IOM Project Development and Monitoring Assistant Job in Nairobi Kenya

Vacancy Notice No: SCO/016/2013
 

Position title: Project Development and Monitoring Assistant
 

Grade: G5/01
 

Unit: Project Development
 

Duty Station: IOM Somalia Coordinating Office in Nairobi, Kenya
 

Type of contract: 6 months Special Short Term contract with a possibility of extension.
 

Closing date: 25 March 2013
 

General Function:
 

Under the overall supervision of the Chief of Mission, IOM Somalia, and under the direct supervision of the Project Development Officer, based in Nairobi, the Project Development Assistant will provide technical assistance and facilitation in the development and design as well as the monitoring of new projects / programmes to be implemented Somalia, assist the mission in resource mobilization / fundraising and support establishing and maintaining close relations with donors and partners. 

In particular, he/she will carry out the following essential responsibilities:-

• Assist in the identification of potential programme activities and projects in line with IOM mandate and expertise;
• Assist in drafting/editing of project proposals in relevant IOM service areas including migration and development, labour migration, capacity building in migration management, return and reintegration activities, migration health, water and sanitation, humanitarian and post-conflict as well as stabilization activities in Somalia;
• Conduct desk research and take other action to prepare background information to support programme and project proposal development;
• Assist in drafting programs, projects, work plans, logical frameworks, results matrices and other project related documents in close coordination with the Project Development Officer, other IOM Somalia units and relevant authorities and public/private institutions;
• Assist in monitoring progress of projects and informing the Chief of Mission of project related problems and delays;
• Assist in providing technical and backstopping support for project development to colleagues at IOM Somalia as well as technical and logistic support in the organization of project and mission activities such as trips, visits, workshops and seminars;
• Assist in liaising and networking with IOM relevant partners (e.g. UN, NGOs, IGOs, private and public sector etc.);
• Assist in information collection and research for UN coordination activities and appeals, such as the CAP, the clusters, the CHF, the Joint Planning Unit, etc.;
• Assist in drafting/editing project intermediate and final reports as assigned by the Project Development Officer;
• Assist in liaising with the Regional Office and HQ as well as other IOM missions to ensure timely submission and donor compliance of project proposals and reports;
• Assist in maintaining continuous dialogue with donors, other IOM missions and HQ to facilitate a coordinated approach to project development and implementation; identify synergies with IOM programmes and make recommendations on donor/partner engagement;
• Assist the Project Development Officer in identifying and contacting potential donors and partners as well as researching and studying available funding opportunities for future IOM projects and developing donor profiles;
• Regularly update and maintain the resource mobilization matrix and other databases in cooperation with the Project Development Officer and other IOM staff;
• Represent IOM in coordination meetings with other development partners, UN agencies as well as national and international workshops, seminars and conferences as requested;
• Undertake duty travel as needed;
• Undertake any other duties as may be assigned.

Desirable Competencies:
 

Behavioral:

• Takes responsibility and manages constructive criticism; 
• works effectively with all clients and stakeholders; 
• promotes continuous learning; communicates clearly; 
• takes initiative; 
• plans work, anticipates risks, and sets goals within area of responsibility;
• contributes to a collegial team environment; 
• incorporates gender related needs, perspectives and concerns, and promotes equal gender participation; 
• works with internal and external stakeholders to meet resource needs of IOM; 
• works well under pressure and meets tight deadlines.

Technical:

• Delivers on set objectives in hardship situations; 
• effectively coordinates actions with other implementing partners; 
• works effectively with local authorities, stakeholders, beneficiaries, and the broader community to advance country or regional objectives.

Desirable Qualifications and Experience:

• Completed Bachelor’s Degree in Social Science or an equivalent field of study.
• Minimum of five years of professional experience working in project development in the field of migration and/or development.
• Minimum of three years specific experience in East or the Horn of Africa.
• Minimum 3 years working experience in international or non-governmental organization(s).
• Strong reporting skills and proven experience writing and editing technical documents including project proposals, reports, concept notes, presentations and similar documents.
• Thorough knowledge and understanding of the migration context and current development planning in Somalia.
• Demonstrated capacity to reach out to and liaise with donors, partners and other stakeholders.
• Ability to work independently and as part of a team.
• Familiarity with UN processes including the UNDAF, CHF, CAP and the cluster system.
• Good computer and IT skills, including MS Office suite.
• Fluency in spoken and written English. Knowledge of Somali language an advantage.

Method of Application: Interested candidates should submit CV and a cover letter indicating the Vacancy Notice Number, with three professional references and contacts (email or telephone) to the:
 

International Organization for Migration (IOM)
Human Resources Department
Gitanga Groove, off Gitanga Road
P.O. Box 1810 – 00606
Nairobi
 

OR Send by email to: hrsomalia@iom.int
 

Only short listed candidates will be contacted.

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BBC Media Research Officer Job in Kenya

BBC Media Action uses media and communications to reduce poverty and promote human rights in developing countries. 

To achieve this, BBC Media Action partners with civil society, local media and governments to:

• Produce creative programmes in multi-media formats which inform and engage audiences around key development and humanitarian issues.
• Strengthen the media sector through building professional capacity and infrastructure.

Our aim is to inform, connect and empower people around the world and our work is built on insights from our research and engagement with communities. 

