Jumia Customer Experience Associate Job in Kenya

Job Description: Customer Experience Associate
 

Jumia is the #1 leader of E-commerce in Africa. Our company is part of Rocket Internet, a global and leading incubator of startups specialized in e-commerce. 

We have already built in France successful companies like Groupon, Zalando, Wimdu, EDarling, and Glossybox… We are present in more than 20 countries in Europe, Middle East, Asia and Latin America and this accumulated experience has allowed us to develop a strong platform, which can support new ventures with both advice and capital on a truly global basis.
 

Jumia has expanded its activities in Kenya. To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us. 

This is a perfect opportunity to participate in an entrepreneurial adventure that will lead to the future stars of the web universe.

Job Description: 

• Reporting to the Head of Customer Service, the incumbent of this role will be responsible for taking ownership of a wide range of concerns, issues, and complaints from our customers and ensuring they are resolved in an efficient and professional manner in line with the SLA
• Handle all escalated customer issues from the CS Agents with the objective of resolving within set SLA period.
• Provide relentless focus and discipline to drive coordinated, systematic and sustained organization-wide customer experience programme.
• Identify the root cause of any customer issues and highlight them to the relevant area or department of the business.
• Daily report to the CS Manager on Issues logged in.
• Submit weekly and monthly issues report. Liaise with different department and section heads to ensure customer concerns are addressed fully and in line with the CS Processes and Policies.
• Highlight concerns that impact Customer Experience.
• Implement customer centricity throughout the whole CS department.
• Carry out a trend analysis of the customer issues with an overview of advising CS Manager & MD on what needs to be improved on.
• Communicate all process; client changes and notifications to agents in a timely manner.
• Provide Subject Matter Expertise support to agents.
• Carry out any other ad hoc duties as requested by Manager from time to time.
• To motivate the team to provide a first class service to all our customers

Qualifications

• Extensive experience in a Call Centre environment
• Excellent Issues Resolution skills & Complaint Handling skills.
• Detailed understanding of Call Centre processes & KPIs
• Strong people leadership
• Team player
• Ability to evaluate and prioritize work accordingly
• Good reporting and presentation skills with a keen eye for detail
• Have an ability to influence and collaborate with a team
• Excellent written and oral communication skills, with the confidence to interact at all levels of the organization
• Personal drive with a sense of urgency
• Ability to demonstrate strong commitment to managing initiatives to a successful conclusion
• Good use of Microsoft Excel, Word & PowerPoint Office suite.
• Proactive and lively nature, creative
• Understand and reinforce the organization culture amongst employees
• Perfect English

Additional Information

• A unique education in scaling new internet concepts
• Become part of a highly professional and dynamic team working around the world
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Please send your resume to: joinus-kenya@jumia.com

Only shortlisted candidates will be contacted

Join the journey!

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afb Advance Call Centre Agent Job in Nairobi Kenya

Business Unit: afb Advance

Job Title: Call Centre Agent
    
Hours: 8:00 - 17:00, Monday-Friday

Location: Nairobi, with occasional local travel required

Purpose of the Position: This role’s purpose is to perform assigned duties, ensuring professionalism, high productivity and delivery of world class service. 

Duties include, but are not limited to customer service, customer education, customer reactivation and collections. 

Responsibilities
 

Implement Operational unit strategies and plans   

• Implement operational plans for the relevant operational unit as defined by the team leaders and management.
• Follow the set operations department processes and procedures.
• Ensure the personal work targets are met by planning and monitoring own productivity.

Maintain and improve operations 

• Monitor personal targets regularly (hourly, daily, weekly and monthly) and take corrective actions if deviations are identified.
• Consider and suggest ways to improve productivity.
• Take personal responsibility to improve own knowledge and skills.
• Participate in performance reviews and coaching sessions aimed at improving personal work productivity, behavior and values.

Manage quality customer care    

• Maintains and surpass agreed customer service levels in all customer interactions.
• Be a brand representative when interacting with both internal and external afb customers.

Reporting and collaborating   

• Establish and maintain an open channel of communication with team leaders and management as well as other call centre agents.

Qualifications, Skills & Experience Required for Appointment

Qualifications Required:

• Completed secondary education, preferably with financial subjects
• A degree or diploma in a business-related field is recommended, but not essential, depending on experience.

