Marie Stopes Program Operations Manager Job in Nairobi Kenya (KShs 200K)

The Program Operations Manager will be primarily responsible for ensuring organizational effectiveness by providing leadership for the organization's operational functions across all the service delivery channels. 

Working with the Country Management Team, the position also contributes to the development and implementation of organizational strategies, policies and practices. The position will be based at the support office but with heavy field travel based on approved monthly work plans / schedules.

The Program Operations Manager reports directly to the Director Business Management and will be a member of the Senior Management Team.

Job Title: Program Operations Manager 

Location: Support Office, Nairobi

Reporting to: Director, Business Management

Probationary Period: Three (3) months
 

Salary: KShs. 200,000/- Gross Pay

Contract Type: Fixed Term - 2 years Renewable        

Marie Stopes Kenya (MSK) works in partnership with Marie Stopes International (MSI) and is a marketing focused, results orientated social enterprise. 

We provide efficient, effective and sustainable sexual and reproductive health services in Kenya through both a commercial and social driven approach. 

Our plan is to improve and expand comprehensive sexual reproductive health care all women and men by 2015.

The primary responsibility of MSK’s role is to further MSI’s Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individuals’ right to: CHILDREN BY CHOICE AND NOT BY CHANCE THROUGH INNOVATION.

It is a role requirement that the job holder must fully comply with, promote and live MSI CORE VALUES: mission driven, customer focused, results orientated, pioneering, Sustainable and people centered

Key Responsibilities  
 

Ensure proper positioning of MSK centres and operations across the country to achieve social business objectives. This will include identifying of ideal locations for the current centres as well as identifying through business casing potential areas where centres can be established. 
Measure:Identified locations with proper business cases to relocate existing or establish new centres 

Ensure all MSK operations and clinical staff meet existing local and national government legal operational regulations such as operational and compliance licenses. 
Measure: Display of up to date licenses in designated places and an updated staff clinical licenses file.  
 

Improve the operational systems, processes and policies in support of organizations mission including supporting better management reporting, information flow and management, business processes and organizational planning between support office, centres, nursing home and regional offices.    

Measure: Documented operational systems and processes
 

Proper facilitation of MSK centres with human resources, supplies and technical assistance to achieve sustainability objectives.
Measure: Properly staffed, supplied and facilitated centres

Ensure availability of valid and updated leases and contracts of all MSK operations and third parties where applicable. 
Measure: Updated leases and contracts file

Proper maintenance of the physical state of all MSK centres and offices.   

Measure: Properly maintained Centres and Offices.
 

Ensure the achievement of centre revenues, surplus and CYP targets  

Measure: Achieved revenue, surplus and CYP targets.

Play a significant role in the long term planning including an initiative geared towards operational excellence and optimal use of resources.Measure: Annual and quarterly plans for the function
 

Provide support to the various projects and programs from an operational and resource stand point

Measure: Documented projects and program support.
 

Other Duties   

• Additional duties as necessary and directed by the Director of Business Management   

Skills and Experience

Qualifications:

• Degree in Business Administration / Management or Higher Diploma in Management with at least at least 5 years’ experience in Operations Management.
• Proven record of delivery of results
• Valid driving license.

Experience:

• At least three (3) years’ experience  

Skills:

• Superior proficiency working with computers and ability to use Microsoft office.  
• Ability to multi-task and able to work well under pressure.
• Good record-keeping skills with the ability to track and follow up on various requests
• Demonstrated high attention to detail and ability to follow through tasks to completion
• Punctual and reliable
• Good organisation and prioritisation skills
• Ability to work self directed and use initiative
• Ability to work well in a team environment; good interpersonal and communication skills
• Trustworthy and responsible

Attitude / Motivation

Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative: Thinking and taking action to make the most of opportunities by finding the optimum solution
 

Innovative: Thinking creatively and outside of the box so that ideas generated create a positive outcome
 

Effective Communication: Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise. Demonstrating diplomacy and maintaining confidentiality. 
 

Responsive: Being responsive to changing priorities and demands
 

Working Efficiently: Planning, prioritising and organising work to ensure work is accurate and deadlines are met
 

Sharing Information: Sharing information and knowledge whilst maintaining confidentiality
 

Focus on Learning: Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
 

Commitment: Awareness and understanding of MSK’s goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
 

Driven: Drive and determination to deliver results
 

Accountable: Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate. Demonstrating integrity in all aspects of your work including financial integrity.
 

Embracing Change: Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
 

Motivated: Motivation towards achieving quality results to maximise potential

Team Player: Working as part of a team by being supportive, flexible and showing respect for each other

How to Apply

Applications quoting the position title with detailed CVs with contact details of 3 referees (1 of which should be immediate, 1 former supervisor and any other) should be submitted to:

People and Development Dept
pd@mariestopes.or.ke
Marie Stopes Kenya
On or before 8th October 2013

Only shortlisted candidates will be contacted

NB: Please clearly indicate on the subject line as ‘Program Operations Manager’

Marie Stopes Kenya is an equal opportunity Employer