Motor Vehicle Dealer Branch Manager, Service Manager, Service Advisor and Sales Executives Jobs in Kenya

a Motor Vehicle Dealer in industrial area seeks to recruit candidates to fill in the following positions.

1) Branch Manager – Eldoret / Mombasa/Nairobi

The branch manager will be reporting to the Managing Director. 

The successful candidate will be responsible for the overall performance of the branch ensuring delivery of superior service delivery to clients of new vehicle sales, parts, service and repair.

Key Responsibilities

• Participate in the development of, recommend, and implement strategic policies to enhance branch performance.
• Ensure the Branch meets budgeted targets and yields profitability.
• Provide administrative oversight on business development initiatives at the branch.
• Co-ordinate operations of all departments within the Branch ensuring efficiency.
• Mentor, appraise and review periodic performance of branch staff for higher performance
• Ensure security of company premises

Qualifications

• University degree preferably in marketing
• Minimum of 8 years supervisory experience in a motor related industry
• Demonstrated business development experience.
• Enjoy being measured and judged by financial & administrative performance results

2) Service Manager – Mombasa/Nairobi

Above candidate will be reporting to the Managing Director.

The successful candidate will be responsible for ensuring vehicle service / repair is undertaken in a timely and correct manner ensuring customer care / satisfaction.

Key Responsibilities

• Plan, prepare and drive the implementation of workshop policies and procedures ensuring compliance.
• Evaluate, advice and oversee the cost effective, sustainable and timely service / repair of client vehicles and ensuring completeness in repair solutions at all times.
• Ensure client enquires are addressed in a courteous, customer friendly and timely manner.
• Assign mentor, appraise and review periodic performance of assigned staff.

Qualifications

• University degree or equivalent in Mechanical Engineering.
• Minimum of 7 years supervisory experience in a busy vehicle service / repair environment is essential.
• Computer literacy essential

3) Service Advisor

Key Tasks and Responsibilities

• Must be able to understand and explain the maintenance that a car may need, give price estimates and make suggestions about future work.
• To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
• To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
• To maximize service sales and profitability by selling core, value added and incremental products.
• To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.

Qualifications, Training and Experience

• Certificate/Diploma in Business management
• Current knowledge of manufacturer’s warranty procedures and documentation.
• Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
• Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
• Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
• Must be skilled at listening, problem solving and communicating orally.
• A thorough knowledge of cars and repair work is necessary.

4) Sales Executives – Eldoret / Meru / Mombasa /Nairobi

Reporting to the Sales Manager, the successful candidates will be responsible for advising clients and selling the various vehicle models.

Key Responsibilities

• Implement the company sales strategy
• Identify client budget and needs, and sell appropriate vehicle while achieving sales targets.
• Keep abreast of incoming inventory, features, accessories and advice clients accordingly

Qualifications

• University degree preferably in marketing
• Minimum of 3 years demonstrated selling experience
• Computer literacy essential
• Strong communicating skills and able to relate with diverse clients
• Enjoy being measured and judged by financial performance results

Interested and qualified candidates should send their applications to recruitment@careerresources.co.ke before 22nd March 2013 and remember to indicate the position you are applying for as the email subject.