Assistant Manager Job in Kenya

Position: Assistant Manager: Data Team leader
Experience: Strictly 4-8 Yrs of relevant experience after education along with team leading experience

Main Purpose of the Position

• The role is responsible for a specific process stream – customer master data for GB, NAM and NE markets.
• Manage relationships with internal customers is key dimension to this role.
• Being involved in master data related projects and look for process improvements to drive service efficiency and maximise customer satisfaction is a key factor.

Key Outputs & Tasks

• Works logically and pro-actively toward solutions
• Constructively challenges ways of working
• Responds positively to direction and shows energy in delivering what is expected within own area of work
• Effectively prioritises customer issues and build on customer knowledge when making decisions
• Good knowledge of internal and external business partners
• Takes ownership for delivering on promises, speaks up when operational standards are slipping
• Not afraid to hold others to account
• Receptive to feedback and is willing to learn from mistakes
• Understands the need to create high performing teams consisting of engaged people and supports the actions to deliver this
• To ensure that OTC Master Data (Customer, Pricing Masterfile, Listing and Catalog) requests are processed accurately, on a timely manner in line with both internal and external SLAs.
• To ensure OTC Master Data requests are completed, in accordance with the process, internal control and audit requirements.
• To ensure that Team members understand their obligations in this respect and to ensure that the process and culture supports this.
• To co-ordinate responses to queries from market contacts via phone, email in a professional, courteous and timely manner to the highest customer service standards.
• To be the first issue escalation point for the supported market for all OTC Master Data queries after team members.
• To establish and maintain business partnership with the market contacts.
• To come up with improvement ideas on how to make the process more efficient, and a push that through the market. to improve Right First Time market via feedback and reporting.
• Helping the team in pre-validation of market requests.
• Lead all running projects, ensuring right focus and support of team members

Educational Experience

• B.com/ Accounting Degree
• CPA(K) or ACCA

Beneficial Work Experience

• Speaks fluent English
• Is an experienced people manager (at least 2 years)
• Is able to manage own time and team resources effectively
• Builds excellent relationships with internal (DBS BUD/ACN) and in-market teams.
• Has Data related experience
• Committed to maintaining an excellent control environment, understanding the wider nature of CARM and control; rigorously enforcing compliance.
• Is able to recognise areas for improvement
• Can lead change projects, and has previous experience in project management with track record of delivery
• Has good accounts payable/ general accounting experience of at least 4 years
• Knowledge of SAP/ Oracle
• Has client and team management experience

Professional Competencies :

The following are key competencies required of the role. The candidate must exhibit the following professional competencies:

• Strong analytical thinking
• Focus on customer service
• Multi tasking / Time Management
• Decision making
• Teaming / Collaboration
• Focus on Goals / Result orientation
• Good communication skills
• Positive attitude

Note:
Candidates earning more than Kes 75,000 need not apply.
Only qualified candidates will be contacted.

Please send you CV and remuneration package to therecexpert@gmail.com by the 27th April 2012 at 5.00 pm.

Read More

Travel Consultant Job in Kenya

A travel consultant;

2 years working experience

A diploma or degree

Knowledge in Galileo and Amadeus.

Should be able to:

• Promote and market the business, sometimes to new or niche markets;
• sell travel products and tour packages;
• source products and destinations to meet consumer demands for bespoke travel and sustainable tourism;
• take part in familiarization visits to new destinations in order to gain information on issues and amenities of interest to consumers;
• liaise with travel partners, including airlines and hotels, to manage bookings and schedules, often one year in advance;
• deal with customer enquiries and aim to meet their expectations;

If you posses the following qualities kindly contact summit safaris and destinations on the details provided below:

Email; info@summitsafaris.co.ke

Tel; 0202716709/2712849

Wireless; 0202076033

Read More

Bid Manager Job in Kenya

Bid Manager

Scope:

The job holder will be part of the Sales team and will Support and enhance the sales management process.

He/ She will assist to coordinate sales meetings, prepare minutes and maintain the electronic records of sales business, bids, tenders etc.

He/ she will initiate tender definition meetings and workshops with account managers when tenders/bids are advertised or requested for.

He/She will also liaise with business partners on all the other necessary documents required for bid conformance.

He/ she will generate and maintain weekly sales progress reports on bids and tenders for weekly/ monthly sales meetings.

He/she will also provide weekly monthly tender reports to management and provide possible remedies for improvement of the sales management process. .

He/ She will be responsible for preparation and organizing the bid resources to produce the required deliverables from the bid.