Skills Required:

• Experience in a call center in the financial industry, preferably in Credit Cards
• Ability to work in groups of people from diverse backgrounds
• Fully computer literate on MS programs essential
• An understanding of call centre systems, infrastructure and processes an added advantage
• Excellent communication skills in English (reading, writing and speaking).  Swahili is an advantage.

Experience Required:

• Proven experience in handling customer interactions is essential.
• Work experience in a call centre environment an advantage
• Experience in providing exceptional customer experience and managing customer relationships an advantage.

Competencies Expected
 

Planning and Organising

• Sets clearly defined objectives for self, plans activities and projects, identifies and organizes resources, manages time effectively, monitors performance against deadlines.

Persuading and Influencing

• Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of relevant processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes strong personal impact on others; takes care to manage one’s impression on others.

Adapting and coping

• Adapts and responds well to change and challenges.  Manages pressure effectively and control emotions under pressure.  
• Copes with stress and demands positively.

Organizing and Executing

• Plans ahead and works in a systematic and organized way. 
• Follows directions and procedures.
• Focuses on customer satisfaction and ensures delivery of quality service based on agreed standards.

How to Apply

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to 
careers@afb.co.ke 

All applications MUST bear afb Advance call Centre Agent as the subject header

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ICT Conglomerate Contact Centre Manager Job in Nairobi Kenya

Vacancy: Contact Centre Manager 

Category: Information & Communication Technology

Level: Manager 

Location: Nairobi (Kenya) 

Pay: Competitive 
 

Our client, a global conglomerate in the ICT industry, is looking to hire a Contact Centre Manager. 

Reports to the Group Client Service Manager, the Contact Centre Manager will be accountable for ensuring delivery of excellence at the Contact Center through effective and real-time performance management of the team. 

The primary focus for this role is to ensure that a superior customer experience is maintained with each customer interaction.
 

The Contact Centre Manager will be responsible for the planning and implementation of service strategies and operational initiatives aimed at improving quality of service provided and maximization of the performance of the Contact Centre against defined Key KPI’s.

S/He will liaise with all stakeholders in developing initiatives that will deliver service excellence and ensures that Contact Center Team Leaders and Engineers have the knowledge and skills required to provide superior customer experience.

Key Responsibilities:

• Develop and implement initiatives aimed at driving continuous performance improvement and development of all Contact Center staff members through building skills, knowledge and overall competence, ensuring personal development plans are in place and regularly reviewed.
• Delivery, productivity and achievement of quality targets at the Contact Center aimed at fostering a culture of high performance.
• Develop, deliver and evidence robust performance management practices within the Team such as a coaching culture with positive performance and behavioural results.
• Manage complex enquiries and expressions of dissatisfaction that cannot be resolved to the customers’ satisfaction at the first point of contact, preventing these from escalating into complaints.
• Produce timely and accurate management information to be cascaded to stakeholders within the deadlines set.
• Ensure workload and demand is constantly reviewed and members of staff are fully optimized to ensure delivery of SLAs and compliance through accurate forecasting and planning.
• Eliminate customer complaints through development of initiates to drive effective customer contact management by all team members and outsource partners.
• Drive process improvement through reliable root cause analysis, customer and staff feedback, leading to time bound action plans that deliver productivity, quality and cost optimization.
• Manage relationships across peers, teams, functions and business partners as required ensuring a supportive, collaborative culture is developed and maintained to aid continual improvement.
• Plan and prioritize the ever changing workload calmly and professionally to ensure all required deadlines are regularly achieved.
• Maintains professional and technical knowledge by tracking emerging trends in contact centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking  with best practices in the industry; participating in professional societies and conducting customer satisfaction surveys.

Requirements
 

The incumbent must possess the following minimum qualifications and competencies:

• Have a degree in Information Technology or Business Information Systems, Telecommunication or a related discipline.
• Have additional certification in Networking (CCNA, CCNP) and Contact Center Management.
• Have 4 – 6 years previous Supervisory, Leadership, and contact center management experience.
• Have exceptional and proven Technical Knowledge in IT & Networking Solutions/Environments.
• Having practical knowledge and skill in RF and IP - Alvarion and Motorola Equipment will be an added advantage.
• Have excellent interpersonal skills and builds rapport and trust with clients and colleagues.
• Have a proven ability to influence and negotiate.
• Have proven ability to positively lead a team through continual changes and improvement.
• Be committed, enthusiastic, positive, resourceful and resilient
• Have an understanding of how to work proactively and positively keeping in mind business operations and client needs

Remuneration: The salary for this position is competitive and negotiable dependent on experience and demonstrable contribution.