For this reason we seek to recruit an experienced professional to fill the role of:

Research Officer

This is an exciting opportunity to join a growing organisation and to be part of a dynamic global team of researchers. 

The Research Officer will contribute to the design, implementation, reporting and dissemination of high quality research, which will be used to inform and evaluate project and programme activities. 

S/he will play a key role in ensuring that both quantitative and qualitative research is conducted and analysed to the highest standard and that strict codes of ethics are adhered to.

Candidates must have:

1. Tertiary qualifications in the social sciences, preferably in development studies, project/ business management, mass-communication or other relevant educational background.
2. 3 years experience in a robust research environment within an INGO, a research organisation or a media/commercial enterprise.
3. Strong quantitative research and analysis skills, including cleaning and manipulating large data sets, data processing and analysis.
4. Strong statistical techniques including regression and factor analysis using SPSS.
5. Good understanding of qualitative research and data analysis, ensuring that the interpretation of data supports programme/project design.

Closing date for applications is Friday, 22nd March 2013

Candidates must be Kenyan citizens. Candidates who meet the specifications should submit a covering letter and CV in one document to infokenya@bbcmediaaction.org with the job title clearly stated in the subject line.

Please note that applications which do not include both the covering letter and CV in one document will not be considered.

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KWS Business Dev, Risk Manager, Internal Auditor Jobs in Kenya

Kenya Wildlife Service (KWS) is a State Corporation whose responsibility is to manage and conserve wildlife in Kenya. 

The Service seeks to recruit dynamic, innovative and experienced individuals to fill the following positions at the Headquarters.

1. Head - Marketing & Business Development - Job Grade “3b” - One (1) Vacancy

Reporting to the Deputy Director Strategy & Change, the overall responsibility will be to steer the formulation and implementation of sustainable marketing and business strategies and initiatives that will make KWS self supporting.

Duties and Responsibilities

• Develop, formulate and review marketing & business policies & strategies that can optimize benefits to KWS.
• Develop and execute marketing plans and programmes, both short & long term, to ensure the profit growth and expansion of service products.
• Research, analyze and monitor financial, technological and demographic factors so that market opportunities may be capitalized and the effect of competitive activity minimized.
• Develop and implement appropriate business systems and managing KWS tourism facilities to meet customers’ expectations.
• Develop tourism products and determine the appropriate pricing and marketing strategies that can optimize benefits to the organization.
• Ensure timely and accurate tourism related management information is provided to stake holders and ensure appropriate MoUs with the stakeholders are written in line with the policy.
• Explore potential commercial business opportunities to KWS.
• Prepare and present regular reports on the KWS business status.

Job Requirements

• Bachelor’s Degree in business related discipline, tourism or travel and tours.
• Masters Degree in Business Administration with specialization in marketing management or equivalent from a recognized institution.
• Team player with excellent managerial, organization and interpersonal skills.
• Communication, report writing, interpretation of scientific and financial journals, legal documents, response to customer enquiries and complaints and negotiation skills are a must.
• ICT skills.
• Must be a member of a recognized professional body.
• Minimum five (5) years working experience at senior management level.
• Demonstrated track record in developing and implementing business and market strategies.

2. Risk Manager - Job Grade “4” - One (1) Vacancy – Re-advertisement

Reporting to the Head Internal Audit and Risk, the overall responsibility will be to develop and maintain a risk management strategy for the Service.

Duties and Responsibilities

• Develop and maintain a risk management strategy for the Service.
• Develop and implement systems, policies and procedures for identification, collection and analysis of risk related information.
• Evaluate adequacy and effectiveness of controls and methodology established by management to ensure that identified risks are appropriately mitigated at both strategic and operational level.
• Participate in the formulation and review of risk management and control activities for the Service to ensure they meet the set objectives and are worthwhile investments.
• Understand the environmental risk management systems and controls in conservation and put in place controls to monitor the full implementation of these systems with a focus on risk aggregation.
• Develop a model for assessing risk and templates to be used by technical staff to assess the level of risk.
• Review new and on-going management plans to ensure that they are carried out only after a comprehensive risk assessment is done.
• Prepare reports for the Board Audit and Risk Committee and Senior Management in respect of ecological risk.

Job Requirements

• Bachelor’s Degree from a recognized University.
• Certification in risk management will be an added advantage.
• At least three (3) years working experience in risk management in a reputable organization.
• Good understanding of key drivers that influence and determine strategic decisions.
• Self motivated with ability to meet tight deadlines.
• A team player with excellent communication and interpersonal skills and a positive attitude towards work.
• Good understanding of techniques to manage and mitigate operational risks.
• Willing to challenge the status quo.

3. Senior Internal Auditor (Operations & Systems Audit) - Job Grade “6” - Two (2) Vacancies

Reporting to the Manager – Internal Audit, the overall responsibility will be to provide support to Internal Audit Department in order to achieve its objectives.

Duties and Responsibilities

• Assist in preparation of annual audit work plans.
• Preparation of audit programs.
• Undertake financial, operational and investigative audits.
• Undertake detailed Information Systems audits.
• Supervision of internal auditors.
• Continuous risk assessment of strategic and operational risks.
• Review of final accounts and management reports.

