KenCall EPZ Jobs in Nairobi Kenya

KenCall is the first company of its kind in Kenya and is setting the standard for the future of Call Centre operations in this country. We provide telemarketing and customer support services to customers in Britain and the U.S.

As we expand, the following vacancies are available that will give you the opportunity to join a team of energetic, enthusiastic and enterprising people who are committed to shaping the future of this industry.

Title: Projects Coordinator
Location: Nairobi, Kenya
Openings: 1

Description

• Project planning and implementation.
• Monitoring of various tasks in different departments.
• Determining and setting up of new client requirements.
• Setting, coordinating, and monitoring project targets for various teams based on client requirements.
• Liaising with clients and management by scheduling meetings and getting updates of various projects.
• Conduct project scoping and discovery of service requirements details, processes and outsourcing development.
• Planning and managing all logistical operation set up activities around accounts designated to call centre, i.e. set up, recruitment, training, IT, and general operations.
• Managing project rollouts and existing activities. This entails observing time deadlines between management and external clients.
• Ensuring that all work conforms to the scope of work.
• Regularly conduct briefings, implement status meetings and regular reporting to senior management.
• Systematically coordinate project staff to ensure that all project elements are delivered within their schedules.
• Create, write, and coordinate proposals for based on initial client meetings and campaign strategies developed for clients

Personal Attributes

• Excellent communication skills; written and verbal.
• Solid organizational skills
• Great attention to details
• Ability to multi-task
• Strong work ethic.
• Ability to manage complex order processing and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Flexibility to work in shifts including weekend and nightshifts.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Educational and/or Other Requirements/Qualifications

• Undergraduate degree in Business, Projects Management
• Good at multi-tasking.
• Very good communicator in both written and verbal business English
• Able to adapt to a new work environment quickly
• Enjoys working around other people.
• Capable of managing a team.
• Preferably have experience in a Contact Centre.

Title: Inbound International Account - Customer Service Representatives
Location: Nairobi, Kenya
Openings: 50

Main responsibilities of the Job include:

Provision of excellent and professional customer service by:

• Responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers and resolving
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Personal Attributes

• Superior customer service skills and ability to maintain positive working relationships
• Solid organizational skills
• Great attention to details
• Ability to multi-task
• Strong work ethic.
• Ability to manage complex order processing and data input
• Ability to maintain confidentiality at all times
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently
• Excellent communication skills; written and verbal.
• Flexibility to work in shifts including weekend and nightshifts.
• Must be willing to work in a diverse, dynamic environment and want to be part of a super-skilled and fun team.

Educational and/or Other Requirements/Qualifications

• MUST HAVE A CLEAR NEUTRAL ACCENT WITH AN AMERICAN ORIENTATION
• Must have an excellent command of English
• University degree/ College Diploma in a related field
• Preferably have experience in Customer Service in a Contact Centre.

Title: Quality Analyst
Location: Nairobi, Kenya
Openings: 5

Description
 

The Quality Analyst (QA) will be a member of the Quality Assurance team responsible for monitoring, measuring and improving performance standards. 

The Quality Analyst role will be multi-faceted and will include call monitoring, call calibration, call process review, remediation coaching and management level reporting. 

The Quality Analyst will project a professional image and be a model of excellence for the team.
 

Primary duties & responsibilities:

• Works in conjunction with Quality Assurance Manager and Management team to ensure success of the customer service unit
• Following training, becomes a subject matter expert in client’s benefit programs and processes, as well as with the service center’s identified internal operating processes
• Collaborates with Quality Assurance Manager to identify and recommend efficiencies and process improvements and participates in process improvement initiatives
• Understands call quality scorecard and score guidelines and utilizes to properly evaluate individual calls and transactions
• Assists with call monitoring and evaluation by listening to recorded calls as well as executing simultaneous side by side call review with team members
• Documents each call monitoring session in detail
• Compiles, prepares and analyzes quality reports and performance trends on an identified established basis and makes recommendations for process. Identifies key recurring issues
• Performs periodic consultation sessions with individuals and small groups to assist with individual performance reporting and coaching
• Participates in external and internal calibration and observation sessions to ensure consistency in the evaluation process
• Provides phone support as needed to ensure the success and achievement of required departmental call metrics
• Responsible for accuracy in all documentation
• Creates, implements and updates required quality statistical reports
• Assists in the administration of the QA Rewards & Recognition Program
• Manages assigned workload, setting goals, prioritizing work, evaluating results and taking corrective action as needed
• Works with a high level of Integrity and maintains confidentiality
• Operates with intense dedication to the success of our external and internal clients
• Performs all other job duties/tasks as assigned

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Educational and/or Other Requirements/Qualifications

• Minimum 2 years Call Center experience A MUST
• Post-secondary education or equivalent experience
• Exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles
• Quality call monitoring experience preferred
• Superior interpersonal skills and ability to effectively listen and communicate complex information in a clear and concise manner to motivate and inspire agents to higher levels of performance
• Communicates effectively and appropriately; uses good judgment as to what to communicate and to whom, engages the contributions of people at all levels, embraces diversity and can prepare effective written documents
• Must be able to work well in a team environment
• Bilingual a plus