If you are interested in the position and have the skills we are looking for, we would like to hear from you. 

Please apply for this position on-line and attach a copy of your updated resume together with details of your current salary and benefit package, at www.careers.tgagroupea.com by 13th December 2014.  

The interview process for this position will however commence immediately we receive suitable applications

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Kencall Portuguese Contact Center Agents Jobs in Nairobi Kenya

Vacancy: Portuguese Contact Center Agents

Location: Nairobi (Industrial Area)

Company: Kencall – Call Centre / BPO

Requirements

• Excellent command of Portuguese language
• Previous contact centre experience
• Good computer skills
• Friendly and professional
• Pro-active, determined and motivated
• Good listening skills
• Exceptional customer service skills

If you possess the above skills send your Cv to hr@kencall.com or recruitment@kencall.com before 1st Dec 2014.

Important: Be sure to include the following reference subject line to your e-mail for consideration.

REF:KCWORLD/Y14/NOV. APPLICATION FOR PORTUGUESE CUSTOMER SERVICE AGENT POSITION

Details of your current/expected salary should be provided in the body of application letter.

Only shortlisted candidates will be contacted.

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UAP Insurance Company Limited Jobs in Kenya

UAP Holdings Limited is a Pan-African Financial Services Group with interest in Insurance, Investment Management, Property Development and Investments, Securities Brokerage and Financial Advisory. 

Currently, UAP Group has twelve (12) businesses operating ¡n Kenya, Uganda, South Sudan, Rwanda, Tanzania and the Democratic Republic of Congo (DRC).

In order to execute its ambitious growth and expansion strategy, UAP Insurance Company Limited wishes to recruit experienced, innovative and high performing professionals, to fill the following positions based in Head Office:
 

1. Legal Manager
 

2. Reinsurance Officer
 

3. Case Management Nurses
 

4. Information Call Center Agents
 

CLICK HERE to access detailed job descriptions and information on how to apply online

Interested candidates are requested to apply by 21st November 2014.

Only shortlisted candidates will be contacted.

UAP is an equal opportunity employer and offers successful candidates an attractive reward and benefits package, professional working environment and excellent career prospects.

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Audio Typist Job Vacancy

Looking for an audio typist for a temporary job to transcribe interviews from audio to text. 

One person is needed. 

This is expected to be a one day job and the person will be paid a daily rate but with good performance the job can be extended for a longer period.

Skills needed: computer skills, thoroughness.

Interested applicants may forward their cover letter and CV expressing interest in the job to mhrglo001@gsb.uct.ac.za

Applicants should state required pay.

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Call Centre Manager Job in Kenya - Mobile Based Agric Platform

Our Client, Africa’s leading mobile-based agric platform, is expanding into East Africa. 

We have recently opened an office in Nairobi Kenya and are looking for smart, dynamic go getters who want to make a difference in people’s lives through private technology interventions. 

If you’re ambitious and looking to do something different, then come join our client and help us transform the way African agricultural markets work.  
 

The current open position is:

Call Centre Manager

Job Purpose: Your role as the leader of the Call Centre Team is to ensure that the organization satisfies its customer’s needs. 

You may be required to work at various levels, from ‘back office’ to the front end of the business, dealing with customer queries, both online and offline. 

Since this is a completely new department, your work might include:

• Helping to develop a customer service policy for the organization;
• Managing a team of call center staff;
• Handling face-to-face enquiries from customers at exhibitions, conferences and other marketing and promotional events

In your role, you are expected to understand and satisfy customers’ requirements and exceed their expectations if possible.
 

The Way We Work: We are hardworking and passionate about what we do. 

We want to drive economic development through technology innovations and are looking for like-minded people who are open, generous, professional and adventurous.

