Marie Stopes International Programme Manager Job

 Job Framework

Regional Position; South Sudan, Kenya, Uganda, Ethiopia
Marie Stopes International Sudan/ Southern Sudan (MSI S/SS) is a results-orientated, non-profit, social enterprise, which uses modern management techniques to provide family planning, reproductive and maternal healthcare and allied services.

MSI S’s goal is to meet the needs of underserved and dramatically improve access and use of family planning and other reproductive health services. MSI S is part of Marie Stopes International’s Global Partnership which works in over 40 countries worldwide.

The core responsibility of this post is to use your:

• initiative
• energy
• persistence
• results orientation
• drive
• integrity
• enthusiasm
• commitment to personal development

To further MSI’s partnership mission: enabling individuals to have children by choice not chance.

Job Title: Programme Manager
Location: Mankien PHCC, Unity State, South Sudan

Reporting to: Country Director

Duration of contract: 1 year

Probationary period: 3 months

The Programme Manager is responsible for the implementation of the Basic Services Fund grant in Unity State.

The job holder ensures that the project achieves its objectives through timely, well-planned implementation of its work plan, and that health services are delivered to high standards of clinical quality and client care.

The job holder develops the seven health facilities to maximise client flows and, in particular, delivery of reproductive health services.

Based in Mankien PHCC, Unity State, the PM will report initially to the MSI Country Director based in Khartoum, and later to the Country Director based in Juba once separation is complete

This is a senior management position where the candidate is expected to demonstrate exceptional technical, leadership, strategic and organisational management skills. The post involves extensive travel to the field within Mayom and Abiemnom counties in Unity State.

Responsibilities

1. Management of delivery of health services at 3 primary health centres and 4 primary health units

1.1 Rehabilitation of Clinics

Objective 1.1: Ensure facilities are adequately rehabilitated, equipped, staffed and managed according to MOH guidelines to provide the BPHS

• Oversee reconstruction contracts
• Procure necessary equipment and furniture for facilities

1.2 Clinical Team Building and Management

Objective 1.2: Oversee recruitment and development of the clinical and auxiliary teams for 3 primary health centres and 4 primary health units in Mayom and Abiemnom counties.

• Recruitment: Ensure positions are filled as early as possible with high calibre candidates
• HR Policies: Ensure human resource policies and practices in place, which are cognisant of the fact that many team members will remain MoH employees and not MSI SS permanent staff
• Motivation of team: Engage and motivate all team members within the centre so that they understand and work to achieve project objectives
• Performance management: Take an active approach to managing the performance of all team members by providing honest feedback on performance; providing formal reviews at least annually; setting appropriate objectives; ensuring appropriate behaviours are discussed and appropriate training plans are put in place.
• Communication: Put in place mechanisms for effectively communicating with team members ensuring that the approaches used provide opportunities for two-way discussion. Promote a feedback culture within the team.
• Rewards: Recognise those team members who go the extra mile for our clients; deliver on their objectives; and have appropriate MSI behaviours by rewarding through bonuses in consultation with the Clinical Services Manager, and other team member recognition schemes.
• Learning and development: Create a learning environment to ensure your team members have the appropriate skills to deliver service excellence; assess and forward plan for training needs, getting appropriate support from the CSM and ensure attendance on mandatory/planned courses.

1.3 Clinical Standards

Objective 1.3: Ensure MSI and Ministry of Health clinical standards are met in the delivery of primary and reproductive health care

• Take necessary steps to ensure that all clinic and outreach clients receive consistent, reliable, courteous, value for money, prompt and excellent services as perceived by the customers
• Ensure clinical teams aware of clinical standards and protocols, and are competent to perform key tasks expected of them
• Ensure resource materials such as job aides, flowcharts etc available to help service providers deliver quality and consistent care.
• Implement systems to periodically monitor clinical standards and client care, including staff coaching sessions, quality technical assessments and client exit interviews, and take remedial measures where needed.

1.4 Service Provision

Objective 1.4: Provide the highest standard of primary and reproductive health services to clients

• Ensure each client is provided with a range of reproductive health choices offered by MSI Sudan within the organisation’s philosophy of minimal intervention. This involves an obligation to treat all clients, irrespective of who provided previous care, and to implement the specific techniques and procedures developed by MSI.
• Provide treatment to clients, in accordance with MSI guidelines and standards as well as standards developed by the Southern Sudan Ministry of Health.
• Through demand generation activities, increase client flows to achieve or improve on project projections of client visits.

1.5 Community Health Promotion

Objective 1.5: Increase reach of project through Reproductive Health Promoters

• Outreach and demand generation: Manage the Health Promotion Coordinator and seek innovative approaches for the Reproductive Health Promoters (RHPs) to generate additional clients.

2. Capacity Building

2.1 Clinical Training Programme

Objective 2.1: Ensure delivery of the project’s training work plan in collaboration with MSI’s Medical Development Team

• Ensure timely implementation of project training plan for 48 health providers, which includes training in primary healthcare, Family Planning, and Basic EmONC
• Ensure 4 health providers receive training in Comprehensive EmONC and 2 TBAs or women from the local community will receive scholarships/ formal training in Community Midwifery.

