10:34 PM
maboko
World
Concern Development Organization wishes to recruit an IT Technician to
be based in the Nairobi office.
Primary Function
To monitor and maintain WCs computer systems and networks, install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems either over the phone or in person.
Develop manuals, standard operating procedures and training covering all aspects of information management in the Organization and ensure proper utilization and maintenance of information and data management equipment.
Essential Functions
Primary Function
To monitor and maintain WCs computer systems and networks, install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems either over the phone or in person.
Develop manuals, standard operating procedures and training covering all aspects of information management in the Organization and ensure proper utilization and maintenance of information and data management equipment.
Essential Functions
- Track, prioritize and document requests using an IT support request system
- End user support, routine maintenance and Infrastructure support.
- Maintaining inventory of equipment and IT supplies (cables, adapters, etc.)
- Undertake the day to day operation of backup systems
- Install and configure new computers and other IT equipment
- Researching, learning, and evaluating new software testing and evaluating new technology.
- Installing and configuring computer hardware operating systems and applications; and monitoring and maintaining computer systems and networks;
- Troubleshooting system and network problems and diagnosing and solving hardware/software faults;
- providing support, including procedural and system documentation; setting up new users’ accounts and profiles and dealing with password issues;
- Conducting electrical safety checks on computer equipment.
- Any other duties that may be assigned.
Qualifications
and Experience
- A BSc degree in Computer Science or Information Technology from a recognized university
- Communication skills using speech and writing
- Ability to systematically troubleshoot complex problems
- 3 years experience in Network Support role
- mature and realistic approach towards job related assignments
- Certified ICT qualifications will be an added advantage
- Ability to manage and resolve conflicts in a mutually respectful manner
- Maintain a positive and constructive attitude.
- A highly innovative, results oriented individual with excellent organizational skills
- Operate within World Concern communications standards for timeliness.
Working
Conditions/Environment
The position is based in the WC Nairobi Office with frequent travels to the field offices.
The job may require the person to work extra hours to meet deadlines
Interested and Qualified candidates should submit their applications and CVs detailing experience for the post, current email and phone contacts and three referees to worldconcernhr@wcdro.org by Friday 4th November, 2011.
Those who will not have heard from us by 30th November 2011 should consider themselves unsuccessful.
The position is based in the WC Nairobi Office with frequent travels to the field offices.
The job may require the person to work extra hours to meet deadlines
Interested and Qualified candidates should submit their applications and CVs detailing experience for the post, current email and phone contacts and three referees to worldconcernhr@wcdro.org by Friday 4th November, 2011.
Those who will not have heard from us by 30th November 2011 should consider themselves unsuccessful.