Core Responsibilities
 

You will drive and be the key owner to the following responsibilities:

• Providing help and advice to customers – NGOs, Projects, Government and MDAs;
• Communicating courteously with customers by telephone, email, letter and face to face, where necessary;
• Investigating and solving customers’ problems, which maybe  complex or long-standing problems that have been passed on by Call Center staff;
• Keeping accurate records of discussions or correspondence with customers;
• Analyzing statistics or other data to determine the level of customer care assistance Esoko is providing;
• Writing reports analyzing the customer service our client provides;
• Where required, visiting customers to provide a one-to-one service;
• Developing feedback or complaints procedures for customers to use;
• Developing customer service procedures, policies and standards for the organization or department;
• Meeting with other managers to discuss possible improvements to customer service;
• Being involved in staff recruitment and appraisals for the Call Center;
• Leading or supervising a team of Call Center staff
• Learning about the organization's products and services and keeping up to date with changes;
• Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
• Assisting with procedures to improve Call Center

Person Specification

• Degree in Communications, Media (or any relevant discipline)
• 4-5 years of working   experience in a customer service role or Call Centre Role

Qualified candidates to send CV’s before 10th November 2014 tohttp://recruitment.nftconsult.com/careers/index.php?m=careers&p=showJob&ID=1081

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Contact Centre Agent (Arabic) Job in Kenya

Vacancy: Contact Centre Agent (Arabic)
 

Requirements

Excellent command of Arabic language, with neutral accent is a must

Previous contact centre experience will be an asset

Good computer literacy skills

Friendly & professional telephone manner

Determined, good listener & self-motivated

Exceptional Customer Service skills

Knowledge of Kurdish language will be an added advantage

N/B:   Details of current/expected salary should be included

The Following Reference should be On The Subject

REF: KCWORLD/Y04/SEP  APPLICATION FOR AN ARABIC CONTACT CENTRE AGENT POSITION

The applications should be sent to recruitment@kencall.com or  hr@kencall.com before 10/10/2014

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ADEC Kenya Services EPZ Business Process Associates 50 Jobs in Athi River

American Data Exchange Corporation Kenya

ADEC Kenya Services EPZ Ltd is looking for talented smart and competent individuals to join our team as Business Process Associates (BPA) in our BPO at Athi River.

We have a Recruitment drive and hiring to fill:-

Business Process Associate

50 Vacancies

Business Process Associate will be required to work in a data related project.

The ideal candidate should have: -

• Excellent listening, verbal and written communication skills
• IT or Business related Bachelors/Diploma holder preferred
• Excellent Typing Speed of 45 – 50WPM
• Ability to work with detail and accuracy
• Enjoy working in a research and data analysis environment
• Good analytical and problem solving skills
• Flexible to accommodate shift job
• Previous BPO/KPO in a data related project a plus

If you think you are the one we are looking for: We invite you to attend our walk-in interview for BPA position at our office ADEC Kenya Services EPZ Ltd.

Interviews will be conducted on Friday, August 22nd 2014 at 9.00AM. 

Please come dressed smartly for interview and carry copy of CV only.

Assistance with Recruitment office location is available at Athiriver EPZ main gate.

For further clarification: Recruitment contact person: Oliver – 0734 555 688

ADEC Office directions:  Athiriver EPZ Drive, off Namanga road; turn-off to left opposite Kitengela Police station  

Note:  No candidate will be allowed in after 9.00AM. 

Applicants interviewed for BPA position in the last six months need not to attend.

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Egypro East Africa Limited Jobs in Kenya

Egypro East Africa Limited

We are seeking to hire people with the following qualifications:
 

Electrician with minimum two years’ experience in change over system and PMU.
 

Mechanic with minimum two years’ experience in generators and Engine repair.
 

AirCon Technician with minimum two years’ experience in air conditioning system.
 

Logistics Coordinator to manage the car movements and take care of the fueling system.
 

Storekeeper (Warehousing)
 

Call Center Employees with 2 years’ experience in GSM call centers.
 

To apply send your CV to: hr_egypro@outlook.com

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Dholuo Transcription Job Opportunities

Urgent Job Opportunity: Dholuo Transcriber (Native Speaker)

Position Summary: Appen is looking for native speakers of Dholuo residing in Kenya for a transcription project.

Key Responsibilities: The main task will involve listening to audio recordings in Dholuo speech and typing out what is said or fixing the given Dholuo text to match the audio. Work is on a flexible basis with minimum availability of 10 hours per week.

Required Knowledge, Skills and Abilities:

• Must be a native speaker of Dholuo
• Must be currently residing in Kenya
• Must have the ability to follow complex instructions
• Must have access to a computer and reliable internet connection with the latest version of Mozilla Firefox
• Must have good spelling skills

If this is something that you qualify for, or perhaps you have a friend to refer, please view the complete Dholuo transcriber job description and apply at:

Click here to apply online

After you apply in the recruitment platform, please go tohttp://appenonline.appen.com.au and register; then complete the Dholuo Spelling Test as this is the first step to assess your qualification.

