Public Complaints Standing Committee Jobs in Kenya

Ministry of Justice, National Cohesion and Constitutional Affairs. Vacancies in the Public Complaints Standing Committee (PCSC)

The Public Complaints Standing Committee (PCSC) was formed by His Excellency the President of the Republic of Kenya in June 2007; vide gazette notice no.5826 of June 29th 2007 & no. 6327 of 13th July 2007.

The organization is mandated to receive, register, sort, classify and document all complaints against public officers in Ministries, Parastatals/State Corporations, Statutory Bodies or any other public institution.

In addition, the PCSC is mandated to enquire into allegations of misuse of office, corruption, and unethical conduct, breach of integrity, maladministration, delay, injustice, discourtesy, inattention, incompetence, misbehaviour, inefficiency or ineptitude.

The PCSC now seeks to recruit officers for an eighteen (18) months contract to fill the following positions:

1. Executive Director
One (1) Post
Job Group ‘S’

Salary scale: Kshs.100, 620 maximum Kshs.161,280 pm.

Duties and Responsibilities.

The Executive Director shall be responsible to the Committee for-:

• The day to day management of the affairs and programmes of the Committee;
• Providing appropriate background briefing to the Committee;
• Preparing the Committee reports and disseminating any information deemed relevant by the Committee to the public;
• Carrying out of the policy decisions of the Committee;
• Arranging the business for and the recording, keeping of the minutes of all decisions and proceedings of the Committee at its meetings;
• Undertaking research and liaising with other relevant bodies on behalf of the Committee: and any other function assigned by the Committee or under any written law.

Requirements for Appointment as Executive Director

A candidate must have:

• A Bachelors Degree in either Law, Business Administration, Economics, Political Science or any of the Social Sciences from a recognized university;
• A Master’s Degree in any of the above fields;
• Demonstrated skills and experience in Leadership and Management;
• A minimum of ten (10) years experience in Public Service, or in the Private sector or Non- Governmental Organization (NGO) sector, five (5) of which must have been at a senior management position; and
• Excellent Public Relations, Communication, Team building and Interpersonal skills

2. Assistant Executive Director (Media and Research)
One (1) Post
Job Group ‘P’

Salary scale: Kshs. 63,782 - maximum 81,404pm.

Duties and responsibilities

The Assistant Director will be responsible to the Executive Director.

Specific duties and responsibilities will entail:

• Providing technical support in internal and external communication;
• Establishing and implementing communication strategies;
• Preparing information and public communication reports and briefs;
• Managing the PCSC website and formulating a content management strategy;
• Liaising and coordinating with media houses on coverage of events and other public relations and activities;
• Designing and developing production and dissemination of IEC materials;
• Conducting research and preliminary enquiries into common areas of complaints;

Requirements for appointment

• A Masters degree in Mass Communication, or Business Administration;
• A Bachelors degree in Communication, Law, Political Science and/or any of the Social Sciences;
• At least ten (10) years experience in the relevant fields, three (3) of which the candidate must have served at job Group “N” in the Public Service, or in a similar position in the Private Sector or Non-Governmental Organization (NGO);
• Excellent Public Relations and communication skills, particularly in writing, facilitation and public speaking; Civil inter-personal skills; and Advanced Computer skills.

3. Assistant Executive Director (Complaints and Investigation)
One (1) Post Job Group ‘P’
Salary scale: Kshs. 63,782 - maximum 81,404pm.

Duties and Responsibilities

The Assistant Executive Director (Complaints and Investigation) will be responsible to the Executive Director.

Specific duties and responsibilities will entail:

• To receive, register, sort, classify and document all complaints against public officers in Ministries, parastatals/state corporations, statutory bodies or any other public institution;
• To review and investigate all complaints so that the Citizens rights and interests are protected;
• To prepare legal briefs and reports on complaints received by the Committee;
• To ensure compliance with statutory provisions relating to maladministration; and
• To prepare special reports on all emerging legal issues from reported complaints.

Requirements for Appointment:

• A Law degree from a recognized institution;
• A Diploma from Kenya School of Law;
• Admission as an Advocate of the High Court of Kenya;
• A Masters Degree in Law, Public Administration or Business Administration will be an added advantage;
• Must have served as a State Counsel or other comparable position for a minimum of 5 years;
• Must have demonstrated skills in investigative work and competence in handling complaints from the public; and
• Advanced computer skills in drafting and research.

4. Senior Legal Officer
One (1) Post Job Group’ N’
Salary scale: Kshs. 47,272 - maximum 63,492 pm.

Duties and Responsibilities

• To undertake legal redress on complaints received;
• Drafting of Committee reports and researching on complaints received;
• Coordinating and participating on the programmes of the committee; and
• Conduct On-job training of staff and the public on legal issues.

Requirement for Appointment for appointment to this grade a candidate must have:

• Law degree from a recognized University;
• Diploma from Kenya School of Law;
• Admission as an advocate of the High Court;
• Have served as State Counsel, or other comparable position for a minimum of two (2) years; and
• Have demonstrated administrative and professional competence at that level in the Public Service or an equivalent position in the private or NGO sector.

5. Senior Executive Secretary
One (1) Post
Job Group ‘N’

Salary scale: Kshs. 40,835 - maximum -49,636pm.

Duties and Responsibilities

• Recording dictation in shorthand and transcribing it in typewritten form;
• Typing from drafts
• Performing general office tasks;
• Writing simple routine correspondences;
• Taking charge of documents and files, including classified materials;
• Receiving and attending to visitors and ensuring security of the office, documents and equipment;
• Guiding and supervising junior staff; and
• The officer will be expected to undertake the administration of the office, training and offering professional advice to junior Secretarial Staff.

Requirements for appointment

• Kenya Certificate of Secondary Education C - (Minus);
• Diploma in Secretarial Management from a recognized institution;
• Shorthand III (Minimum 120 w.p.m.);
• Typewriting III (50 w.p.m.)/ Computerized document processing III;
• Business English III/ Communications II Commerce II;
• Office Management III/Office Administration and Management III Secretarial Duties II.
• Must have served at least minimum of three (3) years at the Grade of Executive Secretary Job Group ‘M’ in public service or comparable grade in the private sector.

6. Senior Support Staff, Cleaning Supervisor
One (1) Post
Job Group ‘D’

Salary scale: Kshs. 8,819x438- minimum 9,721pm.

Duties and Responsibilities: Carrying out cleaning and messengerial duties as instructed.

Requirements for appointment:

• Holder of Kenya Certificate of Education (KCE) Division IV or Kenya Certificate of Secondary Education (KCSE) grade D (Plain), or its equivalent from a recognized institution; and
• Computer literacy will be an added advantage.

Qualified applicants are required to fill one (1) PSC 2 (Revised 2007) form.

The forms can be downloaded through the Public Service Commission of Kenya website www.publicservice.go.ke.

Applicants should enclose their academic and professional certificates and send them to:

The Permanent Secretary
Ministry of Justice, National Cohesion
and Constitutional Affairs
P.O. Box 56057 - 00200
Nairobi

To be received not later than 20th April, 2011.

Hand delivery can be done at the Ministry’s Cooperative Bank House 8th Floor, Room No. 802.

Amb. Amina C. Mohamed, CBS
Permanent Secretary

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