Customer Service Banking Agents Job Vacancies in Kenya

Preferred Personnel Africa is looking for a dedicated team of people to be their Customer Service Banking Agents.

In order to be a part of this elite team one must have:

• A passion for people and a desire to help people in a professional capacity
• A degree with a first class honours or upper second class honours in any discipline
• Interested in customer service and customer client relationship.

This is an opportunity for growth in the following areas

• Understanding the roles of a customer service person
• How to identify your customers needs
• Negotiation skills
• How to make the right first impression
• Relationship management skills
• The right steps to understanding Customer Service

Training will be included.

Should you be interested please send your CV to theleadrecruiter@gmail.com

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One Acre Fund IT Staff Job in Western Kenya

Industry: Information Technology / Nonprofit

Function: Management

Employer: One Acre Fund

Job Location: Western Kenya

Commitment: Long Term Career Position

Organization Description

One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential. One Acre invests in farmers to generate a permanent gain in farm income.

We provide farmers with a "market bundle" that includes education, finance, seed and fertilizer, and market access. Our program is proven impactful – every year, we weigh thousands of harvests and measure more than 100% average gain in farm income per acre. We are growing quickly. In five years, we have grown to serve 70,000 farm families with more than 500 full-time field staff.

Job Description

One Acre Fund is a rapidly growing organization; increasing the number of sublocations and districts we work in each year.

We are seeking individuals to manager the various complex IT functions of the organization – from setting up and maintaining networks, internet connections for multiple offices, database maintenance etc.

Primary Duties of IT Staff

• Maintaining all Company Critical Hardware– Servers, Routers, Switches, Access points, PCs, UPS, Printers, Projectors, cameras, and ensuring that IT equipment have service packs installed.
• Installing and Configuring New IT Equipment – Servers, PCs, Laptops, Phones, Internet modems, Netbooks, Projectors etc
• Training Staff on IT Applications and Processes - Coordinating with head of departments on identifying training needs and training users on a one to one or on a group basis on usage of various IT systems or applications
• Select Database Upgrades
• Preventative Maintenance - Carrying out preventive maintenance on various IT equipment and software
• Configuring and Troubleshooting Network Clients
• IT Support - Capturing all user requests as they come in via phone or email on the incidents management system and ensuring users get updates on the status and progress of their requests. Escalating IT calls (Tickets) to administrators and vendors as necessary
• IT Procurement - Liaising with vendors to ensure that company equipment are serviced and maintained as per SLAs and annual schedules.
• IT Policy Design - Designing and updating IT policies/procedures on security, configurations, tests, patches, etc
• Management – This role has the potential to manage 1-2 additional IT staff as experience and department growth necessitates.
• Miscellaneous - Perform any other duties as assigned by supervisor.

Career Growth and Development: One Acre Fund invests in developing its staff. We provide constant, actionable feedback delivered through weekly mentorship and through regular performance reviews.

Qualifications

We are seeking exceptional professionals with minimum of two years of work experience in a technical IT support role. We are looking for extraordinary candidates that are proactive, organized and committed.

Please only apply if you fit these criteria:

• Diploma Information Technology or related
• Two years experience in Technical IT Support
• Holders with IT Certifications are encouraged to apply
• Organized and detail oriented
• Able to manage multiple projects at one time
• Clear communicator
• Proactive problem solver
• Ability to quickly learn new IT systems and databases
• Experience in training staff on IT systems and processes

Timeline: Resumes should be submitted by Feb 29th. We will begin interviews in March and plan to have new staff begin in March.

Compensation: Competitive Salary with Performance Based Incentives

Benefits: NSSF and NHIF, airtime and small transportation allowances

Career development: Twice annual career reviews and constant feedback. Your manager will invest significant time in your career development.

One Acre Fund is an equal opportunity employer.

To Apply

Email cover letter and resume to kenyajobs@oneacrefund.org (Subject line: IT Staff + the place you heard of the position) and include salary expectations

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Innovations for Poverty Action Project Associate in Kenya

Water, Sanitation, and Hygiene (WASH) Benefits Project

Position: Project Associate / Project Coordinator for Electronic Surveying and Information Technology (IT)

Deadline to Apply: February 29th 2012 (applications will be reviewed on a rolling basis)

Start Date: April 2012

Location: Kakamega / Bungoma; with flexibility to travel within Western Province

Eligibility: Position open to all qualified applicants

IPA’s WASH Benefits Project is a five year study to evaluate the health benefits of sanitation, hygiene, household water treatment and nutrition using a large-scale, randomized evaluation that will take place in Western Province.