Title: Service Delivery Manager
Location: Nairobi, Kenya
Openings: 1

Description
 

The Service Delivery Manager is an important role within the KenCall Operations management team, the service delivery manager will be instrumental in managing our contact center to achieve our KPIs; the successful candidate will have the opportunity to take ownership of businesses processes, provide guidelines and support to our contact center team leaders and therewith actively contribute to the continued success of our customer operations

Primary duties & responsibilities:

• Manage the daily relationship with the clients
• Identify and communicate areas for continued process improvements.
• Ensure that staff are equipped to meet Service Level Agreements (SLAs) and to achieve all KPIs.
• Provide regular / ad-hoc reporting and manipulate data as requested.
• Manage quality and customer experience together with the Quality Manager.
• Assist in developing policy/procedure documents.
• Manage contact center performance statistics and action appropriately.
• Assist with monthly forecasting.
• Provide detailed reporting as required

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Educational and/or Other Requirements/Qualifications

• Business degree preferred
• 2-3 years experience in a call centre environment will be an added advantage.
• Strong analytical, communication and organizational skills
• High attention to detail
• Ability to work and thrive in a multi-tasked, fast paced environment
• Professional work ethic
• Project Management skills
• High proficiency in MS Office tools (Word, Excel, PowerPoint)
• Team player

Title: Team Leader
Location: Nairobi, Kenya
Openings: 5

Description
 

A Team Leader is charged with creating and managing a customer service team of 10-20 people, who consistently exceeds performance goals for responding to customer inquiries. 

The candidate must have broad leadership competencies and the ability to be successful and to help ensure the success of others.

Key Competencies:

• Leadership skills: ability to listen, provide constructive feedback and support to customer service representatives, to develop strong sense of team and develop CSR’s skills
• Team management skills: conflict resolution, being able to manage employees’ expectations, identifying and implementing strategies for building team effectiveness and cooperation, provide encouragement and inspiration to the team, lead cross-functional teams
• Verbal and written communication skills to provide guidance to team members and to handle customer contact from a variety of sources. Ability to communicate effectively through various communication channels with team members, customers and senior management
• Analytical thinking/problem solving skills: to review and act on performance metrics and address problems efficiently
• Knowledge of contact centre business issues: trends, applications, scheduling, project management and ensuring that customer expectations are met
• Knowledge of contact centre business and management processes, including change management techniques and processes as well as innovative approaches to learning and training

Personal Attributes

• A natural multi-tasker
• Calmness
• Leadership qualities
• Energetic
• Natural organizer and planner

Educational and/or Other Requirements/Qualifications

• 2+ years of related Team Leader/Supervisor experience in a call centre - A MUST
• Post-secondary education or equivalent experience
• Customer contact centre experience preferred
• Exceptional understanding and command of the principles of coaching and feedback, with the ability to provide effective feedback across a wide variety of roles, performance situations and employee personalities and learning styles
• Superior interpersonal skills and ability to effectively listen and communicate complex information in a clear and concise manner to motivate and inspire Benefit Specialists to higher levels of performance
• Communicates effectively and appropriately; uses good judgment as to what to communicate and to whom, engages the contributions of people at all levels, embraces diversity and can prepare effective written documents
• Must be able to work well in a team environment

Title: Contact Centre Agent
Location: Nairobi, Kenya
Openings: 100

Job Profile
 

The contact centre agent responds to customer needs in a professional, service-oriented manner and maintains the highest level of customer satisfaction by seeking first contact resolution.

Main Responsibilities of the Job:

Provide professional customer service by:

• Listening attentively to customers and responding to customer enquiries via email, live chat and phone
• Anticipating potential needs or problems of customers
• Maintaining a balance between business and customer needs
• Following through on commitments
• Making recommendations of alternate solutions if customer expectations cannot be met and following relevant escalation contact protocols
• Maintaining confidentiality of information
• Achieving first contact resolution (FCR)
• Handling complaints or issues satisfactorily
• Providing accurate information about products and services
• Processing transactions effectively

Working Conditions

• Hours of work will vary and shift work will be required
• Agents may be required to sit for long periods of time

Main Skills

• Excellent verbal and written communication skills
• A minimum typing speed of 30wpm (A MUST)
• Ability to learn detailed instructions quickly
• Superior problem solving skills
• A high level of comfort in purchasing and using digital music
• Ability to explain detailed instructions articulately and clearly
• Ability to multi-task effectively
• Technical aptitude

Personal Attributes

• Strong work ethic
• Exceptional customer service skills
• Ability to recognize sales opportunities
• Excellent telephone manner
• A Passion for the music and media industry
• Positive attitude
• Excellent personal grooming
• Clear neutral accent

Educational and/or Other Requirements/Qualifications

• An Education background in the arts, preferably music.
• Multi-channel experience is preferred: email/chat/phone
• Knowledge of computer and communication systems
• Experience in customer service environments an asset
• Previous contact centre experience an asset
• International exposure is highly advantageous

Title: KenCall IT InternshipLocation: Nairobi, Kenya
Openings: 6

Description

We are currently looking for dedicated, energetic and proactive individuals to join our IT team in an internship position. 

