Segera Guest Experience Host Job in Laikipia County, Kenya

We hereby invite applications from qualified and experienced individuals for the following position:
    
Post: Segera – Guest Experience Host 
Location: Segera, Laikipia County

The Guest Experience host is overall responsible for coordinating and ensuring that guests receive a quality experience while hosted at Segera

Performance Areas:

• Be responsible for the hosting of guests for the duration of their stay
• Preparation for arrival of guests, coordinating and reconfirming times and logistics with reservations and communicate detail to teams
• Meet-and-Greet guests upon arrival, ensuring full orientation plus introduction
• to the Segera Retreat offering
• Meet and coordinate guest departures
• Schedule guest activities in accordance with the Segera Retreat offering
• Create value added experiences on a continuous basis for all guests
• If need be assist in F&B service, record meal orders from guests and ensure prompt deliveries
• Record SPA bookings and schedule welcome treatment for guests
• Host guests whenever they are in the main area by meeting them in the respective areas
• Liaise with the Housekeeping  and Food & Beverage department for planning
• of events such as picnics, birthdays, special venue experiences
• Manage children’s activities in accordance with the Segera Retreat offering
• Assist with sales and cleaning in the retail store,
• including necessary administration duties (stock takes etc)
• Manage the switchboard and night phone when required
• Communication via phone and radio with all departments regarding guest movements,
• meal orders, activities, maintenance or personal requests
• Ensuring that all guest related issues are communicated to respective departments in detail
• Ensure proper follow-up on guest requirements and complaints are addressed
• Maintain the appearance and work standards defined in the service offering on Segera
• Attend daily early morning brief as scheduled
• Ensure and coordinate with reservations that the next day’s planner is completed with full details of all guest activities which are to be communicated in the morning brief
• Submit a guest report for every guest after departure to the Operations Manager and Tourism Manager
• Maintain guest history, experience forms, daily planner
• Assisting Operations Manager with the management of housekeeping (laundry/guest area and villa housekeeping)

Attributes/Attitudes

• Good communication skills, oral, verbal and written  English
• Analytic
• Have good judgment
• Integrity
• Service orientated
• Attention to detail
• Good planner with organizational skills
• Technical and Professional knowledge proficiency
• Professional
• Follow up and takes initiative
• Keyboard skills
• Adaptability
• High work standards and ethics
• Confident
• A team player
• Flexible and solution driven
• Focused Responsible
• Self driven and motivated
• Mature
• Humble - not arrogant / over confident
• Pride in self and assets

Minimum Requirements & Qualifications

• At least 1 year work experience in guest relations department or in a related field preferably in tourist camps, lodges, conservancies etc.
• Be able to work un supervised and meet set deadlines
• Good communication skills
• Computer literacy essential.
• Be methodical and ensure operating procedures are enforced and followed.
• Well organized and focused on service delivery

 If you are the person we are looking for kindly send your CV and application letter clearly indicating ‘Store Keeper ‘on the subject line to hrsegera@segera.com by 13th November, 2013.

Only shortlisted candidates shall be contacted