If you have any questions or issues accessing the links, please send an e-mail to AEgot@appen.com

About Appen: Appen develops high quality speech and language technology solutions namely used in car navigation systems, mobile phones, word processing packages, directory assistance, speaker verification tools and hand-held machine translation devices. 

Our staff comprises Linguists, IT professionals and Project Managers who collaborate to produce quality work in over 100 different languages for many of the world’s leading companies.

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Adept Technologies Transcription Specialists Jobs in Kenya

Vacancy: Transcription Specialists 

Company Name: Adept Technologies

Position Type: Full-time

Experience: 0 – 2 years

A fast growing Business Process Outsourcing (B.P.O) firm is looking for highly skilled Transcription Specialists to work in a B.P.O/Call Centre environment serving International clients.

The successful candidates will be responsible for transcribing audio and video content with varying accents. 

You will listen to audio content and type what you hear as fast as you accurately can.

The position requires people who are self disciplined and self motivated with the ability to work with minimum supervision. 

We are targeting people who can type at least 30 words per minute with an accuracy of 95% and are able to complete typing 50 audio minutes in a day.

You would need to have excellent Microsoft Word and Excel skills and very good grammar skills.
You need to be a holder of a Diploma from a recognized institution.

Please follow the link given and transcribe the audio file in the link. 

https://drive.google.com/file/d/0B9Mtz7wtxAQLeHJPOEdJS

Then send the transcript of that audio file together with your CV only to the email address given.

eMail: admin@adept-techno.com

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American Data Exchange Corporation Kenya (ADEC) Business Process Associates 100 Job Vacancies

American Data Exchange Corporation Kenya (ADEC) 

Business Process Associates
 

100 Vacancies

ADEC Kenya Services EPZ Limited is looking for talented, smart experienced and competent individuals for our newly established BPO at Athi-river EPZ.

We have a Recruitment drive and hiring to fill the position below: 
 

ADEC Kenya Services EPZ Ltd - Business Process Associates (BPA) 

Business Process Associates will be required to work in a data related project.

The Candidates should have: 

• Excellent listening, verbal and written English communication skills
• IT or Business related Bachelors/Diploma is preferred
• Excellent typing speed of 45-50WPM
• Ability to work with detail and accuracy
• Enjoy working in a research and a data analysis environment
• Good analytical and problem solving skills
• Flexible to accommodate shift job
• Previous BPO/KPO experience in a data related project a plus

If you think you are the one we are looking for: We invite you to attend our Walk-in Interview for BPA position at our office ADEC Kenya Services EPZ Ltd – Athi-river EPZ.

Interviews will be conducted on Tuesday, May 20th, Wednesday 21st and, Thursday 22nd May 2014 at 9.00AM.

Assistance with Recruitment office location is available at Athi-river EPZ main gate.

For further clarification: Recruitment Contact person: Oliver – 0734-555-688

Athi-river River EPZ drive is off Namanga Road. Junction to your left opposite Kitengela Police Station.

Notes: No candidate will be allowed in after 9.00AM. Applicants interviewed for BPA position in the last 6 months need not to attend.

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VoicesAfrica Call Centre Interviewers Jobs in Kenya

Company: VoicesAfrica

Job Title: Call Centre Interviewers (30 posts)

Reporting to: Business Development Executive

VoicesAfrica Panel is a market research panel and a survey provider to the market research industry. 

We are looking for suitable candidates who match the below qualifications to be fully dedicated in making telephonic interviews to both local and international panels.
 

The Candidate MUST have;

• KCSE mean grade C plain
• A minimum typing speed of 30wpm
• Excellent verbal and written communication skills
• Proficient in computer applications
• Ability to learn detailed instructions quickly
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively
• Available on short notice and can work  on weekends.

Interested candidates should send their CVs to hr@voicesafrica.com  to be received on or before Friday 9th May 2014, 5.00pm local time.

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afriQuest Research Centre Call Centre Representative Job in Nairobi, Kenya

Job Title: Call Centre Representative 
 

Reports to: Head of CATI
 

Location: Nairobi, Kenya.

Job Purpose: The afriQuest Research Centre is seeking call centre representatives to join our call center team. 

Duties / Responsibilities: The position entails working on a wide variety of business to consumer market research projects across various markets, on behalf of our clients. 