The Help Desk Support Intern will have the responsibility of assisting users on various hardware or software related issues. 

This candidate will also provide IT support to all employees.

Responsibilities

• Troubleshoot, research, and resolve technical problems
• Respond to telephone calls, instant messages, email and personnel requests for technical support
• Document, track, and monitor all problems to ensure a timely resolution
• Support, monitor, test, and troubleshoot hardware and software problems pertaining to LAN
• Recommend and schedule repairs, via vendors or hands on.
• Install and configure workstations based on company needs and requirements
• Provide end users support for all LAN- based applications
• Update all IT related inventory
• Installation, uninstallation of software
• Perform other duties or special projects as requested related to area of responsibility
• Moving and Setting up of IT equipment

Personal Attributes

Must have

• Strong work ethic.
• Excellent organizational skills
• The desire to learn and is not afraid to ask questions
• Ability to maintain confidentiality at all times
• Dependable
• Must be highly motivated and committed to achieving results
• Ability to work under little supervision while meeting deliverables
• Ability to work in a team environment, as well as independently

Educational and/or Other Requirements/Qualifications

• Minimum – IT diploma
• Flexibility to work in shifts including weekend and nightshifts whenever needed.
• Use of computer terminals requiring frequent mental and visual attention; and able to lift\carry servers, PCs, and other computer hardware.
• Must be willing to work in a diverse, dynamic environment and want to be part of a fun, super-skilled team.

Career applications are accepted daily online on www.kencall.com

KenCall shall not be held liable for any transactions entered into with any other persons outside of KenCall’s offices.

Only completed applications including an attached CV/Resume will be considered

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Accountant Job in Ndaragua

Accountant - Ndaragua

Salary: Kshs. 22,000 – 30,000

Our client, a reputable company in the hay production business with over 12,000 membership from small scale farmers and more than a 1,000 acres of plantation field is looking to fill the position of an Accountant who will report to the Farm Manager.
 

Job Purpose / Summary:
 

The Accountant shall be responsible for executing systems, procedures and controls in the entire accounting function covering the accounting policies, procedures and control, manner of record maintenance and reporting requirements.
 

Duties and Responsibilities:

• Make payments to suppliers and maintain accounts for creditors 
• Receive and process all invoices, expense forms and requests for payment 
• Oversee the management and preparation of financial statements and management accounts. 
• Assist in preparation of monthly management accounts and financial reports.
• Ensure filing of all payments made and record all financial transactions for easy retrieval and reference 
• Prepare payroll and process statutory deductions of NSSF, NHIF and PAYE and remit as per set timelines 
• Prepare and review detailed budgets for approval. 
• Make regular reports to the board on income, expenditure and any variations from budgets.
• Apply accounting system compliance with generally accepted accounting principles for auditing purposes. 
• Act as the custodian of accounting records, ledgers, revenues and operating expenses 
• To manage and oversee the internal audit process and be in-charge of reviewing accounting and administrative controls
• Oversee clearance of debts and arrears within agreed timelines 
• Ensure all taxation and legislative requirements are complied with at all times. 
• Management of the fixed asset register 
• Demonstrate clear integrity and a sense of ethics and responsibility to the farm and its employees on a daily basis, serving as a model for others 
• Protect organization's value by keeping information confidential.

Required Qualifications 

• Possess a Bachelor of Commerce degree in Accounting 
• Must have a CPA (II) Sec 4
• Minimum 2 years farm management work experience 
• Good Interpersonal skills i.e. Influencing, communication and negotiation skills
• Problem solving and Analytical skills 
• Decisive decision maker.

How to apply: If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. 

Please forward a copy of your updated resume, and your current salary and benefits package to info@dorbe-leit.co.ke before close of business 15th March 2013. 

Only successful candidates will be contacted.

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Bridge International Academies Human Resource Manager Job in Kenya

Human Resource Manager

Bridge International Academies is transforming education by attacking one of the emerging world’s biggest problems: inadequate access to and quality of education for the children of families living on less than $2/day. 

As of January 2013, Bridge is operating more than 130 academies in Kenya with 50,000 pupils. Bridge is one of the fastest growing education companies in the world with plans to open 100 new academies in Kenya alone in 2013; and aggressive global expansion planned for 2013 and beyond.
 

Bridge utilizes a research-proven, scripted-learning education methodology coupled with big data (all teachers have tablets for instruction, assessment, and data-gathering) to profitably deliver high quality education at less than $6 per child per month.
 

Bridge is a for-profit company that deeply believes that financially sustainable solutions are the long-term answer to development in emerging countries. The Company is backed by top-tier, global venture capital firms including New Enterprise Associates (the largest VC firm in the world), Omidyar Network, Khosla Ventures, and Learn Capital.
 

Bridge International Academies offers a tremendous opportunity to grow with one of the world’s most exciting, ambitious, and socially conscious companies, with leadership roles available across a number of competencies and geographies. 

We look forward to getting to know you!

