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Exciting career opportunities in Airtel Africa Head Office
About Airtel
Affordability, innovation and community engagement are the three pillars of success for Airtel International which owns and operations mobile communications networks across 16 markets in Africa.
Airtel International is part of Bharti Airtel which has more than 200 million customers globally and, since it acquired Zain’s African businesses in June 2010, has become the fifth largest telecoms company in the world.
In Africa, Airtel has over 42 million customers and aims to attract more than 100 million customers across the continent by 2013. We will achieve this through fulfilling our vision of making telephony available and affordable for everyone across Africa, even in the most remote areas which are at present disconnect from the world.
Our work culture and values:
A hallmark of our people culture is ‘Professional-Entrepreneur (P-E) Balance' orientation of a professional. Our people combine the passion and risk taking ability of an entrepreneur with the balance and process of a manager.
At the foundation of all that we do is a very strong values framework that acts as a set of guiding principles for the organization.
Our values encompass Entrepreneurship, Respect for All, Passion for Performance, teamwork and Building collaborative Partnerships.
Airtel has a structured career development approach that enables its people to either grow within the functions or become successful general managers across the organization.
We are looking for suitably qualified candidates to fill the open positions in the following areas:
M- Commerce
1. Corporate Manager
Ref: MC/HQ/001
This position is a senior role, reporting to the Head of M-Commerce Africa.
The ideal candidate should have at least a Bachelor’s degree in Business Administration, Entrepreneurship, Commerce or a related discipline. Masters in Business Administration will be an added advantage with at least 5 years of experience in Sales/Marketing and at least 4 years of experience in a financial institution and or telecommunications industry.
Successful candidate will be responsible for achieving desired revenue from bill payment transactions across the operating countries, bulk payment transactions, business to business transactions and advanced services transactions.
2. Retail Manager M-Commerce
Ref: MC/HQ/002
This position is a senior role, reporting to the Head of M-Commerce Africa. The ideal candidate should have a Post Graduate CA / MBA or Equivalent from a recognized institution with at least 5 years experience preferably in a FMCG environment or Mobile commerce environment.
He/ she will be responsible for strategy & financial planning, brand visibility, budget planning and networking with internal / external stakeholders.
Customer Service
1. Manager - Customer Contact Strategy - Airtel Africa
Ref: CS/HQ/001
Airtel Africa is looking for a Customer Contact Strategist in the Customer Service Department who will be responsible for defining and operationalizing the customer communication policy using internal One-to-One Communication Tools such as SMS/Outbound Dialers/Post Call Notifications etc.
The candidate will own the Customer Communication Process for all Airtel Operations and will design and ensure the frequency, standardization, consistency and relevance of content for all
possible means of Below The Line (BTL) communication to the customer.
The applicant should have a minimum degree qualification and 5-6yrs relevant work experience in the telecommunications or service industry. Knowledge of French a must!
2. Manager - Inbound Contact Experience
Ref: CS/HQ/002
We are looking for an Inbound Contact Experience Function Manager who will be responsible for management of day to day operations and business strategy for all countries, strategic partner management, driving quality standards for Airtel customer base and ensuring process compliance and standardization and people management.
The ideal candidate should be a graduate/MBA with at least 5 years of experience in Telecoms/Business Process Outsourcing/Financial Services.
Knowledge of basics of CRM, Self care, call center Technology, IVRs and customer access/experience modes.
Internal Assurance
1. Head, Regional Audit - Africa
Ref: IA/HQ/001
We are looking for a Regional Audit Head who will be responsible for stakeholder engagement, audit, risk management, fraud and governance.
The ideal candidate should have post graduate qualifications with a major in Management / Finance and Accounting / Engineering. A minimum of 12 years of experience out of which at least 10 years should be in Internal Audit / Risk Management / Compliance.
Experience acquired in the telecommunications will be an added advantage.
2. Manager Fraud/ Investigations (Franco phone)
Ref: IA/HQ/002
We are looking for a Fraud/ Investigations (Francophone) manager who will be responsible for fraud management and investigation.