The main focus and responsibility will be to contact business prospects and conduct market research telephone interviews/Customer surveys using the CATI system and inputting the information you receive onto the system.

Skills/Qualifications:

• Graduate with IT skill set (Able to demonstrate technical skills to support PCs, operating systems and applications).
• Excellent telephone skills.
• Quick keyboard skills.
• Polished verbal communication skills (well articulated speech).
• Ability to engage difficult respondents in a friendly and polite manner.
• Analytical, result-oriented, able to perform under pressure and provide excellent follow up.
• A high level of professionalism.
• Well organised and efficient.
• Handles pressure well.
• Self motivated and energetic.
• Previous call centre experience a plus, but not required.

If you believe you are the candidate we are looking for, please submit your application and CV, detailing your experience for the post and include daytime telephone contacts to: info@afriquestresearch.com.

Applications will not be considered if the cover letter is not attached. Include “Call Centre Representative” in the cover letter and email subject header.

Only short-listed candidates will be contacted. 

Deadline for application: Sunday 20th April 2014, 5pm.

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Call Center Agent Job in Kenya

Call Center Agent

Key Responsibilities

• Receive and initiate call center calls.
• Liaise with service providers on service delivery to customers.
• Collect feedback on service delivery and conduct customer satisfaction surveys.
• Manage social media accounts i.e. twitter, Facebook, VIP chat and M-pesa client portal.
• Updating and Managing client database in the system.
• The management from time to time may allocate any other duties.

Qualifications

• Diploma / Degree in any relevant field
• Professional experience of not less than 1 year
• Aptitude and Attitude
• Young, driven, smart and passionate

If you qualify for the position, please send your application letter and CV to recruit@atom.co.ke

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SunnyMoney Call Centre Agents Jobs in Kenya (Salary: 25,000/- pm)

Call Centre Agents - Kenya 

(3 months contract)

Location: Nairobi, Kenya
Salary: 25,000/- per month

About SunnyMoney

SunnyMoney is an innovative, fast-growing, social enterprise, owned by the charity SolarAid, which sells pico-solar lights across Kenya, Malawi, Tanzania and Zambia. Our aim is to enable the world’s poorest people to have access to clean, renewable power.

We do this by selling solar lights to rural households and building a vibrant solar market. Our

overarching goal in Kenya is to eradicate the use of kerosene and candles for lighting and help create a genuine solar lighting market.

Our mission is to eradicate the kerosene light from Africa by the end of this decade. To find out more, go to www.sunnymoney.org

Mission for this post

We are looking for dynamic, business-minded individuals with excellent sales and customer service backgrounds.

Call Centre Agent Roles and Responsibilities:

• Answer courteously outbound and inbound calls.
• Respond to customer inquiries.
• Generate customer interest in the products offered by SunnyMoney Kenya.
• Provide personalized customer service by responding to the needs of the customers.
• Ensure feedback from the customer to further improve the customer services.
• Manage and update customer databases with the status of each customer.
• Coordinate with the field team to send products on time to customers.
• Provide customers with brochures and information packages on products.
• Build customer loyalty by follow-up of customer calls.
• Evaluate problems of the customers and provide logical lasting solutions.
• Manage filing, correspondence and other management tasks.
• Working closely with the Country Manager and other managers.

Reporting and communications

• The Call centre agent work will be managed and supervised by the Call centre Co-ordinator. The Call centre agent will also work alongside other members of SunnyMoney Kenya team.
• For consideration for this position, one must clearly demonstrate the following:
• Educated to diploma level.
• Computer literate. Excellent Word and Excel skills
• Superior customer service skills and ability to maintain positive working relationships
• Solid organizational skills and strong work ethics.
• Great attention to details and confident in talking to people
• Ability to multi-task
• Ability to manage, process and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Excellent English and Kiswahili communication skills; written and verbal.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Other

• Commitment to our mission and developing the solar market
• Participative and collaborative working approach
• Self-starting, passionate, trustworthy, dependable and decisive leader who communicates effectively and consistently works efficiently to high standards.

How to apply

Interested applicants please email CV together with a covering letter which explains how you meet the criteria in this job description to info.kenya@sunnymoney.org

Important: Please entitle your email subject line with: Your Name, SunnyMoney Call Centre Agent and save letter together with CV in one attached file. 

Deadline for applicants: 4th April 2014

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