Standard Chartered Bank Client Service Manager EA - Mandarin Speaking Job in Kenya

Job Title: Client Service Manager EA - Mandarin Speaking
 

Job ID: 398634
 

Job Function: Technology & Operations
 

Location: Kenya - SCB
 

Job Purpose
 

To deliver first class client service to Wholesale Banking clients in all interactions for transactional enquiries, complaints, and other service-related issues. 

Focus is on Wholesale Banking Chinese clients with presence in East Africa. 

This role provides support to the Bank’s strategic agenda to grow the Africa-China trade corridors. 

This role is in Client Services Group of Technology & Operations.
 

Key Roles & Responsibilities

• Being the primary point of contact for Chinese corporate for enquiries, complaints, resolving of discrepancies and transactional errors
• Working with internal stakeholders to provide the highest standard of client service in a timely manner in response to client enquiries and complaints, so as to create improved, lasting relationships with our clients
• Continually identifying opportunities to improve client efficiency / performance, through e.g. optimising channel usage, identifying service improvements, product solutions, and cross-sell opportunities.
• Complying with all internal procedures and policies including escalation and compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations.
• Participating in the annual account planning with the Relationship Manager (RM)

Qualifications & Skills

• Fluent in reading and writing in both English and Mandarin.
• Organised and detail orientated.
• Wholesale Banking operations experience including channels an advantage.
• University Degree

For more information, please log onto our career website:
http://www.standardchartered.com/careers/professional-hires.
 

Suitable applicants should send their CVs in both Chinese and English online to our career website by 25th October 2013.