Jumia Customer Relationship Manager Job in Kenya

Jumia is the #1 leader of E-commerce in Africa.
 

Our company is part of Rocket Internet, a global and leading incubator of startups specialized in e-commerce. 

We are present in more than 20 countries in Europe, Middle East, Asia and Latin America and this accumulated experience has allowed us to develop a strong platform, which can support new ventures with both advice and capital on a truly global basis. 

In Africa, Rocket Internet created via the Africa Internet Holding (AIH) several successful ventures (Hellofood, Kaymu, Lamudi, Jovago, Easy Taxi) including Jumia. 
 

Jumia settled down in Kenya one year ago and has been experiencing a rapid growth since then. 

To support our development we are currently looking for outstanding candidates interested in entrepreneurship and e-commerce to join us.

This is a perfect opportunity to participate to an entrepreneurial adventure that will lead to the future stars of the web universe.

Job Description: CRM Manager
 

Your tasks will be to take responsibility and drive all activities related to CRM operations (Newsletter planning and creation, transactional e-mail creation, customer database management) in coordination with the Head of the local marketing team and the graphics designers, including: 

• Design and manage transactional templates
• Design and Manage Newsletter Email templates
• Coordinate with graphics designers for newsletter banners
• Creating and managing email related voucher codes
• Coordinating with the Commercial Planner to create the email marketing channel calendar
• Analysing reports on CRM sales
• Manage and dispatch the customer satisfaction survey on a weekly basis.

Your Profile

• Degree in Software engineering
• Conversant with HTML newsletter coding
• At least one year of CRM management experience

For this position we are looking at someone flexible, patient, professional, rigorous and pro-active.
 

Our offer

• A unique education in launching and scaling new internet concepts
• Become part of a highly professional and dynamic team working around the world
• An attractive salary package
• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our future internet ventures

Please apply using this link:https://www.smartrecruiters.com/jumiakenya