Job Requirements

• Bachelor’s Degree in Business, Economics or IT.
• Must be CPA /ACCA Finalist or holder of equivalent qualification.
• CISA will be an added advantage.
• Knowledge in use of CAATs e.g. ACL, IDEA.
• Knowledge of BSC performance management system will be an added advantage.
• Minimum of three (3) years of relevant working experience in a reputable organization

Interested and suitably qualified individuals should forward their applications enclosing copies of their academic and professional certificates, copy of ID card, detailed CV indicating work experience, current remuneration and employer, daytime telephone contact - both office and mobile, names, addresses and emails of three (3) referees, to reach the undersigned not later than Monday 25th March, 2013. 

Only shortlisted candidates will be contacted.

Director
Kenya Wildlife Service
P. O. Box 40241 - 00100
Nairobi

KWS is an equal opportunity employer and is committed to achieving workforce diversity in terms of gender and culture; women and persons with disabilities are therefore encouraged to apply.

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Final Evaluation Team Leader, Natural Resource Management and Biodiversity Conservation Program, Kenya

Final Evaluation Team Leader,
 

Natural Resource Management and Biodiversity Conservation Program, Kenya

Company Profile:  MSI is a Washington, D.C.-based international development firm providing specialized short- and long-term technical assistance. Since its 1981 founding, MSI has grown in size and technical scope, now implementing and managing more than 70 projects worldwide. 

More than 30 are long-term, many in conflict-prone or fragile states that include Iraq, Afghanistan, Pakistan, South Sudan and the Democratic Republic of Congo. 

Today, our range of technical expertise includes analytical and field projects in democracy and governance, economic growth, strategic planning, organizational capacity building, health and the justice sector. MSI focuses on helping our local partners foster progress, manage change and improve the effectiveness of development assistance. 

We expanded our global footprint in 2008 by becoming part of Coffey International Development, a leading development firm that is part of Coffey International Limited, a publicly traded company on the Australia Stock Exchange. Alongside Coffey, MSI has corporate offices in 17 countries. 

Together, MSI and Coffey International Development employ more than 1,400 professionals worldwide. 

For more information on MSI, please visit our website at www.msiworldwide.com.

Project / Proposal Summary: 
 

Under this task order, MSI will conduct a final performance evaluation of the Laikipia Natural Resource Management and Biodiversity Conservation Program primarily for compliance and learning. 

The evaluation will serve three primary purposes: 

1) to examine the extent to which the project’s objectives and goals – at all results levels – have been achieved; 

2) to understand if the interventions have resulted into improved conditions and diversity of natural resources in the rangelands, forests, wildlife and river systems; and 

3) to capture lessons that can be applied to current and future interventions in the Laikipia landscape.  

The findings will be presented to: the Agriculture, Business, and Environment Office (ABEO) within USAID/Kenya. In addition, ABEO expects findings to be shared with Laikipia Wildlife Forum (LWF) and other Funding Partners (FPs) engaged in similar activities in Laikipia County.

Position Summary:
 

The Team Leader will work closely with a technical specialist to answer evaluation questions that address key issues of project impact, design, sustainability and lessons or best practices that are relevant for future programming.  

The questions should be considered both at a partnership or management level across LWF activities and also at the activity level for each resource – rangelands, forests, wildlife and water.

Responsibilities:
 

The Team Leader will address the following key questions:

• How has the project performed in terms of achieving projected results and impact, and how effective is the M&E system in measuring them?
• Has the project interventions resulted into improved conditions and diversity of natural resources in the rangelands, forests, and river systems and how can this be scaled up to a wider landscape level? 
• What factors beyond the control of LWF played a significant role in affecting, positively or negatively, the underlying challenges the project sought to address, and what was done to adjust the project design to those factors?

Qualifications:

• A minimum of a Master’s Degree in monitoring and evaluation, research methodology, or related field.
• Ten years of professional experience in implementing, monitoring and evaluating development programs in developing countries, particularly in Africa, with extensive experience leading evaluations – preferably with experience on USAID economic growth evaluations relating to natural resource management and development projects. 
• Strong background in social and cultural issues affecting rural development, including gender.
• In depth understanding of natural resource management and biodiversity conservation.
• Demonstrated written communications skills, especially in drafting evaluations, assessments and reports, required.
• Familiarity with USAID Forward quality evaluation standards and requirements.
• Must be willing to travel to remote areas of Kenya.

Only candidates who have been selected for an interview will be contacted. 

No phone calls, please.

To apply, please visit our website: www.msiworldwide.com.

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TEREF Emergency WASH Volunteer Officer Job in Kenya

Emergency WASH Volunteer Officer - TEREF
 

Job Location: Nairobi - St John Programs in Kenya (SJKP) Headquarters
 

Job Description:
 

For nearly 83 years St John Programs in Kenya has been on the forefront in facilitating sustainable appropriate, affordable health and development to the hard to reach and poor of the poor communities. 

We work with communities, our dedicated volunteers, Government line ministries and various relevant departments and likeminded stakeholders to deliver this.
 

Our Approach
 

St John Kenya Programs has been forging partnerships with communities in need to address complex problems related to health, economic development, disasters, Conflicts and nutrition, and building effective governance and institutions.
 

Program Background
 

For nearly 83 years SJKP has been on the forefront in facilitating sustainable appropriate, affordable health and development to the hard to reach and poor of the poor communities. 

We work with communities, our dedicated volunteers, Government line ministries and various relevant departments and likeminded stakeholders to deliver this.
 

