HR & Manager Jobs in Kenya

Call Center Operations Manager

Base Salary Plus Profit Sharing

Primary Duties:

·       Must be really Networked

·       Use current network to acquire Call Center Business for the company

·       5-7 years of management experience in an inbound/outbound call center

·       Develop and execute against a 1-year plan focused on achieving business

·       Identify the need for, develop and implement changes to policies as needed

·       Identify the need for, develop plans to address, and implement changes to business processes as needed

·       Partner with personnel to pro-actively forecast staffing needs based.

·       Set expectations on performance then monitor and hold direct reports accountable to those expectations

·       Daily reporting on performance metrics, including an analysis of trends that impacted performance and action plan(s) implemented to address those trends

·       Quickly identify and respond to unexpected trends in the business, primarily related to volume, irregular operations or staffing challenges

·       Demonstrate excellent communication skills with internal and external customers

Education Preference:

·       MBA Graduate

HR Manager specializing in Call Center Agent recruitment

Responsibilities:

·       Recruiting Call center agents

·       Experience in Recruiting agents for Outbound Call Center Campaigns

·       5 Years working in a call center especially Call Center handling International Campaigns

Requirements:

·       Candidate must possess at least a Bachelor's/College Degree in any field.

·       At least 5 year(s) of working experience in the related field is required for this position.

To apply, send your CV to lydia@solusone.com by July 29, 2011.

Note: Only resumes with the following will be contacted:

Detailed description of experience, education and salary expectations.

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