking product quality, labelling of pallets; rejected show boxes ,weighing & emptying bins etc
• Promote sustainability and environment practices e.g. mminimize and optimize rework generation and usage as per the procedures; minimize the scrap generation; segregated of wastes as per the waste management procedure; optimize the usage of water, energy etc.

Requirements

• 0 Level + Certificate course in Mechanical Engineering or related field- Artisan Level 1 (Trade Test 1)
• 1-2 years SIMILAR experience in a food manufacturing set up where GMP, TPM, HACCP or ISO is in place
• Excellent command of English language
• Ability to read and implement Safety , food safety and operational procedures
• Basic mechanical knowledge on tools and reading basic mechanical drawings;
• An understanding of safety, quality, audits and operational procedures
• Understands manufacturing standards and escalation procedures

How to apply:
 

Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by end of day Friday 26th July 2013 to:
 

Adept Systems
Management Consultants
P O Box 6416, 

Nairobi, GPO 00100
 

Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted. 

Please note that we do not charge fees for receiving or processing job applications.

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Wrigley Financial Analysis Manager Job in Kenya

Job Tile: Financial Analysis Manager

Summary:
 

The Wrigley Company is the world's largest manufacturer of chewing gum.  

A subsidiary of the MARS Company, a global leader in the chocolate and pet-food categories and one of the largest privately owned businesses.

At Wrigley, we love what we do and are passionate about our people. 

People in over 150 countries enjoy our brands everyday. Our secret to success is ensuring our associates treat the business as if it were their own and ensuring that we harness the individual strengths of our people. 

We also place great emphasis on being a responsible company with an eye on the future. 

We are seeking to recruit a Financial Analysis Manager, reporting to the Finance Manager, East Africa.

Job Purpose
 

Responsible for the collection, compilation, analysis and reporting of financial information for the financial shaping/decision-making process, as well as preparing presentations and making recommendations to management.

Key Responsibilities

• Preparation of various deliverables to support the financial reporting needs, including analytic commentary and the preparation of supplementary financial analysis for management and other stakeholders
• Responsible for the analysis of pricing activities, new product launches, sales and marketing projects, investment initiatives.
• Provide financial analysis, insight, decision making support and recommendations to management teams on an as needed basis
• Support the unit’s financial shaping and forecasting processes. Identify and evaluate real or potential problems and devise, interpret and present plans for corrective action as appropriate

Requirements

• Bachelor’s degree in Accounting, Finance or a related field. 
• A qualified CPA (Kenya) or equivalent accounting qualification. 
• A minimum of five years experience in financial analysis or a similar role.

Key Competencies

Leadership Capabilities: 

• Approachability
• Drive for Results
• Priority Setting
• Comfort Around Higher Management
• Organization Agility

Technical/Functional Skill

• Financial Shaping & Decision Making   
• Financial Analysis and Insights   
• Financial Control
• Financial Processes

How to apply:
 

Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by end of day Thursday 18th July 2013 to:
 

Adept Systems
Management Consultants
P O Box 6416, 

Nairobi, GPO 00100
 

Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted. 

Please note that we do not charge fees for receiving or processing job applications.

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International Logistics Company Chief Accountant Job in Kenya

Job Vacancy: Chief Accountant 

Summary
 

Our Client is an international logistics company which manages and serves some of the most advanced supply chains in the world in a diverse range of industries and is part of the Maersk A.P. Moller Group.

Job Profile
 

The Chief Accountant will be responsible for ensuring that financial activities meet global requirements and local regulations at all times. 

You will also optimize working capital within scope and develop a financial organization capable of delivering targets.

Key Responsibilities

• Manage the accounting section with the aim of achieving finance department objectives as stipulated by the Finance Manager
• Monitor general ledger postings, ensuring that accounting records are accurate and established standards, both local and GAP, are adhered to. This specifically includes (but is not limited to):checking subsidiary ledgers and supporting documentation, reviewing reconciliation entries and making accurate and appropriate accruals
• Develop financial and accounting policies, standard operation procedures and guidelines within area of responsibility including accounting and other major areas.
• Oversee the preparation of statutory reporting in direct liaison with company auditors. Co-ordinates auditing of company accounts with external auditors in accordance with guidelines stipulated by the CFO.
• Continuous development of own knowledge to ensure full awareness of the budgeting and reporting section as well as a solid background in finance and terminal business in general.
• Maintain and enhance relationships between departments.

