Public Relations Executive / CustomerCare Job in Nairobi, Kenya

Our client is seeking for Public relations executive who shall be tasked with the responsibility of creating a reliable channel of communication between the company and the customers in terms of availing any information they may request for, relaying queries to the right people in the company, professionally handling complains and building lasting relationships with customers.

The Customer Care executive shall be working Under Operations function and shall be reporting to the operations head

Key duties and responsibilities

• Provide information about the company to any potential client calling with enquiry.
• Doing an After-sales follow up with the client of satisfaction of the product sold.
• Receive customer complaints and relay them to the right persons for resolution.
• Ensure resolutions of complains within the promised timeframes by the Implementation & Support dept.
• Periodically visit customers.
• Keep the customers updated on the status of resolutions to various complains/incidences raised.
• Information about the company and the products through newsletters circulations , updating social media and email communications

Qualifications

• Degree in Public Relations or a Higher Diploma in Public Relations, Customer Care and Service from a recognized institute.
• Well knowledgeable with the Microsoft Office Computer packages.
• At least 2 years experience in Customer care or Public relations in a commercial industry.
• Attention to details.
• Excellent communications skills both verbal & written.
• Fluent in English & Swahili.
• Team player.

If you are the person we are looking for kindly send your CV and application letter to jobs@jantakenya.com clearly indicating ‘Public Relations Executive’ on the subject line by 28th September, 2013. 

DO NOT attach any certificates.

Only shortlisted candidates shall be contacted