Our Approach
 

St John Kenya Programs has been forging partnerships with communities in need to address complex problems related to health, economic development, disasters, Conflicts and nutrition, and building effective governance and institutions.
 

The Tana River Emergency Program (TEREF)
 

During the recent inter ethnic clashes conflicts in Tana River, more than 100 people were confirmed died, hundreds of households displaced, houses and livelihoods were destroyed. Hospitals and clinics were overwhelmed by the increased number of patients, and their supplies rapidly depleted. 

Nurses and doctors from ‘wrong’ communities had to flee for their lives even as tensions and ethnic animosity escalated. Hundreds had gone through traumatic experiences; women and children had been forced to flee their only shelters and homes. 

Majority of the IDPS have now been integrated into communities around, however poor Sanitation and hygienic practices   have rendered many children susceptible to life threatening diseases like diarrhoea and Respiratory Tract Infection (RTI). Normalcy is slowly returning, although inter-ethnic cohesion is still a dream that is yet to be realized  

Since  February 2013 SJKP in partnership  with MoH and other stakeholders  with support from the International Office designed the TEREF
 

The main objective of the programme is to improve the holistic well being of victims of adversarial groups in Tana River, specifically women and Children
 

Program outcome: increased resilience and coping mechanism levels among women and children at risk in Tana River County through the following key strategic interventions

Job Summary

The WASH Officer’s main tasks lie in the assessment, analysis and prioritization of urgent WASH response needs, the designing, implementation and coordination of emergency WASH interventions, and the training of local staff and stakeholders in WASH related topics.

Essential Duties and Responsibilities:
1. Assessment

• Provide water, sanitation and hygiene sectoral leadership and expertise in relevant needs assessments and analysis.
• Conduct initial rapid assessment of current situation in collaboration with health workers and affected population; determine priorities and immediate activities and resources.
• Represent SJKP to stakeholders and Governmental and non-Governmental agencies
• Assess in-country resources and capacities (human, material and financial) for response with relevant staff and agencies.

2. Programme Design

• Define aims and objectives of the overall WASH response programme.
• Design an appropriate overall response to the current emergency, taking into account the needs of the community; the current levels of capacity and cooperation within the Health structures; and eventual expanding of current programs.
• Select and design water systems including source selection (ground water, surface water), abstraction, storage, treatment and distribution for new systems and/or the rehabilitation of old systems.
• Select and design the most appropriate form of sanitation system (to include excreta disposal, vector control, solid waste disposal, drainage) taking full account of local conditions, resources, customs and cultural norms.
• Select and design, in collaboration with other actors a suitable hygiene promotion strategy
• Ensure that issues of protection, gender, livelihoods, DRR and environmental impact, operation and maintenance and sustainability are factored into the programme design.
• Ensure Sphere standards both qualitative and quantitative are considered and any departures documented.
• Develop letters of intent, concept papers, budgets and proposals in respect of the above.

3. Response Management and Implementation

• Plan and manage WASH programme in a phased and prioritised manner with full consultation and co-ordination with SJKP staff and other agencies both governmental and non-governmental.
• Ensure gender is fully considered throughout the project cycle with women being enabled to influence decision- making around WASH issues.
• Organize with the logistics and finance departments materials and support needed for all activities.

Job Requirements:

• Bachelor’s degree (emphasis in Water/Public Health/Sanitation)
• 1+ years of relevant work experience (minimum of 1 years in humanitarian situations; camp settings a plus)
• Experience in emergency response, including rapid assessments and needs analysis
• Experience in hygiene promotion in humanitarian contexts
• Ability to work in extreme weather conditions
• Profound cross-cultural awareness and sound knowledge of public health issues
• Ability to exercise sound judgment and make decisions independently
• Extremely flexible, and have the ability to cope with stressful situations and frustrations
• Ability to relate to and motivate local staff effectively
• Creativity and the ability to work with limited resources
• Sense of humor
• Fluency in English (both oral and written skills)

Applications to be emailed to lotern.brown@stjohnkenya.org

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TEREF Emergency WASH Volunteer Officer Job in Kenya

Emergency WASH Volunteer Officer - TEREF
 

Job Location: Nairobi - St John Programs in Kenya (SJKP) Headquarters
 

Job Description:
 

For nearly 83 years St John Programs in Kenya has been on the forefront in facilitating sustainable appropriate, affordable health and development to the hard to reach and poor of the poor communities. 

We work with communities, our dedicated volunteers, Government line ministries and various relevant departments and likeminded stakeholders to deliver this.
 

Our Approach
 

St John Kenya Programs has been forging partnerships with communities in need to address complex problems related to health, economic development, disasters, Conflicts and nutrition, and building effective governance and institutions.
 

Program Background
 

For nearly 83 years SJKP has been on the forefront in facilitating sustainable appropriate, affordable health and development to the hard to reach and poor of the poor communities. 

We work with communities, our dedicated volunteers, Government line ministries and various relevant departments and likeminded stakeholders to deliver this.
 

Our Approach
 

St John Kenya Programs has been forging partnerships with communities in need to address complex problems related to health, economic development, disasters, Conflicts and nutrition, and building effective governance and institutions.
 

The Tana River Emergency Program (TEREF)
 

During the recent inter ethnic clashes conflicts in Tana River, more than 100 people were confirmed died, hundreds of households displaced, houses and livelihoods were destroyed. Hospitals and clinics were overwhelmed by the increased number of patients, and their supplies rapidly depleted. 

