Help Desk Assistant Job in Kenya (KShs 45K)

Help Desk Assistant

Respond to client's requests for assistance

Be responsible for opening and closing the office on a daily basis without fail

Office Administrative duties

Follow Helpdesk procedure, log all Helpdesk interactions with clients

Administer Helpdesk software

Redirect problems to appropriate resource

Identify and Escalate situations requiring urgent attention

Stay current with system information, changes and updates

Communicate and coordinate with Internal departments

Prepare and coordinate PM schedule for engineers with clients and notify all parties.

Prepare daily, weekly and monthly report for Management

Prepare a Daily Diary report for Management

Make the necessary flight and transport arrangements for staff as and when required

Make the necessary arrangements for Airport transfers for Consultants

Education

• Degree or diploma in relevant field administrative or otherwise
• Minimum 2 years experience in a commercial busy office with competing priorities

Salary is sh 45,000 and the incumbent must be good in computers since he or she will be trained in an application to use in executing duties.

Female candidates preferred.

Note that only qualified candidates will be contacted

Applications to careersinafrika@gmail.com