Bernsoft Commercial Manager Job in Kenya

Title: Commercial Manager
 

Division:  Commercial Division
 

Employment Type: Permanent
 

Location:  Kenya
 

Reports to: Chief Executive Officer

Role Summary
 

This person is charged to lead and manage the sales and customer service functions of the business. 

Alongside the CEO and other HODs, s/he should co-own the strategic leadership of Bernsoft ensuring the maintenance, growth and support profitable sales in line with business targets across all revenue centres.

Main Duties:

• To build the business through sales and marketing of existing and new products to existing and new customers
• To achieve KPIs, including sales targets
• To develop and build relationships with current and new customers
• To develop the business profile by enhancing, informing and changing the customer perspective of Bernsoft strengths and product ranges
• To identify products that will satisfy customer needs in conjunction with the production teams
• To devise and deliver promotional activities and marketing and assist at trade and promotional events
• To identify and develop potential partner companies to increase the range of products offered by Bernsoft including factored products
• To understand the competition and provide market intelligence reports
• To head up and lead the commercial team including wholesale, national accounts and product development
• To manage the commercial team including recruitment, selection, development, training, performance management and succession planning
• To report to the management team and regularly attend management meetings

Customer Service

• To provide professional and effective services to internal and / or external customers, to meet customer expectations, particularly in terms of Quality and Timeliness in line with departmental standards, procedures and guidelines.
• To provide follow up with customers to ensure customer satisfaction with products and / or services provided
• To communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.
• To speak positively and enthusiastically about the company and its products and services to ensure that a professional company and brand image is provided at all times to customers and colleagues.

Teamwork

• To work as part of a team to achieve the departmental standards.
• To work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency and profitability.

Knowledge

• Strong selling, negotiation and influencing skills
• Strong relationship building, networking and account management skills
• Strong skills in business growth
• Commercially and financially aware
• An understanding of marketing
• Creative problem solving
• Strong team leadership skills to lead, motivate and manage a team
• Good numerical and costing skills

Key Interfaces

• Dealing with external customers.
• Liaising with internal departments to bring content acquisition queries to a satisfactory closure.

Dimensions / Budgets

• Ensure that the jobs undertaken are carried out within previously approved budgets
• Work outside of normal business hours and travel to customer sites will be required.

Email:  work@bernsoft.com