Swissport Kenya Limited Cargo Business Support Manager Job Vacancy

This job is only open to Kenyan Citizens

Swissport is an international organisation that provides ground handling services for around 118 million passengers and 3.5 million tonnes of cargo a year on behalf of some 650 client-companies in the aviation sector.  

Swissport is active at 192 airports in 38 countries on 5 continents.  Swissport Kenya Limited is recruiting for the following positions based at Jomo Kenyatta International Airport.

Manager Business Support - Cargo 

1 Post

Consider being a part of an organization that has earned recognition as Air Cargo Handling Agent of the Year.  

Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

We are seeking a professional with a proven track record in planning and organising people and resources towards maximising efficiencies within a busy operations environment.  

This person will be part of a highly dynamic team charged with ensuring that cargo operations take place seamlessly.  

The successful applicant will be detail oriented, have high energy, a people and resource manager who is results oriented with a “can do” attitude and possesses excellent administrative and communication skills. 

Key Duties and Responsibilities

• Assess existing operational needs and work with cargo leadership team towards enhancing overall operational efficiencies, minimizing costs and enhancing quality of our output.
• Deliver cost effectiveness within agreed budget. Monitor and control costs through effective resource management of staff, equipment and facilities. Identify and exploit revenue opportunities.
• Seek continuous improvement in work processes to increase service standard to meet customers’ demands, raise security awareness and improve safety of work practices.
• Handle Customer queries and maintain complaints log with corrective and preventive actions.
• Maintain reporting systems to the Manager Cargo Operations providing necessary administrative support towards achieving the set organisational targets.
• Manage and sustain customer relations towards the mutual benefit of both parties.
• Implement and maintain operational standards and procedures.
• Ensure prompt follow-up of all pending operational issues.
• People management: through guiding and coaching, ensuring a conducive positive and performance driven atmosphere within the department.

Qualifications
 

Education:  University Degree in Business Administration or equivalent academic capabilities
 

Professional Experience:  Cargo aviation industry / warehouse experience preferred.
 

Experience: At least 5 years in a busy operational environment with proven track record in managing teams and resources.

Application letter and CV should be forwarded 

via email: NBO.Recruitment@swissport.com 

to: 

The Human Resource Manager 
Swissport Kenya/Airside Limited 
P.O. Box 19177, 00501 

Nairobi

Swissport as an equal opportunity employer bases its hiring decisions on the business need and the best qualified candidates available, and does not discriminate in its employment decisions on the basis of any protected category. 

In case you do not hear from us, please consider your application as unsuccessful. 

Be part of the team that brings Swiss time to African soil!

Closing Date: 12th December, 2014