Customer Service Officer Kenyan Job

Position: Customer Service Officer – Supply Chain

Reports to: Supply Chain Manager

Location: Nairobi

The world's leading Multinational Company dealing in the manufacturing of Nutrition based consumer products.

Main Purpose of the position: Ensure customers orders are delivered in the most efficient and cost effective manner to achieve balanced high self visibility.

Main Responsibilities:

• Processing of customers orders from point of order placing to final delivery and monitor order from capture to receipt of payment.
• Maintain an accurate customers data base
• Acknowledge customers complaints or suggestions, to assure customers and indicate course of action
• Raise the analysis and standard of service reporting through actionable feedback to all cross functional teams.
• Implement Company best practice requirements in all activities taken.
• Identify a common approach to the customer
• Propose appropriate collaboration levels depending on the type of customer, assortment and channel
• To bring one approach to the customer across customer service & distribution and generating demand of the customers according to the service levels agreed upon
• Define standards performance measurement systems to measure the performance of the customers according to the service levels agreed upon
• Undertake frequent meetings with customers to discuss opportunities and challenges arising.

The ideal candidate should possess the following minimum skills and competencies;

• Degree in Business Administration (Sales/Marketing)
• Knowledge of imports and export process especially COMESA
• At east 2 years experience in a busy customer service environment
• Good communication
• Interpersonal skills
• Polite and courteous
• Conflict resolution

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line and preferred location.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted

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Customer Service Officer Kenyan Job

Position: Customer Service Officer – Supply Chain

Reports to: Supply Chain Manager

Location: Nairobi

Our Client is the world's leading Multinational Company dealing in the manufacturing of Nutrition based consumer products.

Main Purpose of the position: Ensure customers orders are delivered in the most efficient and cost effective manner to achieve balanced high self visibility.

Main Responsibilities:

• Processing of customers orders from point of order placing to final delivery and monitor order from capture to receipt of payment.
• Maintain an accurate customers data base
• Acknowledge customers complaints or suggestions, to assure customers and indicate course of action
• Raise the analysis and standard of service reporting through actionable feedback to all cross functional teams.
• Implement Company best practice requirements in all activities taken.
• Identify a common approach to the customer
• Propose appropriate collaboration levels depending on the type of customer, assortment and channel
• To bring one approach to the customer across customer service & distribution and generating demand of the customers according to the service levels agreed upon
• Define standards performance measurement systems to measure the performance of the customers according to the service levels agreed upon
• Undertake frequent meetings with customers to discuss opportunities and challenges arising.

The ideal candidate should possess the following minimum skills and competencies;

• Degree in Business Administration (Sales/Marketing)
• Knowledge of imports and export process especially COMESA
• At east 2 years experience in a busy customer service environment
• Good communication
• Interpersonal skills
• Polite and courteous
• Conflict resolution

To apply for this position send your CV to mycv@myjobseye.com quoting the position in the subject line and preferred location.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted

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Temporary Audit Assistant Job in Kenya (KShs 20K-30K)

Temporary Audit Assistant (Three Months)

Salary: 20k-30k

An audit firm has an opening for an audit Assistant running for three months.

Basic requirements:

• Possess CPA Part 2 plus a Bachelors degree in a business course
• Minimum of one (1) year experience in a busy auditing environment with demonstrated outstanding professional competence.
• Applicants should be of age 25 to 35 yrs
• Hands on experience with MS office and accounting packages especially QuickBooks.
• Good analytical and reporting skills with excellent attention to details
• Good organization and administrative skills
• High integrity and honesty

Key Duties and Responsibilities:

• Assisting the Accountant in maintaining efficient and accurate accounting functions
• To receive and process all invoices, expense forms and requests for payment
• Verify calculations
• To deal with daily transactions for petty cash and ensure that reconciliations are completed on a daily basis
• To ensure filling of documents in accounts is done in a timely and accurate manner
• Prepare cheques for payments
• Perform bank reconciliations

To apply for this position send your CV to jobs@corporatestaffing.co.ke quoting the job in the subject line.

Kindly also mention your current/ last salary and benefits.

Only shortlisted candidates will be contacted

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ICAP of Columbia University Administrative Assistant Kenyan Job

ICAP of Columbia University is working in partnership with the Ministry of Public Health and Sanitation and the Ministry of Medical Services to strengthen HIV Prevention, Care and Treatment services at provincial and district health facilities.

This program is part of a US Government initiative against HIV in Kenya that receives funding from PEPFAR through the Centers for Disease Control and Prevention (CDC).

Applications are invited for the position of Administrative Assistant- Front Office

Overall Job Function:

Reporting to the Assistant HR & Administration Manager, the Administrative Assistant- Front Office will be the entry point of ICAP Kenya responsible for coordinating all in-coming and out-going communication/records with key attention to both internal and external customers.

