Hotel Receptionist Job in Kenya - Kitui Cottages and Guest House

We are looking for a Receptionist who is well knowledgeable with the standard operating procedures for guest relations. 

Some key responsibilities include:

• Deliver excellent customer service, at all times
• Assist in keeping the hotel reception area clean and tidy, at all times
• Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
• Administer all reservations, cancellations and no-shows, in line with company policy
• Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
• Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
• Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
• Provide reports, as required, for housekeepers and management
• Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services

Key Attributes

• Able to remain calm under pressure and problem solve accordingly.
• Be able to communicate as clearly and concisely as possible, whether face to face, over the phone or via email.
• Must be smart and have a presentable personality.
• Friendly & with outstanding people skills.
• Demonstrate merit and ability in their work performance and results

Qualifications

• Diploma in front office/customer service
• 2 years working experience in the same capacity
• Must have excellent computer skills especially Ms excel, Ms word, point of sale Email and
• Typing skills

Salary: Negotiable

If qualified, kindly send your CV and a recent photo to info@kituicottages.com clearly indicating ‘Receptionist Job’ on the subject line by 15th December, 2014. 

Do not attach any certificates.

Only shortlisted candidates shall be contacted.