We are currently seeking a Project Associate or Project Coordinator (title to be determined by experience and qualifications of selected candidate) to manage all IT-related aspects of the WASH Benefits project, primarily focusing on computer-assisted interviewing (CAI) for field surveys.

Other relevant project components include: hardware and software support for digital data collection in the field, database architecture and maintenance, and SMS communication and surveying with study promoters and participants.

The position will be based in Kakamega, but will require frequent travel to project offices in Bungoma and accompaniment of field survey teams into some rural areas.

The PA/PC will work closely with the WASH Benefits management team, including Project Coordinators (PCs), Project Associates (PAs), and Project Managers. The PA/PC may also periodically work or coordinate with the IPA-Kenya headquarters’ IT and Data personnel.

Tasks, Duties, and Responsibilities:

Digital Data Collection

• Serve as primary liaison between WASH Benefits survey management staff and IPA support personnel in New Haven, USA, as well as any IT or programming consultants retained by the project
• Compile and maintain organized documentation for all programming and electronic surveying activities
• Contribute to survey programming, testing, and debugging in Blaise software package
• Liaise with IPA support personnel to format and/or create hard disk image for hardware devices to maximize survey capabilities and efficiency
• Assist in development of manual and trainings for proper hardware usage and maintenance
• Train field survey staff in proper use of survey devices and software and provide survey teams with ongoing feedback
• Assist with organization of data quality checks
• Organize and streamline the process of retrieving data from collection devices, storing in a secure database, and facilitating upload into STATA analysis software
• Provide technical support and troubleshoot any hardware or software issues arising in the course of digital data collection

Database Management

• Set up and maintain an organized, efficient, and secure database for all pilot and project data
• Ensure proper encryption and storage procedures are followed with regard to all personal identifying data
• Help coordinate consistent database design, maintenance, and access issues with project collaborators in the United States and Bangladesh SMS Communication System
• Work with WASH management staff to oversee an existing system for SMS communication and MPESA payments to community intervention assistants

General

• Provide general technical support and troubleshooting assistance for the WASH management team
• Research and make recommendations on any computer-related project purchases
• Participate and provide input at regular team meetings
• Complete all duties in a timely manner with the utmost integrity
• Coordinate with IPAK Information Technology and Data personnel in the headquarters on

IPAK guidelines and procedures that may relate to WASH Benefits IT systems and inform IPAK as needed about new IT activities

Qualifications:

Required

• Bachelor’s degree in Computer Science
• 1-2 years prior experience in an IT-related position, experience with responsibilities above strongly preferred
• Must have prior experience with field survey design and implementation, electronic surveying, and data quality oversight, preferably in a research setting
• Programming experience, especially SQL
• Wide knowledge of common hardware and software platforms, preferably including mobile platforms (Android, iOS) and open-source platforms (Apache, GNU/Linux)
• Excellent oral and written communication skills in English
• Ability to work independently and as part of a team
• Well organized, detail-oriented, able to prioritize and manage multiple tasks simultaneously with minimal supervision
• Commitment period of 2 years

Desired

• Experience with data management (i.e. MySQL) and quality control strongly preferred
• Experience working in a health / medical research environment in Africa
• Fluency in Kiswahili is a strong plus
• Master’s degree in Computer Science will be an added advantage

This is a re-advertisement. Previous applicants need not reapply.

To Apply:

Please send a cover letter and detailed CV, 3 references, daytime phone number(s), and email address.

Your CV should include your scores or grades and other measures of academic achievement, and details about any relevant work experience.

Applications can be submitted in person at our Busia office,

by email to jobs-kenya@poverty- action.org,

or by mail to PO Box 373, Busia, 50400 Kenya.

If you submit by email, please ensure that the subject line reads: “WASH Benefits: IT PC/PA” REF NO: WB-2012-02-04.