Qualification and experience

• Bachelor’s degree in accounting of related field and ACCA / CPA qualified, with at least 7 years senior accounting experience.
• Knowledge of accounting ledgers and their inter-relationships
• Knowledge of SAP/ FACT and database tables
• Excellent MS excel knowledge including the ability to work with complex functions in MS Excel.

Essential Skills

• Excellent communication skills, both in written and presentations, meeting the needs of those with varying levels of financial literacy/expertise
• Excellent organizational and problem solving skills
• Ability to train users in using and setting up reports
• Excellent negotiating and planning skills
• The ability to work without management direction. Use initiative and possess a positive attitude towards teamwork is critical.
• Ability to work in a fast-paced environment and manage well through ambiguity and complexity
• The ability to lead a team
• The ability to maintain a high degree of sensitivity and confidentiality.

Desired Skills

• Logistics industry experience.
• Ability to map the flow of financial information within an organization
• Project management skills
• Capacity to develop and format procedures and work flow systems which accurately reflect the department’s operations.
• The capacity to train and coach other members of the department is an expected element of this post
• Ability to execute and follow-through to completion

How to apply:
 

Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by Close of Business Wednesday 24th July 2013

Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke

Only short listed candidates will be contacted. 

Please note that we do not charge fees for receiving or processing job applications.

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Gender Violence Recovery Center (GVRC) Executive Director Job in Kenya

Gender Violence Recovery Center (GVRC) is a registered non profit-making, non- partisan charitable trust of The Nairobi Women’s Hospital; that offers free medical and psychosocial treatment to survivors of sexual and domestic violence.

It also plays a leading role in GBV prevention and management in the country. 

The organization urgently seeks to recruit an Executive Director.

With direct reporting to the Board of Trustees, this position will provide strategic leadership for, and management of, programmes of GVRC alongside the management of its profile and public image.

The key responsibilities of this role include:

• Provision of strategic leadership and thinking and ensure long-range strategy implementation to consistently achieve GVRC vision, mission, and objectives
• Fundraising to ensure availability of funds for the organization to execute its mandate
• Network, build and manage strong relationships with key stakeholders (government, partners, donors, private sector, etc.)
• Leadership in developing organizational and financial plans with the board of trustees and staff, and carry out plans and policies authorized by the board. This includes formulation and implementation of GVRC program activities, work plans, strategic plan and advocacy strategy to enhance impact.
• Oversight of accounting functions including audits, budgeting, financial analysis, payroll, capital assets and property management; as well as responsibility for grants and contracts management including negotiations for agreements in terms with the needs of GVRC.
• Ensure an effective staff management process for the organization is in place and is operational; recruitment, induction/orientation, training, performance management, discipline and growth and development

Qualifications and Skills

• Masters degree in social sciences or related field
• At least 3 years demonstrated experience on management of a nonprofit organization, at a senior level
• Program development/people and budget management experience
• Working knowledge of significant development and trends on Gender, Gender Based violence, HIV/AIDS and human rights
• Excellent leadership, managerial and organizational skills. S/he should be a strategic thinker.
• Ability to communicate effectively with multiple audiences including the board of trustees, staff, donors, like minded organizations, partners and general public.
• Strong networking and public speaking skills,  with relationship-building ability
• Resource mobilization ability

Interested applicants are invited to send their applications and detailed CV with contact details of three referees to the 

General Manager Human Resource 

P.O Box 10552-00100 

Nairobi, 

clearly marking it ED- GVRC. 

Applications can also be emailed to gmhr@nwch.co.ke

The same should be received by Friday 19th July 2013.

