Tour Consultant Job in Kenya

A tour and travel company based in Nairobi Kenya is looking to recruit a Tour Consultant.

Duties and Responsibilities

• Responding to enquiries regarding hotels & safaris within 24hrs
• Prepare itineraries to the various destinations of interest
• Doing research and producing periodical newsletters with current offers to be sent out to clients
• Doing tour bookings - both inbound
• Doing regular check on website to ensure its up to date and running smoothly
• Ensuring KWS park rules & hotel regulations are made clear to tourists
• Ensuring payment for each tour booking is received in advance or proper authorization is received from a corporate prior to credit sale
• Creating contact with hotels, car hire, sightseeing attraction and other service providers for best competitive contract rates
• Ensuring the rates files are orderly & up to date
• Ensure bookings that do not mature are cancelled in time to avoid cancellation penalties especially for hotels
• Arranging to see vehicles (and if possible be accompanied by customer reps) before start of service to ensure quality and minimize customer complains
• Briefing drivers before they depart for safari
• Preparing welcome pack for tourists before departure for safari
• Ensure clients’ special requests especially on accommodation & room specification, driver guide language, meals and others are pre-arranged. (E g. ensuring families are booked rooms closer together; pork is not served to Muslim guests etc.)
• Being on standby ready to provide solutions in case of mishaps during safari
• Coordinating with travel consultants to arrange flying & ground packages
• Opening client tour files for upcoming tours especially groups
• Making follow-ups for tour quotations
• Ensuring that tours quotations are competitive
• inclusions, exclusions as well as terms & conditions of a quotation should be highlighted to reduce disputes with clients
• Making sure vehicles (especially if hired from outside) have the company stickers

Prerequisites

• Experience and Education: - Previous experience of like 3yrs and above in the same position is required.
• Must be able to speak, read, write, and be very good in computers.
• Have the relevant education to the position

If you meet the above, kindly send or resend your application along with an up-to-date CV with telephone contacts for three professional referees to swift.recruitment.recruit@gmail.com including your daily telephone contact, current net salary and your expectation.

Only short-listed candidates will be contacted