Guest Experience Host - Outside Nairobi Job Vacancy

a Luxury Lodge located outside Nairobi currently recruiting a Guest Experience Host.

The Guest Experience host is overall responsible for coordinating and ensuring that guests receive a quality experience while hosted at the lodge.

Performance Areas:

• Be responsible for the hosting of guests for the duration of their stay
• Preparation for arrival of guests, coordinating and reconfirming times and logistics with reservations and communicate detail to teams
• Meet-and-Greet guests upon arrival, ensuring full orientation plus introduction
• Meet and coordinate guest departures
• Schedule guest activities
• Create value added experiences on a continuous basis for all guests
• If need be assist in F&B service, record meal orders from guests and ensure prompt deliveries
• Record SPA bookings and schedule welcome treatment for guests
• Host guests whenever they are in the main area by meeting them in the respective areas
• Liaise with the Housekeeping and Food & Beverage department for planning of events such as picnics, birthdays, special venue experiences
• Manage children’s activities
• Assist with sales and cleaning in the retail store, including necessary administration duties (stock takes etc)
• Manage the switchboard and night phone when required
• Communication via phone and radio with all departments regarding guest movements, meal orders, activities, maintenance or personal requests
• Ensuring that all guest related issues are communicated to respective departments in detail
• Ensure proper follow-up on guest requirements and complaints are addressed
• Attend daily early morning brief as scheduled
• Ensure and coordinate with reservations that the next day’s planner is completed with full details of all guest activities which are to be communicated in the morning brief
• Submit a guest report for every guest after departure to the OPERATIONS MANAGER and TOURISM MANAGER
• Maintain guest history, experience forms, daily planner
• Assisting Operations Manager with the management of housekeeping (laundry/guest area and  housekeeping)

Requirements:

• Front Office/Guest relations/Housekeeping Qualification
• Atleast 1-2 years experience in hosting and guest relations

If you feel you fit the above role:please send your CV to jobs@alternatedoors.co.ke