Health Policy Project in Kenya Customer / Client Satisfaction, Employees’ Satisfaction and Work Environment Survey 2013

Request for Quotation (RFQ) 

Customer / Client Satisfaction, Employees’ Satisfaction and Work Environment Survey - 2013

Health Policy Project in Kenya (HPP/Kenya) a USAID funded project will support the Ministries of Health in the implementation of a Customer / Client Satisfaction, Employee Satisfaction and Work Environment Survey – 2013.

HPP/Kenya therefore seeks the services of a consultancy firm to undertake the survey on behalf of the two Ministries.

The main objective of the survey is to assess the patient level of satisfaction and perception related to health care services received, the level of staff satisfaction, perception and their aspirations and the staff satisfaction related to the Working Environment.
 

The survey is expected to commence in May/June, 2013. 

The Consulting Firm will be expected to ensure that appropriate number of clients by level of care and appropriate number of employees in each cadre as well as by level of health facility is covered in the survey.
 

Preference will be placed on firms with prior experience undertaking similar surveys. 

Those with experience in the health sector will have added advantage. 

Interested firms are therefore requested to submit both technical and financial proposals by 07th May 2013.
 

For the detailed scope of work, please email awanjuu@futuresgroup.com.