Responsibilities:

• Proactively manage and monitor the effectiveness of Human Resources policies and procedures across all staff, particularly at academies
• Manage disciplinary investigations and employee grievances; coordinate across departments and participate in field work as necessary
• Counsel managers on candidate selection and ensure that executives and department heads align personnel planning with recruiting strategies
• Ensures planning, monitoring, and appraisal of employee work results; scheduling management conferences with employees
• Assess benefit needs and trends; recommend benefit programs to management
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
• Coordinate correspondences and communications between HR and employees; ensure that management views are clearly and fairy represented
• Consider new systems, tools, and processes to improve the ongoing operations of Human Resources
• Manage executive payroll and personal documents
• Work with management to establish correct salary bands and market compensation to determine employee

Qualifications:

• Degree from a top undergraduate institution, preferably with Business Administration and Human Resources course specialization with exemplary academic performance
• 5-10 years of post-undergraduate, full-time work experience in Human Resources in managerial roles
• Work experience in fast-growth, rapid-scale contexts in terms of headcount, particularly with large numbers of field staff

Preferred Experience:

• Excellent management skills; ability to effectively multitask
• Strong adherence to systems and process
• Experience working with a culturally and socioeconomically diverse workforce
• Outstanding written and verbal communication skills
• High energy and enthusiasm level; willingness to do whatever necessary to get the job done
• Microsoft Dynamics NAV experience preferred
• Experience working with Microsoft Office and SharePoint products

In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com
 

Only short listed candidates will be contacted

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Bridge International Academies Human Resource Manager Job in Kenya

Human Resource Manager

Bridge International Academies is transforming education by attacking one of the emerging world’s biggest problems: inadequate access to and quality of education for the children of families living on less than $2/day. 

As of January 2013, Bridge is operating more than 130 academies in Kenya with 50,000 pupils. Bridge is one of the fastest growing education companies in the world with plans to open 100 new academies in Kenya alone in 2013; and aggressive global expansion planned for 2013 and beyond.
 

Bridge utilizes a research-proven, scripted-learning education methodology coupled with big data (all teachers have tablets for instruction, assessment, and data-gathering) to profitably deliver high quality education at less than $6 per child per month.
 

Bridge is a for-profit company that deeply believes that financially sustainable solutions are the long-term answer to development in emerging countries. The Company is backed by top-tier, global venture capital firms including New Enterprise Associates (the largest VC firm in the world), Omidyar Network, Khosla Ventures, and Learn Capital.
 

Bridge International Academies offers a tremendous opportunity to grow with one of the world’s most exciting, ambitious, and socially conscious companies, with leadership roles available across a number of competencies and geographies. 

We look forward to getting to know you!

Responsibilities:

• Proactively manage and monitor the effectiveness of Human Resources policies and procedures across all staff, particularly at academies
• Manage disciplinary investigations and employee grievances; coordinate across departments and participate in field work as necessary
• Counsel managers on candidate selection and ensure that executives and department heads align personnel planning with recruiting strategies
• Ensures planning, monitoring, and appraisal of employee work results; scheduling management conferences with employees
• Assess benefit needs and trends; recommend benefit programs to management
• Maintain management guidelines by preparing, updating, and recommending human resource policies and procedures
• Coordinate correspondences and communications between HR and employees; ensure that management views are clearly and fairy represented
• Consider new systems, tools, and processes to improve the ongoing operations of Human Resources
• Manage executive payroll and personal documents
• Work with management to establish correct salary bands and market compensation to determine employee

Qualifications:

• Degree from a top undergraduate institution, preferably with Business Administration and Human Resources course specialization with exemplary academic performance
• 5-10 years of post-undergraduate, full-time work experience in Human Resources in managerial roles
• Work experience in fast-growth, rapid-scale contexts in terms of headcount, particularly with large numbers of field staff

Preferred Experience:

• Excellent management skills; ability to effectively multitask
• Strong adherence to systems and process
• Experience working with a culturally and socioeconomically diverse workforce
• Outstanding written and verbal communication skills
• High energy and enthusiasm level; willingness to do whatever necessary to get the job done
• Microsoft Dynamics NAV experience preferred
• Experience working with Microsoft Office and SharePoint products

In order to be considered for this position all candidates must register and upload their CV’s on our website at www.bridgeinternationalacademies.com
 

Only short listed candidates will be contacted

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Motor Vehicle Dealer Branch Manager, Service Manager, Service Advisor and Sales Executives Jobs in Kenya

a Motor Vehicle Dealer in industrial area seeks to recruit candidates to fill in the following positions.

1) Branch Manager – Eldoret / Mombasa/Nairobi

The branch manager will be reporting to the Managing Director. 

The successful candidate will be responsible for the overall performance of the branch ensuring delivery of superior service delivery to clients of new vehicle sales, parts, service and repair.

Key Responsibilities

• Participate in the development of, recommend, and implement strategic policies to enhance branch performance.
• Ensure the Branch meets budgeted targets and yields profitability.
• Provide administrative oversight on business development initiatives at the branch.
• Co-ordinate operations of all departments within the Branch ensuring efficiency.
• Mentor, appraise and review periodic performance of branch staff for higher performance
• Ensure security of company premises

Qualifications

• University degree preferably in marketing
• Minimum of 8 years supervisory experience in a motor related industry
• Demonstrated business development experience.
• Enjoy being measured and judged by financial & administrative performance results

2) Service Manager – Mombasa/Nairobi

Above candidate will be reporting to the Managing Director.

