General Manager Hotel Marketing and Operations Job in Kenya

A middle sized hotel- well situated within Mombasa town is seeking a General Manager – Business Development and Operations to carry out overall management of the hotel to ensure that the venture is profitable and sustainable.

From business development to operations management to overseeing accounting and financial management, the position holder will play the role of an investment manager through being answerable to the stakeholder on both market positioning of the venture as well as its profitability.

The position requires a very competitive all rounded professional and will be awarded a very competitive retainer and commissions.

Responsibilities

·       Provide professional leadership and technical guidance in identifying and evaluating company risk factors in all the hotel’s activities in order to devise appropriate strategies and methods aimed at reducing loss and minimizing duplication and inefficiency

·       Develop and establish an effective and professional technical team ready to build security awareness and demand for the latest hotel’s products.

·       Implement effective financial management systems and procedures aimed at improving financial reporting and accounting

·       Oversee debt collection by ensuring all collections are made on outstanding accounts to meet monthly financial targets

·       Plan and coordinate the timely preparation of annual work plans and budget estimates as well as outlining key activities to be undertaken to achieve desired targets

·       Develop and implement procurement policy to ensure goods and services are purchased with due regard to economy, effectiveness, and efficiency in full compliance with hotel’s policy on the procurement

·       Develop and establish an effective Marketing and Sales departments and strategies that will promote and sustain customer or investor relations

·       Consolidate hotel’s current client portfolio with the aim of increasing maintaining the hotel’s client base.

·       Develop and improve products that will actively persuade customers to choose them.

·       Create new income streams through expanded product network services.

·       Continuously analyze sales performance and spearhead direct sales of company products and services

·       Develop and implement sales incentive schemes for sales force and technical staff.

·       Analyze factors affecting brand performance and design strategic brand plans to counter negative effects

·       Mitigate possible disputes that may occur between the hotel and its clients or suppliers by establishing a workable conflict resolution system and identifying specialist lawyers to be engaged when necessary.

·       Direct the planning, coordination and implementation of human resource policies, strategies, systems and processes aligned to the strategic objectives of hotel.

·       Develop and implement communication strategies aimed at promoting and enhancing hotel’s image in order to create good-will and build credibility.

·       Prepare weekly, monthly and annual reporting on the company and take responsibility for the operations budgetary control

·       Review hotel’s organization structure to ensure that workflow processes and team structures are properly aligned with the strategic direction in order to increase productivity and improve organizational effectiveness

·       Develop and implement effective human resource management policies and systems for hiring, performance assessment, training and development, dispute resolution, pay and benefits as well as terms and conditions of service designed to attract, develop, motivate and retain high calibre staff

·       Review incidents of violations against company policy and regulations as well as handle employee disputes and take appropriate action in line with approved policies, procedures and regulations

·       Conduct training needs assessment, design and implement training programmes aimed at equipping staff with appropriate job competencies in order to improve the design and delivery of high quality services

·       Plan, monitor and evaluate the performance of staff against set targets and objectives and implementing development action plans aimed at building the capacity of individuals and multi-disciplinary teams

To be considered for this position, you require;

·       Bachelors’s Degree in Business, Management or a related field.

·       Must have broad knowledge of hospitality industry and enterprise management

·       At least 10 years experience in senior management in a hospitality management oriented organization

·       Strong leadership and communication skills including effective interpersonal, influencing, negotiation skills, analytical skills and ability to write reports

·       Advanced knowledge of the hospitality market trends, market segmentation and buying patterns

·       Proficiency in Microsoft Office suite, email and internet

·       Ability to take personal responsibility for dealing with customers’ issues and concerns.

·       Ability to maintain professional status and keep abreast of evolving trends in hospitality through continuing professional education programmes

·       Ability to establish flexible multidisciplinary teams in an environment conducive to continuous learning, creativity and innovation

·       Business acumen to steer the conceptualization of initiatives; evaluation and forecasting profitability through detailed cost benefit analysis

·       Ability to solve complex and outstanding technical and administrative problems by generating alternative workable solutions.

·       Ability to maintain confidentiality of privileged information and to ensure absolute discretion and sensitivity to confidential matters.

If you meet the minimum requirements, kindly forward your application and CV as attachment through email only, clearly indicating the role you are applying for on the subject line to recruitkenya@kimberly-ryan.net by 5 August 2011.

Please note that ONLY shortlisted candidates will be contacted.

For latest jobs in Kenya and Kenyan Jobs always visit http://kenyajobtube.blogspot.com/