Client Service Executives Jobs in Nairobi, Kenya

Our client is seeking for a dynamic persons to join their team. 

Client Service Executive
 

2 Posts

 

Availability: Immediately
 

Key duties

• Sourcing for potential clients
• Event organizing activities
• Prepare and maintain scorecard data and develop strategy to enhance the motivation at work
• Check and identify accounts that are likely to become a bad debt or “zero balance” account and contact the clients to retain them
• Develop relationships with loyal clients; ask for their feedbacks and provide feedbacks to the marketing units for purpose of enhancing the quality of service
• Provide assistance in relation to classifying the efficiency level at work, determining sale space and developing the qualification of units
• Ensure clients’ demands to be satisfied
• Conduct assessments of clients’ credibility and perform billing duties at their requests
• Receive and answer calls from the clients or client service units in relation to the clients’ requests or questions
• Answer the clients’ questions and ensure their problems are resolved; conduct follow-up tasks
• Prepare and make report on market analysis, competitor analysis and market trends;
• Develop and maintain a well-coordinated internal relationship with key decision makers within the organization
• Ensure that clients know to use the services and provide assistance if necessary
• Manage and provide assistance in managing or maintaining accounts of strategic clients.

Requirements;

• Event organizing experience for at least 1year
• Sales and marketing experience
• A diploma/ degree in sales and marketing
• Computer literate
• At least 2 years experience in similar environment

If you are the person we are looking for kindly send your CV and application letter to jobs@jantakenya.com by 9th June, 2013 clearly indicating ‘Client service executive ‘on the subject line. 

DO NOT attach any certificates.
 

Only shortlisted shall be contacted.