The successful candidate will be responsible for ensuring vehicle service / repair is undertaken in a timely and correct manner ensuring customer care / satisfaction.

Key Responsibilities

• Plan, prepare and drive the implementation of workshop policies and procedures ensuring compliance.
• Evaluate, advice and oversee the cost effective, sustainable and timely service / repair of client vehicles and ensuring completeness in repair solutions at all times.
• Ensure client enquires are addressed in a courteous, customer friendly and timely manner.
• Assign mentor, appraise and review periodic performance of assigned staff.

Qualifications

• University degree or equivalent in Mechanical Engineering.
• Minimum of 7 years supervisory experience in a busy vehicle service / repair environment is essential.
• Computer literacy essential

3) Service Advisor

Key Tasks and Responsibilities

• Must be able to understand and explain the maintenance that a car may need, give price estimates and make suggestions about future work.
• To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
• To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
• To maximize service sales and profitability by selling core, value added and incremental products.
• To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.

Qualifications, Training and Experience

• Certificate/Diploma in Business management
• Current knowledge of manufacturer’s warranty procedures and documentation.
• Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
• Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
• Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
• Must be skilled at listening, problem solving and communicating orally.
• A thorough knowledge of cars and repair work is necessary.

4) Sales Executives – Eldoret / Meru / Mombasa /Nairobi

Reporting to the Sales Manager, the successful candidates will be responsible for advising clients and selling the various vehicle models.

Key Responsibilities

• Implement the company sales strategy
• Identify client budget and needs, and sell appropriate vehicle while achieving sales targets.
• Keep abreast of incoming inventory, features, accessories and advice clients accordingly

Qualifications

• University degree preferably in marketing
• Minimum of 3 years demonstrated selling experience
• Computer literacy essential
• Strong communicating skills and able to relate with diverse clients
• Enjoy being measured and judged by financial performance results

Interested and qualified candidates should send their applications to recruitment@careerresources.co.ke before 22nd March 2013 and remember to indicate the position you are applying for as the email subject.

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Motor Vehicle Dealer Branch Manager, Service Manager, Service Advisor and Sales Executives Jobs in Kenya

a Motor Vehicle Dealer in industrial area seeks to recruit candidates to fill in the following positions.

1) Branch Manager – Eldoret / Mombasa/Nairobi

The branch manager will be reporting to the Managing Director. 

The successful candidate will be responsible for the overall performance of the branch ensuring delivery of superior service delivery to clients of new vehicle sales, parts, service and repair.

Key Responsibilities

• Participate in the development of, recommend, and implement strategic policies to enhance branch performance.
• Ensure the Branch meets budgeted targets and yields profitability.
• Provide administrative oversight on business development initiatives at the branch.
• Co-ordinate operations of all departments within the Branch ensuring efficiency.
• Mentor, appraise and review periodic performance of branch staff for higher performance
• Ensure security of company premises

Qualifications

• University degree preferably in marketing
• Minimum of 8 years supervisory experience in a motor related industry
• Demonstrated business development experience.
• Enjoy being measured and judged by financial & administrative performance results

2) Service Manager – Mombasa/Nairobi

Above candidate will be reporting to the Managing Director.

The successful candidate will be responsible for ensuring vehicle service / repair is undertaken in a timely and correct manner ensuring customer care / satisfaction.

Key Responsibilities

• Plan, prepare and drive the implementation of workshop policies and procedures ensuring compliance.
• Evaluate, advice and oversee the cost effective, sustainable and timely service / repair of client vehicles and ensuring completeness in repair solutions at all times.
• Ensure client enquires are addressed in a courteous, customer friendly and timely manner.
• Assign mentor, appraise and review periodic performance of assigned staff.

Qualifications

• University degree or equivalent in Mechanical Engineering.
• Minimum of 7 years supervisory experience in a busy vehicle service / repair environment is essential.
• Computer literacy essential

3) Service Advisor

Key Tasks and Responsibilities

• Must be able to understand and explain the maintenance that a car may need, give price estimates and make suggestions about future work.
• To ensure the highest standard of courtesy and integrity when interacting with customers and members of the public.
• To receive customer enquiries by telephone and in person and successfully convert these into service bookings.
• To maximize service sales and profitability by selling core, value added and incremental products.
• To record accurately vehicle information, refer to service histories and effectively follow-up and prospect customers to secure repeat and incremental business.

Qualifications, Training and Experience

• Certificate/Diploma in Business management
• Current knowledge of manufacturer’s warranty procedures and documentation.
• Current knowledge of Mechanical Breakdown Insurance company procedures and documentation.
• Ability to communicate clearly and unambiguously with customers, members of public and other staff members and record all such interaction accurately.
• Ability to calm and manage distressed and otherwise difficult customers in an effective manner.
• Must be skilled at listening, problem solving and communicating orally.
• A thorough knowledge of cars and repair work is necessary.