Nurses and doctors from ‘wrong’ communities had to flee for their lives even as tensions and ethnic animosity escalated. Hundreds had gone through traumatic experiences; women and children had been forced to flee their only shelters and homes. 

Majority of the IDPS have now been integrated into communities around, however poor Sanitation and hygienic practices   have rendered many children susceptible to life threatening diseases like diarrhoea and Respiratory Tract Infection (RTI). Normalcy is slowly returning, although inter-ethnic cohesion is still a dream that is yet to be realized  

Since  February 2013 SJKP in partnership  with MoH and other stakeholders  with support from the International Office designed the TEREF
 

The main objective of the programme is to improve the holistic well being of victims of adversarial groups in Tana River, specifically women and Children
 

Program outcome: increased resilience and coping mechanism levels among women and children at risk in Tana River County through the following key strategic interventions

Job Summary

The WASH Officer’s main tasks lie in the assessment, analysis and prioritization of urgent WASH response needs, the designing, implementation and coordination of emergency WASH interventions, and the training of local staff and stakeholders in WASH related topics.

Essential Duties and Responsibilities:
1. Assessment

• Provide water, sanitation and hygiene sectoral leadership and expertise in relevant needs assessments and analysis.
• Conduct initial rapid assessment of current situation in collaboration with health workers and affected population; determine priorities and immediate activities and resources.
• Represent SJKP to stakeholders and Governmental and non-Governmental agencies
• Assess in-country resources and capacities (human, material and financial) for response with relevant staff and agencies.

2. Programme Design

• Define aims and objectives of the overall WASH response programme.
• Design an appropriate overall response to the current emergency, taking into account the needs of the community; the current levels of capacity and cooperation within the Health structures; and eventual expanding of current programs.
• Select and design water systems including source selection (ground water, surface water), abstraction, storage, treatment and distribution for new systems and/or the rehabilitation of old systems.
• Select and design the most appropriate form of sanitation system (to include excreta disposal, vector control, solid waste disposal, drainage) taking full account of local conditions, resources, customs and cultural norms.
• Select and design, in collaboration with other actors a suitable hygiene promotion strategy
• Ensure that issues of protection, gender, livelihoods, DRR and environmental impact, operation and maintenance and sustainability are factored into the programme design.
• Ensure Sphere standards both qualitative and quantitative are considered and any departures documented.
• Develop letters of intent, concept papers, budgets and proposals in respect of the above.

3. Response Management and Implementation

• Plan and manage WASH programme in a phased and prioritised manner with full consultation and co-ordination with SJKP staff and other agencies both governmental and non-governmental.
• Ensure gender is fully considered throughout the project cycle with women being enabled to influence decision- making around WASH issues.
• Organize with the logistics and finance departments materials and support needed for all activities.

Job Requirements:

• Bachelor’s degree (emphasis in Water/Public Health/Sanitation)
• 1+ years of relevant work experience (minimum of 1 years in humanitarian situations; camp settings a plus)
• Experience in emergency response, including rapid assessments and needs analysis
• Experience in hygiene promotion in humanitarian contexts
• Ability to work in extreme weather conditions
• Profound cross-cultural awareness and sound knowledge of public health issues
• Ability to exercise sound judgment and make decisions independently
• Extremely flexible, and have the ability to cope with stressful situations and frustrations
• Ability to relate to and motivate local staff effectively
• Creativity and the ability to work with limited resources
• Sense of humor
• Fluency in English (both oral and written skills)

Applications to be emailed to lotern.brown@stjohnkenya.org

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DRC Program Director Job in Kenya

Program Director

Based in Nairobi with frequent travel to Somalia (1 year renewable contract)

Availability: May, 2013.

The NGO Safety Program (NSP) for Somalia / Somaliland is a program created by NGOs, which aims at supporting International and National NGOs to operate safely and securely in Somalia / Somaliland.

NSP, initially called the NGO Security Preparedness and Support (NGO SPAS), was established in 2004 by NGOs operating in Somalia / Somaliland. 

NSP is administratively and legally hosted by the Danish Refugee Council (DRC) to provide it with a legal and administrative framework, through which to fulfill its functions more efficiently, effectively and accountably.

The Program director has 4 core responsibilities:

• To be NSP official representative
• To provide leadership and give strategic direction to NSP
• To mobilize and manage NSP staff and resources to achieve NSP strategy
• To provide a high and operational level of understanding of the Somali context to NGOs

For details about the position and requirements please refer to the full vacancy advert on Reliefweb

For general information about the Danish Refugee Council, please consult www.drc.dk.

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NDI Legal Advisor Job in Somalia

Legal Advisor

The National Democratic Institute’s (NDI) Somalia program is seeking a Legal Advisor to be a seconded consultant to the Office of the Speaker of the National Federal Parliament of Somalia, the House of the People (HoP). 

The Legal Advisor will provide technical assistance and advice to the Speaker and Members of Parliament (MPs) on both the parliament’s internal practices and on the substance of legislation before the HoP. This is a six-month assignment based in Mogadishu.