The ideal candidate should be a post graduate with a major in Management / Finance and Accounting, and have 10 years experience out of which at least 5 years should be in Fraud investigations in Africa.
Knowledge of French and experience in the telecommunications industry will be a huge advantage.
Marketing
1. Manager - High Value Usage & Retention
Ref: MKTG/HQ/001
We are looking for an experienced resource who will manage our High Value customer segment. The candidate will among other things analyze customer recharging and usage behaviours, manage key tracker reports and carry out customer segmented analysis.
The ideal candidate should have a university degree preferably with a strong marketing background, finance and business planning background as an added advantage, plus at least 3 - 5 years experience in the telecommunication industry.
Information Technology
1. Manager - Vertical Platforms
Ref: IT/HQ/001
We are looking for a Vertical Platforms Manager who will be responsible for Identifying and translating product — related business requirements into technical specifications, driving implementation of selected product IT systems, IN Charging and VAS product, providing operational support to sustain continuity of business critical functions.
The ideal candidate should possess a Bachelor degree in Computer Science (IT, Telecommunications, Electronics) or any equivalent qualification.
Training in program management is a must. He / she should have at least 5 years experience in Charging/IN/VAS and exposure to domestic and international (Africa) telecom operations.
2. Manager - VAS O&M
Ref: IT/HQ/002
We are looking for a VAS O&M Manager who will be responsible for governance, capacity planning and providing operational support to sustain continuity of business critical functions in the area of value added services.
The ideal candidate should possess a Bachelor degree in Computer Science (IT, Telecommunications, Electronics) or any equivalent qualification.
Training in program management is a must. He / she should have at least 5 years experience in Charging/I N/VAS and exposure to domestic and international (Africa) telecom operations.
3. Manager - Security, BCP, Audit and Compliance and Process Management
Ref: IT/H Q/003
We are looking for a Security, BCP, Audit and Compliance and Process Management Manager who will be responsible for obtaining on-ground snapshot of the security effectiveness against external and internal threats through ethical hacking, penetration testing and vulnerability analysis, security incident, event, & advisory management, ISO 27001 Certification, monitoring security SLAs and enhancing/creating new SLAs in step with changing threat scenarios.
The ideal candidate should be a graduate with at least 5 years experience and should possess extensive experience in handling information security operations or consulting for large and geographically dispersed organizations.
4. Senior Manager — Call Centre Technology (CCT)
Ref: IT/HQ/004
Ideal candidate will be responsible for the implementation of an integrated computer telephony solution with customer relationship management (CRM) package for multiple OSCC contact centers of Airtel Africa.
Candidate should be a graduate in a relevant field with at least 7 years of experience in managing projects for Hosted Contact Center Technology on Avaya, Cisco and Genesys Technology. Ideal candidates should also possess strong analytical, problem solving & organizational abilities in addition to being a keen planner, strategist and implementer.
5. PMO
Ref: IT/H Q/005
The successful candidate will be responsible for creating, monitoring and tracking tactical & transformation IT Projects across Airtel Africa. Candidates should possess a Degree in a relevant field with at minimum of 8 — 12 years project management experience in IT transportation projects especially across multiple countries.
Partner Management as well as strong communication and negotiation skills are a requirement.
Human Resources
1. Senior Manager - Compensation & Benefits
Ref: HR/H Q/001
We are looking for a Compensation & Benefits resource that will be responsible for formulating and executing Compensation & Benefits Management Strategy in line with Airtel Group philosophy and local regulations, to ensure internal parity and competitive advantage, resulting in improved performance and employee satisfaction and retention.
The ideal candidate should possess a Degree in Human Resources, Business Administration or Finance.
The ideal person should also be well versed in salary survey designs and implementation within multiple countries, and should have at least 6 years experience specifically in designing and implementing sound compensation, benefits and performance management systems.
Application process
Interested applications should send their detailed CVs and application (quoting the job reference) to Hr.Hq@airtel.com by 22nd July 2011.
Applications should be addressed to the Head Office Recruitment Manager
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