4) Sales Executives – Eldoret / Meru / Mombasa /Nairobi

Reporting to the Sales Manager, the successful candidates will be responsible for advising clients and selling the various vehicle models.

Key Responsibilities

• Implement the company sales strategy
• Identify client budget and needs, and sell appropriate vehicle while achieving sales targets.
• Keep abreast of incoming inventory, features, accessories and advice clients accordingly

Qualifications

• University degree preferably in marketing
• Minimum of 3 years demonstrated selling experience
• Computer literacy essential
• Strong communicating skills and able to relate with diverse clients
• Enjoy being measured and judged by financial performance results

Interested and qualified candidates should send their applications to recruitment@careerresources.co.ke before 22nd March 2013 and remember to indicate the position you are applying for as the email subject.

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AIC Kijabe Hospital Training Coordinator, Carpenter and Welder Jobs in Kenya

AIC Kijabe Hospital is a church based hospital established in 1915.  

Having a bed capacity of 260 beds, we seek to provide excellent compassionate health care, education and spiritual ministry in the name of Jesus Christ summed up with the motto "Health Care to God’s glory!”
 

Located 65 km from Nairobi, we serve a varied range of clientele from all over Kenya and neighboring countries setting ourselves as a regional beacon of hope. 

As a service organization, we recognize that a team of people with great character, compassion and skills are Kijabe Hospital’s most valuable resource.
 

AIC Kijabe Hospital invites application from competent and qualified Christians for the following positions.

Training Coordinator

Purpose: Provide support and coordination to the Kijabe Training Program.

The clinical mentorship program will provide hands-on training for healthcare workers from mission and public institutions. 

Clinical mentorship emphasizes on competency based educational methods.

Duties and Responsibilities:

• Administrative functions:-

1. Office management,
2. Organizing training sessions including venues, accommodation & meals
3. Sending communication to participants and trainers.
4. Ordering for supplies including following up with certification process.

• Attending or calling for regular meetings including relevant stakeholder meetings and action plan follow-up from such meetings.
• Capturing training details in the computer and maintaining appropriate records related to the training; in soft and hard copies.
• Ensure that assessment and evaluation of trainings are conducted and a report of the same is submitted to the relevant authorities.
• Perform training management functions.
• Preparation and submission of monthly, quarterly and annual reports
• Preparation of the Training Program annual budget.
• Maintaining positive relationships with certifying bodies for the training program.

Skills & Knowledge

• Training coordination and administration
• Conducting trainings and meetings involving individuals from diverse locations
• Computer software and databases.

Minimum Acceptable Qualifications:   

• Minimum degree preferably: in Administration or any other related field.
• Computer literate and ability to competently work with training software programs and databases.

Carpenter 

1 Position

Acceptable Qualification: Grade I in carpentry

Welder 

1 Position
 

Acceptable Qualification: Grade I in welding

If you consider yourself fit for the position, kindly send your application and CV to recruit.kh@kijabe.net on or before 18th March 2013.

To view detailed positions descriptions and to apply, please visit www.kijabehospital.or.ke careers page.

Only short-listed candidates will be contacted

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Programmer Job Vacancy in Kenya

Programmer

Our client urgently seeks to recruit suitable persons to fill the above vacancy.
 

Minimum Requirements

• Bachelor’s degree in Information Technology, Computer Science or any other related degree.
• Training in programming and software development
• 3 years experience with web application programming including:
• Basic design of web pages using
• Exposure to Search Engine Optimization (SEO)
• Understands the principles of software development life-cycle, including the agile development methodology
• Can demonstrate well written project reports in English
• Ability to setup and maintain servers
• Knowledgeable in relational database technologies
• Can demonstrate ability to learn new technologies and grasp new concepts quickly

If you meet the above minimum requirements, kindly send us your cv(INCLUDE YOUR CURRENT AND EXPECTED SALARY) to,

Recruiting Manager,
Frank Management Consult Limited,
P.O Box 5351-00200,
Nairobi.
 

Emails: info@frankmconsult.com/frankmconsult@yahoo.com

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Food for the Hungry HTC Counsellor Job in Isiolo Kenya

FH / Kenya (Food for the Hungry, Kenya) a Christian relief and development agency seeks to fill the following open vacant position in Isiolo Tumaini clinic.

Job Title: HTC Counsellor
Duty station: Isiolo
Reports to: Project coordinator
No. of positions: One
Application closing date: 25th March 2013

Duties and Responsibilities

• Provide HTC services at the facility as per national HTC guidelines and quality assurance
• Coordinate with field team to provide HTC outreach services.
• Provide post counseling follow-up to positive clients to ensure they are enrolled in care.
• Provide adherence counseling to the clients on treatment
• Liaise with DASCO to ensure continues supply of test kits to the facility.
• Work with Nutritionist to identify most needy cases for supplemental nutritional support
• Coordinate posttest club activities and facilitate weekly meetings, in coordination with social worker.
• Assess and complete Counseling Screening form for new patient, Complete Counseling Follow up form for return patient.
• Write reports with respect to department activities weekly, monthly or as required

Qualifications / Experience (Minimum)

• Be in possession of a Kenya Certificate of Secondary Education (KCSE).Trained HTC counselor by NASCOP or other institution recognized in HTC training.
• Registered with NASCOP as HTC counselor
• Minimum of 2 years HTC counseling services , experience in HBCT  and adherence an advantage
• Knowledge of computers   especially MS Word and MS Excel desirable

Interested and qualified candidates should send their applications (clearly indicating their current or expected salary), updated CV with three referees, day telephone contacts to: 

Human Resource Manager, 

FH Kenya, 

P.O. Box 14978-00800 

Nairobi

Email address: hr_fhkenya@fh.org 

OR drop them at our Nairobi office (Life ministry center, 3rd floor Jabavu Road, Kilimani next to Kilimani police station) 

latest by25th March 2013.