2.2 Mentoring County Health Departments

• Complete training needs assessment for teams within both CHDs, with efforts made to institutionalise, as far as possible, a staff development and capacity building focus within the CHDs and SMoH
• Exit/Entry Strategy: Work alongside counterpart in the two County Health Departments, providing on the job coaching and mentoring to CHD officials to build their capacity in planning, monitoring and coordination; and to promote the CHDs’ enhanced leadership and management role post 2011.

2.3 Capacity Building of Local NGO

Objective 2.3: Provide coaching, mentoring and training to the local NGO partner to support them to take over management of more of the facilities by end of project

• Support local partner to directly manage at least 2 PHCUs, increasing to more during project lifetime

3. Monitoring and Evaluation

Objective 3.1:Ensure logframe is used as primary project management and monitoring tool

• Collect health indicators needed for project baseline, and institute tracking system
• Ensure monitoring and evaluation framework developed for the project

4. Operational Management

Objective 4.1: Ensure the highest standard of project management and compliance with donor implementing and reporting guidelines

• Record keeping and reporting: Take necessary steps to ensure that Support Office guidelines are adhered to, that accurate records are kept in the clinic, and that timely accurate reports are submitted to the Support Office with regard to: Stock movements; Cash expenditures; Cash collections; Banking; Staff attendance; and, Service statistics.
• Budgetary control: Taking responsibility for costs to be contained within the approved annual budget. Striving for income from services to meet or surpass budgeted targets.
• Equipment and supplies management: Take steps to ensure that adequate, but not excessive stocks are maintained. Ensuring that supplies are securely stored, controlled and accurately recorded.
• Asset management, building maintenance and security: Ensure control and care of assets and facilities, setting up and maintaining appropriate maintenance contracts. Take necessary steps to ensure that risk to all MSI assets in the clinic are minimised, and that the clinic building is maintained in a sound and secure way.
• Ministry of Health and MSI compliance: Ensure compliance with national minimum healthcare standards and MSI Global Standards taking immediate action where appropriate on any areas identified for improvements as a result of internal or external audits or inspections.
• Contingency planning: Ensure there is an appropriate plan in place which anticipates any risks to the project and MSI and outline appropriate action to be taken to minimise impact.
• Security: Keep MSI Country Director updated on security situation in Unity state. Ensure an up to date security policy is in place and that team members are familiar with and comply with the policy.
• Health and Safety: Take overall responsibility for team, client and general safety in the project facilities.
• Other responsibilities: Any other duties that ensure the smooth and effective running of MSI Sudan.

5. Security and Government Relations in Unity State

Objective 5.1: Ensure safe access to clients and the safety and security of staff and assets.

• Undertake risk and threat assessment to determine the exact nature of crisis, potential developments, and implications for program delivery and staff security.
• Undertake a rapid review of security preparedness in country and field offices and provide appropriate guidance, resources and training.
• Define appropriate responses to risks and apply preventative safety and security measures
• Ensure effective information sharing among humanitarian community regarding safety and security risks
• Manage appropriate responses to crisis situations (e.g. accident, injury, kidnapping)
• Ensure policies and procedures for safety, security and risk management are well understood and adhered to.

Objective 5.2: MSI Southern Sudan is well regarded by the Government in Unity State and other stakeholders, easing our operations and service delivery.

• Promote good relations with Government Offices, public and private health providers, international and local NGOs and UN agencies in Unity State.

Person Profile

Qualifications

• Bachelors Degree a MUST,
• Masters in Public Health added advantage
• Management/business/finance qualification or experience is desirable

Knowledge

• Knowledge of primary and reproductive health care essential
• Knowledge of budgeting desirable

Experience

• Significant operational, hands on management including team management gained within a customer focused service industry
• Healthcare management experience is desirable
• Experience in monitoring and evaluation is desirable
• Experience in working to a budget or business plan essential
• Track record of implementing change and capacity building

Skills

• IT literacy: confident using MS Office
• MS Word for reports
• MS Excel for financial and results management
• Team leadership skills: effective delegation, supervision, coaching and motivation
• Communication skills: to convey message clearly and concisely, in a manner appropriate to the target audience both in writing and verbally
• Excellent English (spoken and written), Arabic and/or local Southern Sudanese languages are essential.

Personality

• Commands personal credibility as a project manager
• Is objectives focused and persistent
• Is sympathetic to women seeking termination
• Is customer focused
• A team player with self motivation and drive
• Demonstrates personal commitment to continuing professional development
• Must be pro-choice on reproductive health

How to apply

Interested candidates are encouraged to send a copy of their CV and concise cover letter detailing how they meet the qualifications and citing using practical examples of how they have performed the tasks and responsibilities stated.

All applications should be sent to recruitment@mariestopes.sd not later than 29st of April 2011.

Since this position is required urgently, the interviews can be called even before the closing date as long as we have received CVs from potential candidates.

Indicate the position you are applying for in the subject line.

Only shortlisted applicants will be contacted.

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