TOR:

• Respond to requests from the Speaker to review and provide advice regarding legislation, rules, and, regulations introduced/and or issued by the executive branch of government Serve as a liaison for the Speaker with the executive branch on technical aspects of legislation before the HoP.
• Advise the Speaker and the House Affairs Committee regarding laws passed by the HoP to ensure they are consistent with the Provisional Constitution as well as international treaties and conventions to which the government of Somalia is a signatory.
• Advise the Speaker and the House Affairs Committee regarding that the HoP is acting in compliance with the Provisional Constitution and its internal Rules of Procedure and provide advice on the use of the HoP’s Rules of Procedure.
• At the request of the Speaker, liaise with representatives of the Federal Member States of Somalia, civil society representatives, representatives from international organizations, and other interested parties on the technical aspects of legislation being or to be considered by the HoP.
• Assist parliamentary committees and other MPs in drafting legislation or scrutiny of draft laws and formulation of amendments and track issues that arise during the course of the assignment that may require legislative action.
• Write memorandums, briefing documents, and reports related to the above duties and responsibilities and provide briefings to the Speaker and other parliamentary members.
• Assist NDI team in tracking the progress of the HoP towards benchmarks for democratic legislatures and submission of weekly report on the work done to NDI.

Qualifications:

• Law degree; in addition, Master in Law (LL.M.) in comparative law or constitutional law preferred. 
• Minimum ten (10) years of relevant work experience with legislative bodies as an employee or consultant. 
• Experience with drafting and reviewing legislation related to constitutional implementation. 
• Experience with constitutional design issues including issues related to federalism.
• Experience in post-conflict settings highly preferred.
• Excellent written and oral communication skills required.
• Fluency in English required, fluency in Somali strongly preferred.

Kindly submit your application online to kssadmin@ndi.org no later than Tuesday, March 19 2013.The position is to be filled immediately. No phone calls please.

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Creative Associates International Kenyan Jobs

Creative Associates International is hiring the following positions for an upcoming regional crossborder conflict management project based in Kenya:
 

1. Chief of Party 

Job Code: COP
 

Required Skills:

• Minimum of advanced degree in a related field, & 10 years’ experience implementing int’l development activities, 5 years senior program management directly supervising professional & support staff;
• Experience designing & managing early warning systems, and working with civil society development;
• Experience awarding & managing grants to local organizations, and facilitating collaboration among different technical fields & various stakeholders;

2. Deputy Chief of Party 

Job Code: DCOP
 

Required Skills:

• IGAD member state nationality;
• Minimum of an advanced degree in related field, and 7 years’ implementing int’l development activities, and 3 years in senior program management, directly supervising professional and support staff;
• Experience in conflict mitigation and management programs, as well as facilitating collaboration among different technical fields & various stakeholders;
• Experience awarding & managing grants to local organizations;

3. Finance & Administration Manager 

Job Code: Finance
 

Required Skills:

• Bachelor’s degree in Accounting, Auditing and Finance, Business Administration and an ACA/ACCA/CPA or other recognized professional accounting qualification;
• Minimum 5 years’ progressively relevant experience managing finances of US$20mil to $50mil project (including subgrants), including work for U.S. gov’t agencies and/or other donors;
• Thorough knowledge & understanding of professional accounting principles, theories, practices, & terminology (private sector, governmental, & non-profit), narrative reports, workflow charts, etc; and
• High proficiency Microsoft Excel, Word, & accounting software programs.

4. Monitoring & Evaluation Manager 

Job Code: M&E
 

Required Skills:

• Bachelor’s degree in a related field;
• Minimum 5 years’ experience designing, managing & implementing results-based M&E activities (including for M&E role on USAID conflict program), & analyzing quantitative & qualitative data;
• International development organization experience & knowledge of reporting procedures, best practices, guidelines & tools for monitoring & evaluation, especially impact evaluation, as well as USG & other donor contract, cooperative agreements, and grant regulations.;
• Excellent computer software skills in Excel & other data management systems; and
• Applicants for all positions must have excellent written & verbal communication skills in English, familiarity with USAID policies & procedures, & experience working in IGAD member states.

To apply, please email your CV to Recruitment@CreativeDC.com, and list the appropriate Job Code in the subject line

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Administrative Assistant Job in Kerugoya Kenya

Muhigia Sacco society ltd is a countrywide, leading medium sized, fast growing and licensed deposit taking Sacco in Kenya. 

Since its inception in 1976, the Sacco’s mandate has been to improve the social-economic wellbeing of its members through prudence management of its resources.
 

In order to assist the Sacco achieve its mission, vision and objectives, Muhigia Sacco is seeking to recruit a self-motivated, dynamic, creative, energetic, charismatic, result oriented and experienced person to fill the following position:
 

Administrative Assistant
 

Job Summary
 

Reporting to the Chief Executive Officer, the holder will be responsible for providing corporate administrative support to the CEO.

Qualifications, experience and skills

• Bachelor’s degree in Business administration or equivalent from a recognized university. (HR bias will be an added advantage)
• At least C in KCSE.
• Diploma in Secretarial course from a recognized institution.
• Certificate in office management and administration.
• Proficiency in computer applications, more specifically Microsoft office.
• At least 3 years experience in a similar capacity in a busy financial institution.
• Must have excellent communication skills, and good interpersonal relation.
• Should be between the age of 25 – 35 years old.

Qualified applicants should send their hand written application letters and detailed CVs together with copies of certificates/transcripts and testimonials to the undersigned not later than Thursday 28th March, 2013.
 