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Country Field Manager (DRC) Job Vacancy in Kinshasa

Job Title: Country Field Manager

Duty Station: Kinshasa - Democratic Republic of the Congo (DRC)

Recruitment Status: Now Open

Main purpose of the job

• Pro-actively manage the work process via the Field Supervisors to ensure quality data
• The Field Manager is involved in all areas of the data collection process from briefing into Field until it is handed over to be captured on different levels
• To provide support to the Supervisors in terms of:

1. Briefings and telephone help service to supervisors / interviewers
2. Recruitment and Training

• Responsible for the delivery of quality data, on brief, on time and within budget

Key responsibilities

• Effectively manages team of supervisors geographically to ensure an even spread of interviewers and interviews
• Ensure that supervisors are trained and equipped to manage their teams optimally
• Assists the Field Supervisors in training of Field Interviewers and Team Leaders
• Recruitment of part-time project staff: Supervisors, Team Leaders and Interviewers
• Maintenance of field staff data base
• Ensure that Supervisor field teams consist of correct profile to fit the area and enable optimal data collection delivery
• Conducts debriefs of projects into Field
• Manages and evaluates multiple projects from “in field” to “capture” dates and ensure timely feedback / intervention when required
• Field reports submitted accurately and on time
• Collate field status and report on progress in field within specified timelines
• Actions queries within 24 hours
• Implementation and maintenance of field quality controls
• Monitors quality and productivity and ensures ongoing data quality / productivity improvement measures are adhered to / implemented
• Managing and controlling incentives and expenses for the region
• Monitors and controls Field related costs and expenditure for the region
• Organise venues, Field trips, pilots when required
• Liaise with Project Managers re: project requirements
• Timely and accurate submission of project reconciliations
• Arranges / Schedules Field visits
• Responsible for team/people management – performance management, corrective actions, career mapping, leave planning
• Ensure appropriate coaching and mentoring to the Field team
• Motivation and retention of project based field staff
• Drawing of, and timely submission of project estimates to Client Service
• Ensure correct and timely payment of field staff wages
• Drawing up, maintaining and updating of field rate card
• Managing all logistical aspects of projects: photocopying questionnaires, requesting for project monies, despatch of questionnaires to regions / DP Dept., project handover after completion
• MB expects all employees to adhere to the requirements of our quality management system which is certified to ISO20252

Client Service Support:

• Taking client briefs
• Conducting / attending client presentations
• Timely response to client queries / requests
• Feedback to CS in Nairobi
• Following up with the client on unpaid invoices (on behalf of CS and Finance)

Key performance measures

• Delivery of quality data on time, on brief and within budget
• People/relationship management with:

1. Despatch
2. Head of Field Logistics
3. Project Managers
4. Edit Supervisors

• Recruitment and Training of Field teams
• Knowledge of research methodologies and sampling
• Cost Management

Key dimensions of the job

• Ultimately responsible for the smooth running of projects under his/her control
• Ensure compliance in relation to MSRA code of conduct
• Build relationships with field teams
• To work in partnership with Head of Operations / project management to ensure necessary business requirements are being met
• To build and sustain key operational processes and systems to ensure delivery of quality data
• Field reports submitted accurately and on time
• Queries actioned within 24 hours

Important relationships

Internal

• Build a strong working relationship with the Head of Operations, PM & CS
• Work in partnership with project teams
• Management of Field Supervisors

External

• Develop a strong and co-operative relationship with supervisors and interviewers
• Network in the industry / MSRA and other related bodies

Minimum Qualifications/Work Experience

• Minimum 3 years experience in management:

1. Working directly with interviewers / supervisors
2. Managing a small team of people

• Over 3 years experience in fieldwork research management gained from anymarket/social research company
• Minimum college diploma but a university degree preferred
• A post college qualification would be advantageous
• Fluency in English and French both written and spoken is a must
• Working knowledge of the marketing research process
• Excellent numeric skills
• Excellent interpersonal skills
• Above average communication skills both verbal and written
• Knowledge of the MSRA code of conduct

Technical Competencies Required

• Knowledge of the MS Project software would be advantageous but not a necessity
• Working knowledge in Microsoft Office packages:

