Airtel Jobs in Rwanda | HR, Acquisition, Customer Service, Finance, Marketing, IT, Legal & Regulatory Affairs, SCM, Zonal Business and Networks

Here’s your opportunity to kick - off an exciting career

We are looking for suitably qualified candidates to fill the open positions in the following areas.

Airtel Rwanda

Human Resource Manager

Job Purpose:

To facilitate and implement HR strategy in the country in conjunction with the regional / zonal business managers using consultative and influencing skills in order to hire, retain, engage and develop best in class talent in the zone / region.

Qualifications:

• Bachelor’s degree in Human Resources / Social Sciences.
• A professional qualification of CIPMN, CIPD, SHRM is desirable.
• Solid problem-solving and business acumen skills.
• Proven organizational development, performance management and employee relations skills.
• Must demonstrate interpersonal savvy with the ability to maneuver through complex situations effectively while building constructive relationships.
• Ability to build partnerships in a matrix organizational environment along with providing coaching/counseling to all levels within the organization.

Acquisition Manager

Job Purpose:

To formulate & ensure implementation of effective & efficient acquisition strategies for Rwanda so as to enhance the leadership position in customer market share and to identify the new segments for acquisition and therefore plan & implement the strategy to penetrate the same with leadership position.

Qualifications:

• At least 8-10 years working experience. Of these, 2-3 years should be in telecom sales / marketing.
• A recognized postgraduate degree in Management with specialization in Marketing.

Customer Service Manager

Job Purpose:

To formulate, implement, manage and monitor plus one zonal / regional customer services plan through effective process implementation, integration and improvement and service differentiation in order to enhance brand loyalty, customer delight and service cost efficiency.

Identify and improve processes that will ensure Revenue growth by retaining High Average Revenue per Unit customers. Support and implementation of customer service delivery strategies in the Region in conjunction with Head Quarters Team to ensure alignment.

Qualifications:

• 8-10 years with a minimum of 3 years in management role preferably within the Telecoms industry as well as BPO experience is required.
• University degree and MBA with specialization in Operations Management is preferable.
• Professional Certification that shows adept skill in CRM.

Finance Manager

Job Purpose:

To manage the Operating Expenditure Accounts Payable and Sales services functions to ensure that liabilities / Sales Proceeds are fairly stated in accordance with applicable local and international Accounting standards (under guidance from central office) and proper reconciliation of Float / Dealer Accounts in order to achieve business efficiencies.

Qualifications:

• Minimum of 7 yrs of experience, handling independently the accounts for a large zone or a small company.
• University Degree in Finance / Accounting or related discipline.
• Student Member of Accountancy Body.
• Proficient in the use of Microsoft Office tools.
• Adept user of Accounting packages; Oracle ERP.

Brand & Trade Marketing Manager

Job Purpose:

To achieve business goals and brand saliency by devising strategy for the Opco in line with the overall brand strategy. To ensure brand visibility support to the Sales team through on-shop visibility and outdoor advertising. Improve revenue enhancement. Delight measure in terms of Schemes and Promotions.

Qualifications:

• University Degree.
• Post Graduate Diploma in Mass Communication or MBA.
• 8-10 years of work experience in similar industry / organizational setup with some work experience in advertising agency will be an added advantage.

IT Manager

Job Purpose:

To manage alt IT systems & processes in areas of Business Support System / Operation Support System / Internal apps / Value Added Services (VAS) / Contact Center technology — in line with business requirements and strategic direction of the company. Proactive engagement with business users to capture their requirements and Ensuring IT processes are followed.

Qualifications:

• Bachelors of IT.
• 7-10 years experience.

Head legal & Regulatory Affairs

Job Purpose:

Oversees the country entire legal and regulatory function with objective of protecting the company’s interest. Responsible for setting the overall philosophy and strategy of the country
regarding legal and regulatory matters.

He / she will also ensure that all practices, policies, and business activities of the country fall within the bounds of the organization’s legal posture and compliance.

Proactively manages and mitigates risks and opportunities in the Rwandese regulatory landscape and environment.

Builds and maintains strong relationship with key regulatory, legal and government stakeholders.

Qualifications:

• Bachelor’s Degree in law.
• LL.M or a Masters in Business Administration would be an added advantage.
• 5+ years with emphasis on corporate law and regulations, out of which at least 3+ years leadership and management experience in Telecommunications.
• Excellent knowledge of laws and regulations applicable to the OPCO and entire corporation.
• Able to handle, prioritize, multiple projects simultaneous.

SCM Manager

Job Purpose:

To manage and Control all aspects of Supply Chain Management, from quote to cash, to ensure that the internal customer expectations for deliverables in terms of time, cost and quality are met, in line with Business Objectives.

The candidate should have 8-10 years of experience in Supply Chain Management.

The Area of expertise is listed below:

• Procurement— Must have exposure to procurement preferably in the area of Network, IT, Marketing and local Admin.
• Warehousing and logistics—Must have experience of warehousing, Inventory Management, Dealing with CHA and Customs and logistics partners.
• Experience in working with ERP system will be added advantages.

Zonal Business Manager

Job Purpose:

To plan, monitor and ensure achievement of customer and revenue market share objectives set for zonal operations by supervising / influencing multiple teams to deliver operational excellence in customer service, channel management and market expansion.

Qualifications:

• A recognized postgraduate degree in Management.
• Minimum 5 years experience in Sales and marketing, at least 2 years of which must have been at a middle management level handling independent businesses.

Networks

Job Purpose:

To coordinate, manage, control, support and track day to day network operations through network partners in order to provide customer delight through plus one network quality, availability and coverage.

N/W Planning — Responsible for 2G & 3G RF Planning.

Understanding of TX wilt be added advantage.

Qualifications:

• Bachelor of Electronic Engineering or Telecoms Engineering (Masters Degree in Engineering a plus).
• Sound knowledge of Mobile Network O&M.
• Minimum 5 years of varied experience in operation and maintenance in the Telecom industry, 2 of which should be in years managerial experience in a GSM/mobile company.
• With at least 2 years senior management experience in an area of network operations.

Application Process:

Interested applicants should send their detailed CV’s and application letters to Hr.Hq@airtel.com by 14th November, 2011.

Applications should be addressed to The Talent Acquisition Manager, Airtel Africa.

Only shortlisted candidates will be contacted.

Airtel, the 5th largest telecoms company in the world and a fortune 500 company, is now in Rwanda