The Chairman
Muhigia Sacco Society Ltd
P. O. Box 83 – 10300
Kerugoya
 

Email: info@muhigiasacco.coop

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KenCall EPZ Jobs in Nairobi Kenya

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country. We provide telemarketing and customer support services to customers in Britain and the U.S.

As we expand, the following vacancies are available that will give you the opportunity to join a team of energetic, enthusiastic and enterprising people who are committed to shaping the future of this industry.

Title: Projects Coordinator
Location: Nairobi, Kenya
Openings: 1

Description

• Project planning and implementation.
• Monitoring of various tasks in different departments.
• Determining and setting up of new client requirements.
• Setting, coordinating, and monitoring project targets for various teams based on client requirements.
• Liaising with clients and management by scheduling meetings and getting updates of various projects.
• Conduct project scoping and discovery of service requirements details, processes and outsourcing development.
• Planning and managing all logistical operation set up activities around accounts designated to call centre, i.e. set up, recruitment, training, IT, and general operations.
• Managing project rollouts and existing activities. This entails observing time deadlines between management and external clients.
• Ensuring that all work conforms to the scope of work.
• Regularly conduct briefings, implement status meetings and regular reporting to senior management.
• Systematically coordinate project staff to ensure that all project elements are delivered within their schedules.
• Create, write, and coordinate proposals for based on initial client meetings and campaign strategies developed for clients

Personal Attributes

• Excellent communication skills; written and verbal.
• Solid organizational skills
• Great attention to details
• Ability to multi-task
• Strong work ethic.
• Ability to manage complex order processing and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Flexibility to work in shifts including weekend and nightshifts.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Educational and/or Other Requirements/Qualifications

• Undergraduate degree in Business, Projects Management
• Good at multi-tasking.
• Very good communicator in both written and verbal business English
• Able to adapt to a new work environment quickly
• Enjoys working around other people.
• Capable of managing a team.
• Preferably have experience in a Contact Centre.

Title: Inbound International Account - Customer Service Representatives
Location: Nairobi, Kenya
Openings: 50

Main responsibilities of the Job include:

Provision of excellent and professional customer service by:

• Responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers and resolving
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Personal Attributes

• Superior customer service skills and ability to maintain positive working relationships
• Solid organizational skills
• Great attention to details
• Ability to multi-task
• Strong work ethic.
• Ability to manage complex order processing and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Excellent communication skills; written and verbal.
• Flexibility to work in shifts including weekend and nightshifts.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Educational and/or Other Requirements/Qualifications

• MUST HAVE A CLEAR NEUTRAL ACCENT WITH AN AMERICAN ORIENTATION
• Must have an excellent command of English
• University degree/ College Diploma in a related field
• Preferably have experience in Customer Service in a Contact Centre.

Title: Quality Analyst
Location: Nairobi, Kenya
Openings: 5

Description
 

The Quality Analyst (QA) will be a member of the Quality Assurance team responsible for monitoring, measuring and improving performance standards. 

The Quality Analyst role will be multi-faceted and will include call monitoring, call calibration, call process review, remediation coaching and management level reporting. 

The Quality Analyst will project a professional image and be a model of excellence for the team.
 

Primary duties & responsibilities:

• Works in conjunction with Quality Assurance Manager and Management team to ensure success of the customer service unit
• Following training, becomes a subject matter expert in client’s benefit programs and processes, as well as with the service center’s identified internal operating processes
• Collaborates with Quality Assurance Manager to identify and recommend efficiencies and process improvements and participates in process improvement initiatives
• Understands call quality scorecard and score guidelines and utilizes to properly evaluate individual calls and transactions
• Assists with call monitoring and evaluation by listening to recorded calls as well as executing simultaneous side by side call review with team members
• Documents each call monitoring session in detail
• Compiles, prepares and analyzes quality reports and performance trends on an identified established basis and makes recommendations for process. Identifies key recurring issues
• Performs periodic consultation sessions with individuals and small groups to assist with individual performance reporting and coaching
• Participates in external and internal calibration and observation sessions to ensure consistency in the evaluation process
• Provides phone support as needed to ensure the success and achievement of required departmental call metrics
• Responsible for accuracy in all documentation
• Creates, implements and updates required quality statistical reports
• Assists in the administration of the QA Rewards & Recognition Program
• Manages assigned workload, setting goals, prioritizing work, evaluating results and taking corrective action as needed
• Works with a high level of Integrity and maintains confidentiality
• Operates with intense dedication to the success of our external and internal clients
• Performs all other job duties/tasks as assigned

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Educational and/or Other Requirements/Qualifications

• Minimum 2 years Call Center experience A MUST
• Post-secondary education or equivalent experience
• Exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles
• Quality call monitoring experience preferred
• Superior interpersonal skills and ability to effectively listen and communicate complex information in a clear and concise manner to motivate and inspire agents to higher levels of performance
• Communicates effectively and appropriately; uses good judgment as to what to communicate and to whom, engages the contributions of people at all levels, embraces diversity and can prepare effective written documents
• Must be able to work well in a team environment
• Bilingual a plus