1. Word
2. PowerPoint
3. Excel

Personal/Behavioural Competencies

• Proven people management skills
• Highly accurate and quality orientated, excellent attention to detail, deadline driven
• Strong organisational skills
• Highly self motivated
• Strong ability to motivate others
• Management skills and the ability to coach, train and built a team
• Willingness to accept accountability and responsibility for data collection deliverables within strict time and quality deadlines and standards
• Receptive to new ideas and ways of doing things
• Able to drive change through the business
• Common sense
• Integrity and high ethical standards
• Excellent written and verbal communications skills
• Well developed interpersonal skills (ability to deal with people of all levels)
• Good negotiation and conflict resolution skills
• Assertive and confident
• Innovative
• Ability to work independently and within a team
• Ability to multitask and prioritise under pressure

Organisation chart

• To report into the Head of Project Management

How to apply

Interested applicants who meet the requirements are encouraged to send their application/CV to nancy.ntinu@millwardbrown.com

The closing date for receiving applications is 23rd July, 2013.

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Call Centre Manager Job in Nairobi Kenya

An International Company based in Nairobi is looking for a Call Centre Manager.
 

Requirements:
 

Successful candidate must have supervised or Managed a Call Centre for Minimum 3 years + have proven track record.
 

Salary: Depends on experience
 

Deadline: 29th July 2013
 

Applications:
 

Send your up to date CV to kate@summitrecruitment-kenya.com
Summit Recruitment & Training, 

Blixen Court, Karen road, 

Karen
 

Only short listed candidates will be contacted. 

Please indicate in your email which position you are interested in. 

Only candidates stating current salary will be considered.
 

Please do not apply if you do not meet the requirements of the job

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Accounts Clerk Job in Thika, Kenya (20K Gross)

Top Choice Industry Limited is a medium sized hardware located in Juja & Thika towns. 

We deal with a wide range of building materials, paints and other related products. 

We require the following individual to join our team.

Accounts Clerk

Thika, Kenya

Salary 20K Gross

Roles, duties and responsibilities
 

The Accounts Clerk will be expected to perform the following tasks:

• Reconciling finance accounts daily
• Regular stock taking
• Maintaining spreadsheets
• Credit control and follow-up on over due accounts
• Preparing statutory accounts
• Cash allocation
• Assist in payroll management
• Handling and writing cheques
• Receiving and processing all invoices, expense forms and requests for payment
• Managing petty cash transactions

Person Specification

• Minimum of CPA 3
• Basic understanding of accountancy and book-keeping
• At least one year experience preferably in a busy hardware shop
• Excellent interpersonal skills – to deal with customers and external contacts
• Good organisational skills and ability to work to, and sometime implement own  processes
• Must be honest and of high integrity
• The suitable candidate should come from Thika and its surrounding

Application letters and a detailed CV to be sent to bgakere@yahoo.com not later than 22nd July 2013.

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Hardware Shop Sales Executive in Thika Kenya (KShs 12K)

Top Choice Industry Limited is a medium sized hardware located in Juja & Thika towns. 

We deal with a wide range of building materials, paints and other related products. 

We require the following individual to join our team.

We are recruiting Sales Ladies at our hardware shop situated in Thika town Kenya.
 

Roles and responsibilities

• listening to customer requirements and presenting appropriately to make a sale;
• maintaining and developing relationships with existing customers in person and via telephone calls and emails;
• responding to incoming email and phone enquiries;
• acting as a contact between a company and its existing and potential markets;
• negotiating the terms of an agreement and closing sales;
• gathering market and customer information;
• representing the organisation at trade exhibitions, events and demonstrations;
• checking quantities of goods on display and in stock;
• reviewing your own sales performance, aiming to meet or exceed targets;
• gaining a clear understanding of customers' businesses and requirements;
• making accurate, rapid cost calculations and providing customers with quotations;
• feeding future buying trends back to employers;
• attending team meeting and sharing best practice with colleagues

Requirements

• Experience working at a busy hardware
• Good knowledge of paints and related products
• Be computer literate and outgoing
• Smart in appearance
• Good communication skills and pleasant

Qualifications

• Ladies only.
• Diploma in Sales and marketing or business administration.
• A minimum of 1 year experience in Sales

Starting salary of 12K.
 

The suitable candidate should come from Thika and its surrounding
 

Application letters and a detailed CV to be sent to bgakere@yahoo.com not later than 22nd July 2013.

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