These are urgent positions and applications will be shortlisted as they are received.  

Shortlisted applicants will be invited for interviews within a short period of time.

NB: Only shortlisted candidates will be contacted.

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Food for the Hungry Nursing Officer Job in Isiolo Kenya

FH / Kenya (Food for the Hungry, Kenya) a Christian relief and development agency seeks to fill the following open vacant position in Isiolo Tumaini clinic.

Job Title: Nursing Officer
Duty station: Isiolo
Reports to: Project coordinator
No. of positions: One
Application closing date: 25th March 2013

Duties and Responsibilities

• Assess patients and clients and establish health care needs daily and as necessary.
• Plan health care interventions daily and as necessary, and implement.
• Diagnose simple common health conditions, prescribe, and administer treatment.
• Provide appropriate healthcare service; e.g. immunization, PMTCT, ante-natal care, administration of treatment, dispensing drugs, etc.
• Provide health education and counseling to patients and clients on identified health problems and socio-economic issues related to their health.
• Refer patients and clients appropriately.
• Evaluate healthcare outcomes to patients/clients and write individualized report.
• Maintain records on patients/clients personal and health condition/care data.
• Keep clinical environment tidy and safe.
• Ensure efficiency and safety of assigned nursing commodities.

Qualifications / Experience (Minimum)

• Hold a Diploma or a Degree in Registered Nursing/ midwife from a recognized nursing training institution and in possession of a registration certificate issued by the Nursing Council of Kenya
• Is in good professional standing with the Nursing Council of Kenya
• At least three years’ experience working in a busy ANC/PMTCT and HIV and AIDS comprehensive Care Centre (CCC) setting.
• Additional training as VCT/HTC counselor, Nutrition and Computer literacy will be added advantage.

Interested and qualified candidates should send their applications (clearly indicating their current or expected salary), updated CV with three referees, day telephone contacts to: 

Human Resource Manager, 

FH Kenya, 

P.O. Box 14978-00800

Nairobi

Email address: hr_fhkenya@fh.org 

OR drop them at our Nairobi office (Life ministry center, 3rd floor Jabavu Road, Kilimani next to Kilimani police station) 

latest by 25th March 2013.

These are urgent positions and applications will be shortlisted as they are received.  Shortlisted applicants will be invited for interviews within a short period of time.
 

NB: Only shortlisted candidates will be contacted.

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NGO Jobs in Isiolo Kenya

FH / Kenya (Food for the Hungry, Kenya) a Christian relief and development agency seeks to fill the following open vacant positions:
 

Job Title: Hygiene Promotion Officer
Reporting to: WASH Coordinator
Time sheet:  85% of time spent in the field 
Contract period: 22 months
Job location: Isiolo field office
Closing date for application: 23rd March 2013

Job summary
 

Under the leadership of WASH Coordinator, the Hygiene Promotion Officer will take participation in all aspects of design implementation and monitoring of community WASH project and ensure that hygiene and sanitation promotion activities are effectively and timely delivered to target groups 

Responsibilities

• Conduct needs assessments and studies in order to identify hygiene and sanitation practices and WASH-related health risks and priorities in target communities and institutions including health facilities.     
• Implement hygiene promotion activities appropriate to the context to ensure that technical and social aspects of water and sanitation programming are integrated.
• Train Community Health workers, Water User Management Committees, School Management committee and, WASH Management Committees and Community volunteers on management & hygiene messages.

Qualifications, Experience, Skills and attributes

• Degree in Public Health/ Environmental Health or higher Diploma in Public Health, Environmental Health holders with extensive hygiene and sanitation training and experience will also be considered.
• Minimum of 3 years relevant work experience, previous experience in WASH programming in ASAL areas.
• Knowledgeable and competent in participatory approaches applied in community hygiene and sanitation promotion like PHAST, CLTS and School WASH approaches.
• Excellent verbal and written communication skills including report writing skills.
• Strong interpersonal skills and ability to establish and maintain effective working relations with a team and ability to work with culturally diverse groups of people
• Ability to travel and work in difficult conditions and under pressure.

Job Title: WASH Capacity Building Officer
Reporting to: WASH Coordinator
Time sheet: 90% of time spent in the field 
Contract period: 22 months
Job location: Isiolo field office
Closing date: 23rd  March, 2013

Job summary
 

Under the leadership of WASH Coordinator, The WASH capacity building Officer will mobilize communities and take active role in needs assessment and conduct community trainings. 

