Jhpiego Project Manager, Business Stream Analyst, Software Developer and Help Desk User Support Jobs in Kenya

Jhpiego, an affiliate of Johns Hopkins University, is an international NGO supporting health programs to improve the health of women and their families. 

Jhpiego-Kenya works in close collaboration with the Ministry of Health in the areas of HIV, Malaria, TB, Maternal, Newborn and Child Health, Reproductive Health and Family Planning.

Jhpiego is implementing an ERP -Jhpiego Enterprise Management System (JEMS) and scaling it up to 16 Jhpiego Country Offices. 

We are currently recruiting experienced individuals in this project with excellent technical and organizational skills who are team players, dedicated, hardworking, innovative, highly motivated and able to work in a high pressure environment requiring multitasking abilities.

Project Manager
 

The Project Manager will lead JEMS project implementation teams and control JEMS implementation schedule, cost, and ensure satisfactory implementation of the system in various Jhpiego country offices. 

The manager will develop and coordinate project plans; communicate changes and progress; ensure timely completion of JEMS projects within outlined budgets and manage project team activities.

Responsibilities:

• Work with Project heads and Country Directors to prepare project work plans and contribute to the development of new JEMS modules
• Define & manage implementation lifecycle and coordinate documentation as required
• Define project requirements by identifying project milestones, phases and elements; forming project teams and establishing project budget.
• Ensure all project tasks are according to budget and meet all Jhpiego standards, including deadlines, accountability and good governance
• Coordinate with software development team to maintain thorough knowledge of product capabilities and facilitate delivery of project objectives
• Continuously monitor JEMS Help desk requests and ensure timely resolution and make suggestions for systems improvements as required
• Thoroughly understand and communicate JEMS system capability and requirements to appropriate country team members
• Proactively report on project status, issues & risks to management
• Conduct regular status meetings with all stakeholders, keeping the stakeholder’s needs and requirements continuously in view
• Arrange user training and align training with project goals

Requirements:

• Master’s degree in business administration and/or development related studies
• 5 years’ experience in a project management position involving ICT/ ERP implementation in a busy environment
• Extensive knowledge and experience in proficiently handling projects
• Team player with sound experience in people and change management, negotiation and planning
• Exceptional presentation and interpersonal skills including
• Excellent analytical skills with ability to absorb large volumes of technical data and develop concise solutions in addition to translating into non-technical terms
• Highly organized, and able to set, observe, and re-evaluate project priorities

Business Stream Analyst
 

Reporting to the Project Manager, the Business Stream Analyst will to work with users to determine processes that can be automated into the JEMS.

Responsibilities:

• Work closely with Jhpiego Management and Software Development team to identify and maximize opportunities to use information and technology to improve business processes
• Assist Business Stream Leader in automating current business operations into JEMS to support the Jhpiego country offices support and program areas
• Review, analyze, and create detailed documentation of business processes and user needs, including workflow, program functions, and steps required to develop or modify computer programs
• Work with programmers to prototype and carry tests on new products to ensure that the product meet the user requirements and are effective
• Define, develop and implement quality assurance practices and procedures, end user test plans and other QA assessments
• Make recommendations on ways to improve systems by studying current practices; designing any modifications
• Monitor project progress by tracking activity; resolving problems; reporting on progress and recommending actions
• Maintains system protocols by writing and updating procedures

Requirements:

• Master’s degree in business administration and/or development related studies
• 5 years’ experience working in a fast-paced environment
• Knowledge and experience in proficiently handling projects.
• Experience in finance and administration required
• Excellent communication and interpersonal skills with ability to effectively communicate with senior management, technical staff, as well as non-technical end users
• Excellent analytical skills with ability to absorb large volumes of technical data and develop concise solutions in addition to translating into non-technical terms
• Experience in writing policies, procedures and SOPs
• Excellent computer proficiency particularly working MS Office
• Be of high integrity and have a sense of confidentiality

Software Developer
 

Reporting to the Senior Software Developer, the Software Developer is responsible for designing, developing, installing, maintaining and supporting JEMS software solutions for Jhpiego country offices.

Responsibilities:

• Design new computer programs; analyze requirements; construct workflow charts and diagrams; study system capabilities and write specifications.
• Customize JEMS to meet Jhpiego’s requirements
• Develop additional software into JEMS systems as required
• Provide users with orientation and training on JEMS and other systems developed in-house
• Prepare and maintain all system documentation including user manuals for all systems developed in-house
• Establish and maintain a fault tracking system and respond promptly and professionally to bug and other fault reports
• Conduct continuous system analysis, specification and development to keep JEMS and other systems performing optimally and current with changing requirements and technologies
• Analyze system specifications and translate requirements into task specifications for internal and external co-developers
• Establish appropriate methodologies, processes and standards for application development
• Establish, maintain and document software source code version control system
• Ensure all software is adequately tested and debugged before being released into general use

Requirements:

• Bachelor’s Degree in Computer Science
• MCSD: Application Lifecycle Management
• 5 years’ experience in similar capacity.
• Development of web based applications in ASP.Net, PHP and JavaScript
• Good Understanding of Agile Development Methodology
• Experienced in all aspects of the software development life cycle (SDLC)
• Knowledge and experience in proficiently handling projects
• Excellent organizational skills including the ability to handle a variety of assignments sometimes under pressure of deadlines.
• Excellent interpersonal and communication skills.
• Be of high integrity and have a sense of confidentiality.

Help Desk User Support 

2 Positions 

(Bilingual: English / French)
 

The Help Desk User Support is responsible for JEMS support and call centre and provides supports and, users on-the-job training at the Jhpiego offices globally.

Responsibilities:

• Provision of first level user support for JEMS users and escalating the difficult problems to the technical team
• Escalation of issues and clients requests and follow up as necessary
• Provide on-line and telephone user support to clients across Jhpiego globally
• Identification of routine JEMS user’s application support issues and provision of training for staff as required.
• Providing new JEMS user training to staff as required
• Maintain system and configuration change documentation
• Performing basic diagnostic and recovery routines on network equipment

Requirements:

• Bachelor’s Degree in BIT, Computer Science or related field
• 3 years’ experience in similar capacity
• CompTIA A+ or Network+ Certification
• MCITP: Enterprise Desktop support Technician
• Must be able to speak and write in French
• Knowledge of computer operations, data analysis, database management, and technical support
• Confident user of Windows client operating systems
• Excellent organizational skills including the ability to handle a variety of assignments sometimes under pressure of deadlines.
• Excellent interpersonal and communication skills.

Interested applicants should send a CV with three referees and detailed cover letter by email to HR.Kenya@jhpiego.org not later than 20th December 2013. 

Please indicate how your education and experience qualifies you for the position.

Only those selected for interview will be contacted.

Jhpiego is an equal opportunity employer