Call Centre Trainer Job in Kenya

A leading Business Process Outsourcing, Information Technology Enabled Services (BPO/ITES) company is seeking to recruit an in-house trainer.

Key Responsibilities

• Responsible for the design and delivery of a variety of training courses for BPO employees.
• Creating pro-active and responsive solutions to business needs.
• Focus on continuous improvement in individual, team, business unit and organizational performance.
• Specific duties include preparation and facilitation of training courses.
• Design of instructional materials for training.
• Responsible for performing duties related to training and development. (Organize, facilitate, manage (feedback, attendance, course material), Coordinate with Group Training Dept. for training activities )

Candidate specification

• Bachelor's degree, with a major in Training or Organizational Psychology.
• Must have the ability to research, write behavioral objectives, and write training materials.
• Requires excellent one-on-one and group presentation and facilitation skills.
• Ability to use a variety of learning/training concepts and principles is required along with knowledge of adult learning.
• Excellent verbal/written communication skills as well as strong interpersonal skills and relationship building are a must.
• Information search and research skills, analytical and creative problem solving skills, questioning and feedback skills, customer service orientation and commitment to quality, responsibility, high work standards, and initiatives will be an added advantage.

To apply, send your CV ONLY to jobs@flexi-personnel.com by 15th April 2011

Kindly indicate the position and minimum salary expectation on the subject line.

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