Responsibilities

• Conduct community consultations and mobilization activities with target communities to effectively participate in WASH project activities.
• Conduct needs assessment and determine training gaps
• Facilitate formation and capacity building of Water user groups, registration of the same and training of health facility WASH management committees. .
• Identification, formation and training of functioning community structures to manage community water supported projects.
• Conduct regular project data collection.
• Promotes the use of proven tools, approaches and participatory methodologies in relation to the cultural background of the project participants.
• Keeps records and monitoring/follow ups of all the community action plans (CAPs)
• Compiling monitoring and training reports.
• Ensure optional problem solving mechanisms related to community participation in implementation of project activities.
• Liaise with the other Water and Sanitation staff to draw work plans and progress reports

Qualifications,  Experience, Skills and Attributes

• A Bachelor’s Degree in Social Work or Community development.
• At least 3 years relevant experience in facilitating community WASH projects
• Knowledgeable and competent in adult learning and participatory approaches applied in community trainings and sanitation promotion like PLA, CLTS and CTC.
• High level of attention to details in all aspects of work responsibilities
• Ability to work as a member of a team and to perform a variety of tasks simultaneously.
• Excellent communication and interpersonal skills.
• Good report writing skills.
• The ability to work on his/her own with minimal supervision across multiple projects  
• Proficiency with Microsoft Office computer software.

Interested and qualified candidates should send their applications (clearly indicating their current or expected salary), updated CV with three referees, day telephone contacts to: 

Human Resource Manager,

FH Kenya, 

P.O. Box 14978-00800 

Nairobi

Email address: hr_fhkenya@fh.org 

or drop them at our Nairobi office (Life ministry center, 3rd floor Jabavu Road, Kilimani next to Kilimani police station) 

latest by 23rd March 2013.
 

These are urgent positions and applications will be shortlisted as they are received.  

Shortlisted applicants will be invited for interviews within a short period of time.
 

NB: Only shortlisted candidates will be contacted.

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BPO / ITES Business Development Manager Job in Nairobi Kenya

Business Development Manager
 

Location: Nairobi
 

Industry: BPO / ITES
 

Our client, a global leader in BPO/ITES is looking for a Business Development Manager. 

The position calls for a dynamic, enthusiastic and a hardworking individual with extensive experience in team management.
 

Key Tasks and Responsibilities

• Implement, develop, present and report to the Board on progress against the strategic and annual business plans, policies and strategies on a regular basis
• Develop, lead, manage, motivate the Management Team as well as manage resources efficiently and effectively to achieve the company’s objectives
• Take a leadership role in establishing or developing the company’s culture and values
• Heading the Technical Support Department & leading a team of 10 system & printer engineers and providing backend support for Administration of the Hardware & Networking Systems
• Monitor system usage and response, perform system and database backup, developing a secure transaction framework, perform installation of operating systems and upgrades.
• Providing advanced technical support to end users, ensuring high uptime & organizing technical presentations/exhibitions
• Responsible for the overall financial and commercial personnel management
• Responsible for the implementation of marketing, policies and strategies
• Responsible for the overall implementation, maintenance and running of the Annual Business Plan

Qualifications, Training and Experience

• A Degree in Business Management or its equivalent
• A strong IT background
• 3-5 years in Senior Management position
• Strong analytical skills
• Strong knowledge of Human Capital Management
• Good interpersonal, communication and co-ordination skills

To apply, send your CV and cover letter to vacancies@flexi-personnel.com before Friday 16th March, 2013. 

Clearly indicate the position applied for and the minimum salary expectation on the subject line. 

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Editors, Account Managers and SEO Article Writers Jobs in Kenya

1. Freelance Web Content Writers 

20 Positions

We are a  team of dedicated content writers and are looking to add a few more freelance writers into the team.  

To join our dedicated writing team you should be able to;

• Write short articles (350-500 words) using excellent grammar.
• Meet deadlines on a daily basis
• Write original non-plagiarized content
• Be reachable on phone or through email during the day
• Experienced content writers  have a higher chance of getting the job

Diploma holders who have studied journalism/English/ Literature and have a flare for words and an eye for detail are highly welcome

Apply with your CV and a sample SEO article(if any).

Start Date: Immediate

2. We are also looking for 2 talented account managers in Nairobi.

We prefer to work with people who currently reside in Nairobi.

Qualifications

• University/diploma graduate preferably in English/Literature.
• Some experience in managing people will be a plus.
• Good understanding of how the Internet works
• Good leadership skills
• Ability to work under little or no supervision.
• Ability to work in a fast paced environment and meet strict deadlines.
• Born again christian has a higher chance of getting the job.

Responsibilities

• Supervising writers.
• Internet marketing.

Starting salary: Ksh.20,000 per month.

Start date: Immediate

3. Proofreader / Editor 

5 Positions

We are also in need of a proofreader/editor to check the work from the writers to ensure it is flawless and adheres to the instructions.

Apart from proofreading the successful candidate is expected to work in liaison with the account manager to ensure that all articles read well and are returned to the client within the stipulated time lines.

Apply with your CV.

Good English grammar skills are a must.

Start Date: Immediate

Apply to veritablewriters@gmail.com 

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