Data Team Leader Job in Kenya

Position: Assistant Manager - Data Team Leader

Experience: Strictly 3-5 Yrs of relevant experience after education along with team leading experience

Main Purpose of the Position

• The role is responsible for a specific process stream – customer master data for GB, NAM and NE markets.
• Manage relationships with internal customers is key dimension to this role.
• Being involved in master data related projects and look for process improvements to drive service efficiency and maximise customer satisfaction is a key factor.

Key Outputs & Tasks

• Works logically and pro-actively toward solutions
• Constructively challenges ways of working
• Responds positively to direction and shows energy in delivering what is expected within own area of work
• Effectively prioritises customer issues and build on customer knowledge when making decisions
• Good knowledge of internal and external business partners
• Takes ownership for delivering on promises, speaks up when operational standards are slipping
• Not afraid to hold others to account
• Receptive to feedback and is willing to learn from mistakes
• Understands the need to create high performing teams consisting of engaged people and supports the actions to deliver this
• To ensure that OTC Master Data (Customer, Pricing Masterfile, Listing and Catalog) requests are processed accurately, on a timely manner in line with both internal and external SLAs.
• To ensure OTC Master Data requests are completed, in accordance with the process, internal control and audit requirements.
• To ensure that Team members understand their obligations in this respect and to ensure that the process and culture supports this.
• To co-ordinate responses to queries from market contacts via phone, email in a professional, courteous and timely manner to the highest customer service standards.
• To be the first issue escalation point for the supported market for all OTC Master Data queries after team members.
• To establish and maintain business partnership with the market contacts.
• To come up with improvement ideas on how to make the process more efficient, and a push that through the market. to improve Right First Time market via feedback and reporting.
• Helping the team in pre-validation of market requests.
• Lead all running projects, ensuring right focus and support of team members

Educational Experience

• Finance/ Accounting or business Related Degree
• CPA(K) or ACCA

Beneficial Work Experience

• Speaks fluent English
• Is an experienced people manger (at least 2 years)
• Is able to manage own time and team resources effectively
• Builds excellent relationships with internal (DBS BUD/ACN) and in-market teams.
• Has Data related experience
• Committed to maintaining an excellent control environment, understanding the wider nature of CARM and control; rigorously enforcing compliance.
• Is able to recognise areas for improvement
• Can lead change projects, and has previous experience in project management with track record of delivery

Professional Competencies:

The following are key competencies required of the role.

The candidate must exhibit the following professional competencies:

• Strong analytical thinking
• Focus on customer service
• Multi tasking / Time Management
• Decision making
• Teaming / Collaboration
• Focus on Goals / Result orientation

Note:Candidates earning more than Kes 50,000 need not apply.

Only qualified candidates will be contacted.

Please send you CV and remuneration package to therecexpert@gmail.com by the 4th April 2012 at 5.00 pm.

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