Duties and Responsibilities:

• Deal with all telephone or personal callers to the office and refer them to the appropriate individual within the organization or assist in dealing with their request for information on the organisation or its publications as required.
• Work in collaboration with the Program Managers/staff to develop a database for CIP Kenya project clients Market the culture of CIP Kenya to the public by communicating well about CIP Kenya; the business objectives, vision, Mission and Core Values.
• Provide service to all staff by transferring telephone and personal callers to relevant staff members
• Assist in the provision of secretarial services to the Program Managers
• Sort all incoming mails and distribute them within the organisation as appropriate.
• Record incoming and outgoing cheques
• Order and log courier and taxi services
• Manage the audio-visual booking system.
• Be in-charge of board room bookings for meetings using the approved company template
• Handle hotel bookings for the organization
• Work in collaboration with the HR Manager and the Personal Assistant to the Country Director to ensure monthly reports from the Team Leaders reach the Country Director in good time
• Undertake such other duties as may be assigned by the HR Manager or his/her designee from time to time.

Minimum Qualifications and Experience

Education and Experience

• Diploma in Public Relations/ Customer Care/ Marketing
• First degree in Social Sciences an added advantage
• At least 3 years practical experience as in Front Office/ Public Relations
• Computer literacy in MS Office- Excel, Word, Power point ( very essential)

Competences

• Good inter-personal skills: Interacting with others in a way that gives them confidence in one's intentions. Ability to uphold confidentiality on matters related to staff and the organization in general Good communication skills both in English and Kiswahili
• Time Management: Effectively manage one's time and resources to organize and prioritize workload activities and deliver in good time Good listening skills
• Team player: ability to work well with other members of staff Knowledge of PABX Machine essential Flexibility to undertake other additional responsibilities

All applications including a current CV, telephone number and referees should be sent to the HR and Administration Manager, ICAP icap.vacancies@gmail.com on or before 6th April 2012.

Only shortlisted candidates will be contacted.

ICAP is an Equal Opportunity Employer

www.columbia-icap.org

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BroadReach Healthcare Jobs in Kenya

A rapidly growing global healthcare solutions company is seeking highly qualified professionals to serve as:Technical Advisor, Finance Associate as a partner on APHIAplus Northern Arid Lands.

BroadReach Healthcare (BRHC) is a global healthcare solutions company that provides consulting, implementation and program management services.

We are dedicated to expanding access to healthcare services across the globe through innovative approaches that combine the best of the private sector and public health.

We work with a wide range of partners and clients, including international donor agencies, national governments, civil society, pharmaceutical companies, local NGO partners, and other private-sector companies.

We apply our expertise across a number of core service areas including comprehensive HIV/AIDS care and treatment, health service delivery, health systems strengthening, health communications, patient education and community mobilization, and public-private partnerships.

Our approach across each of these service areas combines best practices from the public sector with business efficiency and private sector discipline to address international health challenges and opportunities.

The ideal candidates will meet or exceed the following requirements:

Technical Advisors in health systems strengthening and public-private partnership:

• Create and implement a capacity building program for private healthcare professionals on the topics of HIVAIDS (including ART), TB, malaria and reproductive health
• Work with partners to determine overall program vision, strategy, goals and design
• Work with Ministry of Health to facilitate delivery of mentorship packages and performance-based financing to private health providers
• Assist referral programs between private and government health facilities
• Monitor program impact and implement continuous quality improvement
• Manage relationships with key stakeholders in government, private sector and within the project

Required Qualifications, Skills, and Competencies

Clinician and/or program implementer with experience in infectious diseases

• 5+ years of relevant work experience, preferably with a USAID implementing partner.
• Proven technical expertise in health programmes, especially working with the private health sector and/or commercial business
• Willingness and ability to work in northern Kenya

Finance Associate

• Manage field office financial and administrative operational needs, including expenses and invoicing, budgeting, program advances, bank reconciliations and field office monthly financial returns to home office.
• Coordinate procurement, vendors, staff payroll, tax submissions and administration of other staff benefits (i.e., health care)
• Ensure compliance with all donor and partner regulatory requirements
• Assist program staff as needed

Required Qualifications, Skills, and Competencies

• Bachelor’s degree in finance, administration, accounting or an equivalent
• High level of computer literacy
• Experience with finance, administration, and compliance among USAID programs
• Possess excellent interpersonal, organizational and administrative skills
• Willingness and ability to work in northern Kenya

To apply: Please go to http://broadreachhealthcare.com/Careers to apply.

Submit a brief cover letter including your mobile number, curriculum vita, and three professional references.

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