Disclaimer: The above statements are intended to describe the general nature and level of the work being performed by the Wash B: IT PC/PA. The statements are not intended to be an exhaustive list of all possible duties, tasks, and responsibilities. Management reserves the right to amend and change responsibilities to meet organizational needs as necessary. Please note that IPA will never request any form of payment from an applicant. Applicants are encouraged to confirm the information listed above with IPA prior to releasing any extensive personal information to the organization. Please direct questions to jobs@poverty-action.org.

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Programme Officer Investigative Journalism Job Vacancy in Kenya

The Africa Centre for Open Governance (AfriCOG) is an independent, non-profit making organisation with a mandate to provide cutting edge research on governance and public ethics issues and, monitor governance fundamentals in both the government and the private sector.

AfriCOG's governance and anti-corruption reform initiative are aimed at addressing the structural causes of Kenya's governance crisis by a knowledgeable citizenry.

AfriCOG seeks to recruit a motivated energetic professional Program Officer to manage and coordinate Communications and Investigative Journalism Programmes

Scope of the position

You will be responsible for managing effective and imaginative communication of AfriCOG across different media, as well as through the design, writing, production and distribution of high quality communication materials.

You will develop and foster high standards of publications and other communication.

You will take a lead in developing, coordinating and implementing all media, advocacy and communication activities within AfriCOG programmes in an efficient and effective manner in order to position AfriCOG as a leading governance and anti-corruption organisation.

This includes some communication activities for MOPA/KPTJ networks for which AfriCOG is a secretariat/facilitator

Job Title: Programme Officer

Contract Period: Yearly renewable based on performance and availability of funds and subject to 3 months’ probation period

Reporting Relationships

• Direct reporting to the Executive Director
• Working relationship with AfriCOG programme staff, finance and administration, associates and suppliers
• Working relationships with task force of leading organisations of the MOPA/KPTJ initiatives

Specific responsibilities of this position include;

Communication and Publishing

• Develop specific communication strategies for activities and programmes and implement them;
• Develop communications work plan for each programme in consultation with Head of Programmes, oversee the implementation and report progress;
• Write and produce high quality communication materials, including website content, and effectively communicate these to key audiences;
• Conduct feedback surveys on information and communication activities, edit materials (papers, briefs, power point presentations, etc.) and undertake full quality assurance to ensure that they conform to AfriCOG’s standards and promote the image and objectives of the organization;
• Ensure that all AfriCOG’s websites are up to date, accurate, compelling and functional; liaise with website developer and technical support as needed;
• Learn, develop, coordinate and maintain an effective social media presence for AfriCOG, including through blogs, Facebook, twitter and other means as appropriate;
• Communicate clearly and in a timely fashion with external audiences, face-to-face, through email and telephone; conferences where appropriate, and through other forms;
• Develop and maintain excellent links with the media; support press conferences and other engagements with the media;
• Develop and foster high quality standards and guidelines for AfriCOG’s communications across different media and formats;
• Support management in communication and representation needs as needed.

Programme management

• Undertake/support programs to undertake research on policy design and implementation of policies on Advocacy and Investigative Journalism programmes;
• Manage work plans, budgets, design and implement advocacy and the Investigative Journalism activities in line with AfriCOG’s policies and procedures;
• Prepare and submit quality and timely work plans, budgets and reports in consultation with the Finance and Administration Office;
• Keep abreast of new ideas and materials in the area of organizational learning, M&E and communications;
• Participate in meetings and sessions and workshops as needed;
• Write proposals related to Advocacy and Investigative Journalism programmatic work; participate in resource mobilization activities including the preparation of project proposals to existent and potential donors. This task is to be executed in close consultation with ED and Finance and Administration Manager;

Minimum Qualification

• A strong Master’s degree in communications, media and social sciences or equivalent from a recognized university
• Excellent communication, writing and editing skills
• Strong budget management, monitoring and reporting skills
• Strong administrative, planning and organisational skills

Experience

• At least 4 years’ experience in similar position preferably in an NGO context
• Exposure to and genuine interest in the civil society sector
• Experience in partnership-building, advocacy and networking

General eligibility

The post is open to Kenyan citizens. AfriCOG is an equal opportunity employer.

Application Procedure

Please send the following documents to admin@africog.org with Programme Officer- Advocacy, Communications & Investigative Journalism as the subject

Cover Letter indicating your current and expected pay

Curriculum vitae with three referees

List of your last three employers with contact details

Deadline for applications: February 15 2012

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