Reporting Relationships:

The job holder will report to the Sales Director.

1. Principal Accountabilities:

a) The Bid Manager will be accountable and responsible for:

i. Assessing of the bid resources required and their availability.

ii. Making available the output from the Bid/No Bid review.

iii. Producing Bid templates and managing the Bid Library (and other bid infrastructure).

iv. Managing the output of Discovery activities including assumptions and dependencies and planning for Due Diligence completion.

v. Ensuring use of Quality Management Systems.

vi. Confirming that the proposal is deemed acceptable from the perspectives of Commercial / Sales, estimation, Procurement, Human Resources, Risk

Planning and that it is authorized at Bid Approval.

vii. Arranging for all bid requirements (bid bonds etc).

viii. Arranging Bid (and/or bid stage) initiation meetings.

ix. Defining the structure of the proposal.

x. Planning and managing the bid activities, resources and bid risks.

xi. Identification of areas of skill and capability required for the bid and the subsequent contract fulfillment, either from the company or from Third party suppliers.

b) The Bid Manager will be accountable for (but may delegate responsibility) for:

i. Identification of the skills and capabilities for the bid and the contract fulfillment, from the company or from third parties.

ii. Ensuring that all Project and Service Plans have been reviewed and updated.

iii. Ensuring that transition projects, Resource Plans, Risk Plans and Quality plans are in place.

iv. Arranging independent Team review of the Proposals.

v. Recording, analyzing and managing issues, risks, changes and dependencies during the bid.

2. Education Requirements:

i. Relevant University degree in BBIT, Business Management or equivalent education from reputable institution.

3. Experience/Skills Required:

a) Experience:

i. Minimum of 3 years in IT and 2 years in Bid or Project Management.

ii. Young ambitious pre-sales consultant with the ambition to develop to Corporate Account Manager or Business Development Manager.

iii. Considered an asset: Project Management skills

b) Core competencies:

i. Good communication Skill: fluent oral and written English,

ii. Good Commercial feeling with business awareness and customer understanding.

iii. Good overall know-how of IT Services Industry (Consulting, Application Development and Infrastructure).

iv. Aptitude to plan & organize and meet all deadlines.

v. Ability to work with a team.

vi. Excellent project management skills.

vii. Pro-active and ability to think outside the box.

viii. Eager to learn.

c) Other Requirements:

i. Team spirit, enjoy to work in an animated environment were 'positive' stress is guaranteed (stress resistant).

ii. Ability to understand complex processes.

iii. Customer minded attitude.

iv. Good analytical skills.

v. Good interpersonal and communication skills, including ability to write memos and reports and to present subjects on different matters.

vi. Aptitude to self-learning.

Interested and suitably qualified individuals should forward their applications, enclosing copies of their academic and professional certificates, detailed CV indicating work experience, daytime contacts and addresses of 3 professionally relevant referees to hr@tbm.co.ke by Friday, 4th May 2012.

Only short listed candidates will be contacted.

Read More

SLC International Learning and Development Advisor Job in Kenya

Strategic Leadership Centre

At SLC International, we believe that business needs to shift its focus toward the people component of the strategy and its execution.

Our new approach to strategy implementation and Intervention will make a significant contribution to realizing this objective -by allowing companies to effectively measure, analyze and address these strategy execution issues.

The Learning and Development Advisor

Reporting to the HR Director in our Kenya office, the post holder is required to research, design and deliver a variety of training programmes and works to encourage the full participation of our client's managers and staff in development activities.

The Learning and Development Advisor also has responsibility for the Health and Safety training of the organisation and ensures that the charity is working in line with legislation.

By designing and maintaining a monitoring and evaluation process you will effectively identify gaps in learning across the organisation’s clients and ensure there are programmes in place to meet these changing needs.

With experience of a variety of learning and development implementations and an understanding of their role in staff development, the ideal candidate will have a relevant training qualification or be successfully qualified by the end of the probationary period.

You will have the ability to develop course materials and demonstrable experience delivering, monitoring and evaluating a wide range of learning and development initiatives and services.

With excellent interpersonal skills you will have the ability to communicate with and influence both internal and external stakeholders.

This is an exciting opportunity for an experienced and proactive individual looking to play a key role in the growth and improvement of the Learning and Development function and help support the important work of this charity.

Application Deadline: 15 May 2012

Only shortlisted candidates will be contacted.

Apply here: http://balancedscorecardkenya.com/

Read More