Techno Brain Deputy Sales Director, Operations Job in Kenya

Techno Brain is Africa’s leading custom software application provider with presence in over 22 countries across the globe. 

We offer innovative software solutions to Government, NGO, and large Private organizations.  

We are seeking to bring on-board a team of dynamic, all rounded individuals that will help us to achieve our organizational goals during this period of rapid growth at TBL.

Do you have a background within IT? 

Are you focused, self-motivated and a strong professional looking to take your career to the next level? 

If so, this could be the perfect opportunity for you!
 

Deputy Sales Director, Operations
 

Position Brief: The Deputy Sales Director, Operations develops and manages overall sales operations, processes and systems in support of the sales team at Techno Brain. 

Reporting to the Director of Sales and working with a cross organizational team of Practice Directors, Regional Sales Directors and Country GMs, the Deputy Sales Director of Operations will have operational oversight of all of Techno Brain’s Sales activities.   

Given the typically high transaction value, long sales cycle and shifting industry dynamics that influences each opportunity, the Deputy Sales Director, Operations plays a vital role in managing the process and optimizing the successful outcome of sales and business development teams across Africa. 
 

The candidate must be a strong leader, extremely well organized, detail-oriented and process-minded. 

They must be able to develop and drive strategic initiatives that improve sales performance and increase sales effectiveness.  

This leader has a successful track record in Sales Operations, prior experience in solution selling and the ability to handle multiple priorities in a fast-paced environment and a reputation for collaboration and teamwork.

Responsibilities:

• Development and execution of all Sales Operational activities, to include: strategy, sales process, pipeline management, forecasting, reporting, analytics, KPI’s, sales tools & resources such as CRM, bid management, training, systems and tools.
• Opportunity Management: Lead, manage and report on pipeline revenue and forecasting using Dynamics CRM
• Business Management: Refine Sales Model as needed for current and future products and services; manage and measure opportunity discipline; provide opportunity guidance & recommendations
• Sales Operations Management: Coordinate support, integration and changes to key sales business systems, including CRM and internally developed applications to support revenue goals and sales process.  Maintain all systems required to manage and report sales process and activities.   Provide regular reporting and analysis of sales opportunities, forecasts and individual sales performance and activities across sales and business development.
• Organizational Development:  leadership for sales operations, defines vision and provides input and guidance for sales operations staff.  Ensures the cohesiveness and full alignment of sales and pre-sales operations and effectively monitoring the sales performance of Account Managers and Business Development Managers.
• Sales Planning:  confers with Senior Management to plan sales objectives, aligns practice strategy against region and country objectives, develop sales organizational model & processes, prioritize opportunities and resources, coordinate functions between departments, and establish responsibilities and procedures for attaining objectives.

Additional responsibilities include:

• Works closely with other departments and cross functional teams to review progress, resolve issues and ensure high level of customer satisfaction during sales engagement
• Develop effective relationships with leadership team to drive company strategies and priorities
• Analysis: drive key sales analysis, performance tracking, and KPIs.  Including, sales force trends and rankings in an effort to identify greater efficiencies
• Sales Business Processes: Develop consistent sales process, policies, and rules of engagement.  Enforce these processes through sales administration.
• Proactively identify opportunities for sales process improvements, prioritizing opportunities, understanding process bottlenecks and inconsistencies and facilitating implementation in sales channels
• Training: educating sales team about Optimum Energy’s sales process and tools: develop sales training materials, coordinate training initiatives and delivery for sales teams
• Ensures alignment of territories/accounts/regions and maximizes effectiveness of the sales force
• Assist in all facets of sales planning; including quotas, commissions/comp plans, headcount and sales plan

Job Requirements:

• Minimum 5-7 years sales operations management experience, preferably in a software/solutions sales environment.
• Previous experience in executing Complex/Solution Selling methodology within a sales organization
• Demonstrated ability to define, refine and implement sales processes, procedures and policies
• Expertise with all phases of the sales and business development lifecycle. (Prior sales experience preferred)
• Experience managing personnel and contributing toward the development of department strategy
• Prior experience working with fast growing/emerging organizations.
• Strong analytic and quantitative skills; ability to determine trends and propose solutions
• Excellent oral and written communication skills, including presentation skills
• Proficient computer skills: Microsoft office and CRM tool such as Dynamics CRM, Salesforce.com, Siebel.
• Bachelor’s Degree or equivalent experience
• Works well under pressure; flexible and adaptable
• Resourceful, Hard-working, energetic, and entrepreneurial

All candidates who meet the above requirements can apply for this role by sending their current CV to lochweri@technobrainltd.com

Applications should reach us by 18th July, 2014