Title: Service Delivery Manager
Location: Nairobi, Kenya
Openings: 1

Description
 

The Service Delivery Manager is an important role within the KenCall Operations management team, the service delivery manager will be instrumental in managing our contact center to achieve our KPIs; the successful candidate will have the opportunity to take ownership of businesses processes, provide guidelines and support to our contact center team leaders and therewith actively contribute to the continued success of our customer operations

Primary duties & responsibilities:

• Manage the daily relationship with the clients
• Identify and communicate areas for continued process improvements.
• Ensure that staff are equipped to meet Service Level Agreements (SLAs) and to achieve all KPIs.
• Provide regular / ad-hoc reporting and manipulate data as requested.
• Manage quality and customer experience together with the Quality Manager.
• Assist in developing policy/procedure documents.
• Manage contact center performance statistics and action appropriately.
• Assist with monthly forecasting.
• Provide detailed reporting as required

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Educational and/or Other Requirements/Qualifications

• Business degree preferred
• 2-3 years experience in a call centre environment will be an added advantage.
• Strong analytical, communication and organizational skills
• High attention to detail
• Ability to work and thrive in a multi-tasked, fast paced environment
• Professional work ethic
• Project Management skills
• High proficiency in MS Office tools (Word, Excel, PowerPoint)
• Team player

Title: Team Leader
Location: Nairobi, Kenya
Openings: 5

Description
 

A Team Leader is charged with creating and managing a customer service team of 10-20 people, who consistently exceeds performance goals for responding to customer inquiries. 

The candidate must have broad leadership competencies and the ability to be successful and to help ensure the success of others.

Key Competencies:

• Leadership skills: ability to listen, provide constructive feedback and support to customer service representatives, to develop strong sense of team and develop CSR’s skills
• Team management skills: conflict resolution, being able to manage employees’ expectations, identifying and implementing strategies for building team effectiveness and cooperation, provide encouragement and inspiration to the team, lead cross-functional teams
• Verbal and written communication skills to provide guidance to team members and to handle customer contact from a variety of sources. Ability to communicate effectively through various communication channels with team members, customers and senior management
• Analytical thinking/problem solving skills: to review and act on performance metrics and address problems efficiently
• Knowledge of contact centre business issues: trends, applications, scheduling, project management and ensuring that customer expectations are met
• Knowledge of contact centre business and management processes, including change management techniques and processes as well as innovative approaches to learning and training

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Educational and/or Other Requirements/Qualifications

• 2+ years of related Team Leader/Supervisor experience in a call centre - A MUST
• Post-secondary education or equivalent experience
• Customer contact centre experience preferred
• Exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles
• Superior interpersonal skills and ability to effectively listen and communicate complex information in a clear and concise manner to motivate and inspire Benefit Specialists to higher levels of performance
• Communicates effectively and appropriately; uses good judgment as to what to communicate and to whom, engages the contributions of people at all levels, embraces diversity and can prepare effective written documents
• Must be able to work well in a team environment

Title: Contact Centre Agent
Location: Nairobi, Kenya
Openings: 100

Job Profile
 

The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Main Responsibilities of the Job:

Provide professional customer service by:

• Listening attentively to customers and responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Working Conditions

• Hours of work will vary and shift work will be required
• Agents may be required to sit for long periods of time

Main Skills

• Excellent verbal and written communication skills
• A minimum typing speed of 30wpm (A MUST)
• Ability to learn detailed instructions quickly
• Superior problem solving skills
• A high level of comfort in purchasing and using digital music
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively
• Technical aptitude

Personal Attributes

• Strong work ethic
• Exceptional customer service skills
• Ability to recognize sales opportunities
• Excellent telephone manner
• A Passion for the music and media industry
• Positive attitude
• Excellent personal grooming
• Clear neutral accent

Educational and/or Other Requirements/Qualifications

• An Education background in the arts, preferably music.
• Multi-channel experience is preferred: email/chat/phone
• Knowledge of computer and communication systems
• Experience in customer service environments an asset
• Previous contact centre experience an asset
• International exposure is highly advantageous

Title: KenCall IT InternshipLocation: Nairobi, Kenya
Openings: 6

Description

We are currently looking for dedicated, energetic and proactive individuals to join our IT team in an internship position. 

The Help Desk Support Intern will have the responsibility of assisting users on various hardware or software related issues. 

This candidate will also provide IT support to all employees.

Responsibilities

• Troubleshoot, research, and resolve technical problems
• Respond to telephone calls, instant messages, email and personnel requests for technical support
• Document, track, and monitor all problems to ensure a timely resolution
• Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN
• Recommend and schedule repairs, via vendors or hands on.
• Install and configure workstations based on company needs and requirements
• Provide end users support for all LAN- based applications
• Update all IT related inventory
• Installation, uninstallation of software
• Perform other duties or special projects as requested related to area of responsibility
• Moving and Setting up of IT equipment

Personal Attributes

Must have

• Strong work ethic.
• Excellent organizational skills
• The desire to learn and is not afraid to ask questions
• Ability to maintain confidentiality at all times
• Dependable
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently

Educational and/or Other Requirements/Qualifications

• Minimum – IT diploma
• Flexibility to work in shifts including weekend and nightshifts whenever needed.
• Use of computer terminals requiring frequent mental and visual attention; and able to lift\carry servers, PCs, and other computer hardware.
• Must be willing to work in a diverse, dynamic environment and want to be part of a fun, super-skilled team.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

Only completed applications including an attached CV/Resume will be considered

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