Receptionist Job Vacancy in Kenya

Glam Spot Limited, a growing company, which specializes in the hair and beauty industry, is looking to recruit a Receptionist to join part of its team.

Job Objective
 

To deliver friendly, efficient customer service.
 

To create a warm and welcoming atmosphere for all of our guests, with the key aim of retaining and attracting new customers.

Personal Attributes

Customer focus

• Be friendly, smiley, sociable and welcoming to our customers, to create a great atmosphere
• Remain calm, patient and polite, if receiving customer feedback
• Be helpful and go out of your way to help our customers

Drive

• Be confident and self-motivated
• Demonstrate a passionate commitment to the business
• Welcome and embrace change, with a positive attitude
• Be able to work unsupervised in a busy environment
• Be able to prioritise duties

Personal integrity

• Be honest and reliable
• Be trustworthy and respectful
• Be immaculately dressed
• Maintain excellent time-keeping and attendance
• Be professional at all times

Team work

• Always be a good team player
• Build and maintain good relationships with all team members
• Work together with the team to ensure that the pub is the best it can be
• Be willing to take on jobs to balance the team workload
• Be able to communicate well with people of all level

Professional Qualifications:

• Minimum of KCSE Certificate
• Computer proficiency is an added advantage
• Minimum age of 30 years old.

Job Description

• Deliver excellent customer service, at all times
• Assist in keeping the reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Fulfil all reasonable requests from clients to ensure their comfort, satisfaction and safety
• Report any maintenance issues immediately to management, including all furniture, fittings and equipment
• Maintain personal knowledge by completing in-house training.
• Always adhere to all company policies and procedures and licensing laws
• Be involved and contribute at team meetings
• Carry out instructions given by the management team.

Interested candidates should email: glamspotgsp@gmail.com