Vacancy: Retail Training Manager
Our client’s mission is to be the leading East African pharmacy retailing chain providing a trusted source of health and beauty products to consumers. They have retail stores across E.A that offer quality assured pharmaceuticals and consumer goods.
To achieve their mission, they have deployed Quality Assurance processes, IT infrastructure, Training, Human Resources, Finance and Management techniques that are common in retail pharmacies worldwide.
They have also integrated the latest innovations in retailing, supply chain managemen and mobile technology to create a professional retail experience for the customers.
Overview: Under the supervision of the Chief Executive Officer (C.E.O), the Retail Training Manager will plan, implement, and manage a structured training and development program for departments and stores, to meet the needs of the business and team development.
Through follow up and coaching, the Retail Training Manager will ensure Department/Store Manager’s leadership skills are developed by means of their competencies, and staff are trained on the necessary skills to successfully perform their jobs to attain service excellence through an elevated customer experience and enhanced brand sophistication.
Key Responsibilities
- Facilitate the cascade of company vision, corporate strategy and culture to staff for performance alignment and employee engagement.
- Partner with Management to evaluate training needs for competency mapping to establish skill mix and gaps.
- Liaise with HR/Sore Managers to evaluate staff training needs, and develop, implement and monitor training programs within the organization.
- Develop and monitor the training budget, shortlist and select effective training vendors.
- Liaise with suppliers/third parties to develop and customize training brochures, materials, multimedia visual aids for presentation.
- Organize and deliver corporate induction for all new staff in collaboration with the Operations department.
- Work closely with Department/Store Managers to develop ongoing training plans for each employee and facilitate Training Modules which support business objectives.
- Drive customer satisfaction by ensuring applied learning of customer service and selling skills by way of scheduled and active observation and coaching of the selling environment and store leadership team competencies.
- Monitor development of customer-centric attitudes and behaviors, and competencies of store leadership team through observation and coaching.
- Establish training impact by procuring feedback from customers, staff and Store Managers
- Enable leadership training for Managers (TOT), demonstrations, meetings, conferences, and workshops.
- Build solid work relationships by coordinating regular team building sessions for staff.
- Provide logistical support, course development, delivery, evaluation, process measurements, and cost management.
- Oversee the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that training spend is managed within authorized budgets.
- Bridge the gap between facilitation and applied learning by proactively observing selling behavior with Store management team, providing them assistance to learn and master the Customer Service Skills and share best practice.
- Track and measure the impact of training, review and update the designs of development models which reinforce corporate training programs as well as support specific initiatives.
Requirements
- A business degree from a recognised university, a Higher Diploma in Human Resources Management from a professional body, and valid membership of a professional human resource institution
- At least 6-8 years experience in human resource management specifically in a learning and development.
- A results driven and pragmatic individual.
- Strong planning and coordination skills.
- Strong presentation and interpersonal skills.
How to Apply:
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees to:
Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Closing date: Tuesday 11th November 2014
Only short listed candidates will be contacted.
Please note that we do not charge fees for receiving or processing job applications.
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